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“Great value, quiet, lovely accommodations”

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Country Inn & Suites By Carlson, Richmond West at I-64
Ranked #24 of 82 Hotels in Richmond
San Jose, California
Level 5 Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Great value, quiet, lovely accommodations”
Reviewed October 9, 2013

I was upgraded to a suite room. Tastefully decorated with a bedroom and living room, coffee maker, mini frig, and microwave. Very comfortable and I slept great. Nice breakfast included, eggs, ham, yogurt, fruit, breads. I'm a light breakfast eater, so was more than what I needed.

My only negative was it was hard to find. Bad signage on broad street. Look for the outlook across the street or the holiday inn next door.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review, October 14, 2013
Dear Susan S,

Thank you for telling us about your stay. We really appreciate your feedback. We are glad that you enjoyed what the hotel had to offer. Thank you for your concerns about finding the hotel. We will pass this feedback on to our staff. We are sorry for the confusion. We use guest feedback to make changes to the hotel to make it better for you, and future guests. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Country Inn & Suites Richmond West
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598 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • German first
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English first
Virginia
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 20, 2013

I woke up yesterday morning with bug bites on my legs and chest. I was scared that I was a bed bug victim, and immediately searched the bed (like I should have done the night before). I was revolted, and a little relieved, to find fleas. I even caught one, and put it in a cup and took it to the front desk to show them. The man at the desk said he was extremely sorry, and the manager would call me. I have not heard a word from them.

The condition of the room I was in was run down. The carpet was stained in multiple places. I wont be staying here again.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank woodinva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal L, General Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review, September 25, 2013
At the Country Inn & Suites, we strive to provide all of our guests with a clean, safe, and comfortable place to stay. At the present time we have reached out to this guest. We do value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for future guests to the hotel.
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Duluth, Georgia
Level 3 Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 12, 2013

I was very pleased with my stay here. I really can't say enough about it. Stay here!

I come to Richmond 6 or 7 times a year. I usually stay on what is (in my mind) the "newer side" of Richmond, near Innsbrook/Glen Allen. The Hyatt Place used to be my go-to spot but has disappointed me 2 or 3 times too many. I had started paying the extra $20 to stay at the Hilton Garden Inn right up the walkway. While the HGI is nice, I am always looking to pay beer-money-prices for some champagne, so I took a risk on this place. After this stay I would absolutely recommend driving the extra 10 minutes down to this Country Inn & Suites and save yourself $40 for the same (if not better) room as the HGI.

I stayed in a "1 Bedroom Suite" with a King bed. I was surprised by how nice this room was for the low price. I got a good "last minute discount" deal on the hotel's website (saving $15+ off the normal price). The room has a bedroom separate from the living and bathroom. The entire room was very clean, comfortable, and roomy. I've stayed in "accessible" rooms with less space. There were 2 TVs in the room (one in the living and bed rooms, respectively). The TVs were just a few inches less than what I'm used to but were a decent size none-the-less... I'm guessing 29" or 32" but I'm a bad judge of size so I may be lying. The air/heat is "wall controlled" (I hate that I even have to mention that nowadays but you'd be surprised the hotels that still have the by-the-window setup) and it didn't take long at all for the room to get adjusted once the thermostat was changed. There is a microwave, fridge, and coffee maker in the room.

The bed was clean, plush, and comforting. The bed and pillows gave me the best, most enjoyable sleep I've had in a long time. Period.

The bathroom had enough space for me to dance around while I brushed my teeth without running into the tub. BUT for my OCD, nit-picky people, there were a few SMALL stains which looked like may have been rust around where the tub meets the wall. But it definitely wasn't mildew or dirt (see pics)... did I mention how CLEAN this place was? The water pressure was lovely. I didn't mess with the showerhead but I don't think it was adjustable (for those who want to know that sort of thing). Another thing I had never seen before and found a little odd was the ice bucket in the bathroom. I'm sure it's common enough but I'm just used to it being in the living room by the coffee maker or microwave. I made the mistake of telling the desk attendant I didn't have one in my room before I realized it was in the bathroom on the sink by the plastic cups (see pics). Sorry nice attendant lady.

There is a gym (good selection of equipment), pool (indoor), free WiFi and internet, but you will need to bring your own Ethernet cable if you want to hard-wire in. They have delicious complementary cookies at check-in/check-out (take THAT Doubletree!) and free breakfast with a good selection (eggs, sausage, cereal, muffins, fruit, oatmeal, waffles, etc... You absolutely MUST try the breakfast potatoes... you're welcome in advance). The staff was friendly and willing to help, not discourteous in any way. My room was far away from the ice machine but was one door away from the elevator. Surprisingly I didn't hear any noise from the elevator at all, so I thought I should mention how quiet the room seemed. But segue to the elevators... they are THE SLOWEST ELEVATORS EVER KNOWN TO MAN. Bring a talkative friend or book in the elevator with you.

My window view was nice because I could see some plush grass/trees and the skyline was bright and clear; gave the room very nice lighting. But the window was directly facing the road and what looked like a small business, so if you are big on privacy you may need to chose the other side of the hotel or keep your shadow-curtains closed. The hotel was a LITTLE hard to find even with GPS as one of the other reviewers mentioned. To help you, it is right behind the Picadilly and Hooters and next to a large Quality Inn... Please don't be put-off by the appearance of the Quality Inn next door. In the daytime, the QI next door DOES appear to be a scary old hotel that Jack Nicholson may be trying to murder his family in, but the Comfort Suites looks brand new, inside and out, and the area is a very nice, QUIET area during the day and evening.

If you are trying to decide on a place in the Richmond or Glen Allen area, stay HERE. I took a few pics. How this review helps you. :-)

Room Tip: If you can risk it, try waiting last minute to book your room. On Country Inn & Suites website...
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  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank TravelWithLaLa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review, September 16, 2013
Dear TravelWithLaLa,

Thank you so much for your very detailed review of the hotel. Thank you for all of your comments and concerns. We value all guest feedback that we receive. We will pass all of your feedback on to our staff. Thank you so much for staying with us. We hope that you will consider us again in the future.

Sincerely,
Country Inn & Suites Richmond West
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Frenchtown, New Jersey, USA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 8, 2013

We have been traveling to Richmond, VA for the NASCAR races (Spring & Fall) for over 10 years and had been staying at the same place. A relative suggested the Country Inn & Suites because they enjoyed their prior stays so we changed up this September. SO glad we did! We have a new "regular" now! Rooms were VERY clean, all staff was courteous, friendly and very helpful. The breakfast had a decent selection and there was always coffee/tea and cookies available. Surprisingly, being just off Broad Street, it was very quiet (probably because the hotel sits behind Quaker Steak & Lube). We were within walking distance of many restaurants and we were able to cut out trip to Richmond International Raceway by 15 mins -- we were able to use all back roads. In addition, rates were very reasonable (booked online about 4 months prior)

Room Tip: Our king room had a jacuzzi tub in the living area - room was extremely spacious.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank KathleenS89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review, September 16, 2013
Dear KathleenS89,

Thank you for telling us about your stay with us. We hope you enjoyed your stay in Richmond. We are glad to become your new hotel of choice. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We look forward to your future visit!

Sincerely,
Country Inn & Suites Richmond West
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Bristol
Level 2 Contributor
5 reviews
5 hotel reviews
Reviewed September 7, 2013

I have stayed here several times and each stay is pleasant. The rooms are always clean and comfortable. The staff is friendly and the continental breakfast great. Walking distance to many restaurants, shops.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Desiree K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review, September 8, 2013
Dear Desiree K,

Thank you for telling us about your recent business visit. We appreciate all of your feedback. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We hope that you will consider us again when visiting the area again..

Sincerely,
Country Inn & Suites Richmond West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parkville, Maryland
1 review
Reviewed September 4, 2013

My husband and I made an impromptu visit to Richmond,Va. for this past Labor Day Weekend and because we didn't want to spend a whole lot, but wanted a quality place but didnt want to spend alot of $$$ we picked Country Inn. We had used this hotel before when visiting Fredricksburg and found it to be a nice, clean and comfortable place to stay, with just the right amount of "frills" like the jaccuzzi and heated indoor pool!!! The complimentary breakfast and homey surroundings made this place a keeper in my travels when traveling!!!

Room Tip: this hotel is off the main road, so keep an eye out for it
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mamat1017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review, September 8, 2013
Dear mamat1017,

Thank you for telling us about you, and your husband's stay. We are so glad that you stayed with us, and that we could accommodate you. We strive as a hotel to provide a clean, safe,and comfortable place to stay. We hope that you will consider us again in the future.

Sincerely,
Country Inn & Suites Richmond West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Level 6 Contributor
156 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed August 26, 2013

If you are looking for a cost effective hotel stay, then you have found your place. As other reviewers have noted, the hotel can be a challenge to find especially if you trying to find it in the dark and I had GPS... The bed was comfortable enough, the bathroom was clean and the housekeeping ensured your bed was made as the hotel provides daily service. I spilled some powder on the dresser and it was back to shiny upon my return. Saturday night was a little frustrating because a restaurant/bar had folks singing. Um, let's just say some people are not meant to be on the mic. My stay was brief, but long enough to know I would stay there again when I return to the area.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mcmalvarez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review, August 30, 2013
Dear mcmalvarez,

Thank you for telling us about your stay with us. We are so glad that you and your family stayed with us. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We hope that you will consider us again in the future.

Sincerely,
Country Inn & Suites Richmond West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Richmond West at I-64

Property: Country Inn & Suites By Carlson, Richmond West at I-64
Address: 8010 W Broad St, Richmond, VA 23294-4218
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotel in Richmond
#12 Romantic Hotel in Richmond
#14 Family Hotel in Richmond
#14 Business Hotel in Richmond
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Richmond West at I-64 3*
Number of rooms: 71
Official Description (provided by the hotel):
Ideally located off of I-64 and just minutes from historic downtown Richmond, the Country Inn & Suites Hotel Richmond, VA offers guests comfortable accommodations and signature Southern hospitality. Our Richmond lodging features all of the services and amenities that guests expect from a quality hotel, including a Business Center, Fitness Center, wired and wireless Internet access and an indoor heated pool and spa. For added convenience, our hotel near the University of Richmond is just minutes from several local attractions. Our top-notch services and prime location make the Country Inn & Suites the perfect hotel for your trip to Virginia. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson, Richmond West At i-64 Hotel Richmond
Country Inn And Suites By Carlson, Richmond West At i-64

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