We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Could have been cleaner but I was happy”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Country Inn & Suites By Carlson, Richmond West at I-64
Ranked #24 of 81 Hotels in Richmond
Certificate of Excellence
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Could have been cleaner but I was happy”
Reviewed August 18, 2013

I stayed here in March and I was pretty happy. The carpet was a little dirty but in general it was a decent country inn. I try to stay at country inns whenever possible and I've seen much better, and much worse.

The staff were average, the price was good and the breakfast decent. If I'm back in the area I would probably stay again.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NGibson13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review, August 20, 2013
Dear NGibson13,

Thank you for telling us about your stay with us. We really appreciate all of your comments and concerns about the hotel. We will pass this feedback on to our staff. They always appreciate hearing about their service. Thank you for telling us your concerns about the carpet in the hotel. We use guest feedback to make the necessary changes to the hotel to make it better. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Country Inn & Suites Richmond West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

566 reviews from our community

Traveler rating
    294
    154
    70
    26
    22
See reviews for
237
115
31
120
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • German first
  • Any
English first
Silver Spring, Maryland
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 14, 2013

We stayed at this hotel on our way South and chose it because it was about mid-way on our trip. Yes, it is a little difficult to find, but to me, that's a good thing. Still, there is a tendency for trucks to park in this area and being connected to several other businesses by parking areas make make some traveler's nervous. Once over the location, the rest was just fine.

We checked in late with no problem. Our room was clean and...spacious. See, we had a choice for a room with a hottub at no additional cost. What you should know is that the room is only slightly bigger and the hottub is right beside the beds. So while it is nice to watch TV while tubbing, it isn't particularly romantic. Convenient, I guess, but not romantic.

Walking to three dinner places was great and there is even a strip mall with a BigLots in case you forget something. The area of town is actually a series of strip malls and plazas so most stores are represented within a mile.

Room Tip: Park in front - our key did not work on the back door. Also, include a request that your room be non...
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Devin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review, August 20, 2013
Dear Traveler1138,

Thank you for telling us about your stay with us. We appreciate all of your comments about the hotel. Thank your for your feedback about your room. We value all guest feedback. We are so glad that you stayed with us. We hope you enjoyed your time in Richmond. Thank you so much for your time. We hope that you will consider us again in the future.

Sincerely,
Country Inn & Suites Richmond West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
Reviewed August 13, 2013

The area was decent and convenient to restaurants and shopping. The room could have been cleaner as the rugs had stains and were somewhat worn. Lower bed covering was all wrinkled. Internet service did not work and we were told it was down and wouldn't be available until next day. Front desk was pleasant but could have been more lenient about letting us extend our checkout to 1:30. We had an emergency trip to the hospital and they would not let us extend it past 1:00. The hotel was not full and the housekeepers were there at 4:30 the day we checked in...so didn't make sense. On the bright side of things we did get a vg Hotwire rate.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tripplannerlq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newtown, Pennsylvania
1 review
Reviewed July 24, 2013

Great hotel staff very accommodating and friendly. Location was great close to many restaurants and shopping areas. Close to the heart of Richmond....... rooms very clean and new..... would stay at this location again.... thanks Country Inn and Suites for a great stay

Room Tip: we faced the front of the hotel and were close to the elevator......
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mike l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review, July 29, 2013
Dear Mike,

Thank you for telling us about your stay with us. We hope you and your family enjoyed your time in Richmond. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your feedback. We hope that you will choose us again in the future.

Sincerely,
Country Inn & Suites Richmond West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
Level Contributor
100 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 14, 2013

I must say the blue duvet covers look better than the red ones but this hotel overall is clean, located in a nice area and looks fairly new. The location is close restaurants, not far from Virginia Union University campus and the Virginia Museum of Fine Arts. As always we enjoy the free breakfast and free internet access.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dtravelingkind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review, July 15, 2013
Dear dtravelingkind,

Thank you for telling us about your stay with us. We really appreciate all of your feedback. We are so glad that we could accommodate you and your family. We will pass your feedback on to our staff. They always appreciate hearing comments about their service. thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Country Inn & Suites Richmond West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
Level Contributor
123 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed July 2, 2013 via mobile

We stayed at this property for a baseball tournament with our team. I had never stayed with this hotel brand previously and was pleasantly surprised by the comfort of the bedding, the quiet "homey" feel if the hotel and the gracious and hospitable staff! We are on the road all year with our travel team and this hotel ranks at the top if our list. The breakfast was great with a variety of hot choices each day and we really appreciated the extra touches like grated cheese and toppings for eggs. We have never seen this at any other hotel chain with free breakfast! The hotel had a mix of guests and several families. The pool and hot tub were enjoyed by our players! Thank you Jenn & Navin for a great weekend!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KebbieK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review, July 8, 2013
Dear KebbieK,

Thank you for telling us about your stay during the baseball tournament. We really appreciate all of your comments. We hope you enjoyed your time in Richmond. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for staying with us. We hope that you will stay with us again in the future.

Sincerely,
Country Inn & suites Richmond West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sherman Oakc, CA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 24, 2013

The Country Inn is on the outskirts of town but we chose it because it was close to where we had to be. It was the rate that attracted us. We found the staff pleasant and efficient. Chelsea at the front desk was our favorite staff member of this trip. She checked us in and was not only completely on the case, but was very real in a non-corporate yet entirely professional kind of way. Very refreshing for travelers coming in from the road.

Room Tip: The a/c in my room was quite loud. Not sure whether that was the case in every room.
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BruceRave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Richmond West at I-64, responded to this review, July 8, 2013
Dear Bruce Rave,

Thank you for telling us about your stay with us. We really appreciate all of your comments. Thank you for mentioning our staff member Chelsea. We will be sure to pass this feedback on to her. We value all guest feedback. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for your time. We hope that you will consider us again in the future.



Sincerely,
Country Inn & Suites Richmond West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Richmond hotels
8.7 mi away
Best Western Plus Governor's Inn
2.7 mi away
Fairfield Inn & Suites Richmond Short Pump/I-64
1.2 mi away
Hampton Inn & Suites Richmond/Glenside
Show Prices
Show Prices
Show Prices
6.2 mi away
Wingate by Wyndham Richmond Short Pump
0.1 mi away
Quality Inn West End
Quality Inn West End
#38 of 81 in Richmond
3.5 of 5 bubbles 222 reviews
2.5 mi away
SpringHill Suites Richmond Northwest
Show Prices
Show Prices
Show Prices

Been to Country Inn & Suites By Carlson, Richmond West at I-64? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, Richmond West at I-64

Property: Country Inn & Suites By Carlson, Richmond West at I-64
Address: 8010 W Broad St, Richmond, VA 23294-4218
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Richmond
#12 Romantic Hotel in Richmond
#14 Business Hotel in Richmond
#14 Family Hotel in Richmond
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Richmond West at I-64 3*
Number of rooms: 71
Official Description (provided by the hotel):
Ideally located off of I-64 and just minutes from historic downtown Richmond, the Country Inn & Suites Hotel Richmond, VA offers guests comfortable accommodations and signature Southern hospitality. Our Richmond lodging features all of the services and amenities that guests expect from a quality hotel, including a Business Center, Fitness Center, wired and wireless Internet access and an indoor heated pool and spa. For added convenience, our hotel near the University of Richmond is just minutes from several local attractions. Our top-notch services and prime location make the Country Inn & Suites the perfect hotel for your trip to Virginia. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Carlson, Expedia, Hotwire, Travelocity, Orbitz, Hotels.com, Cancelon, Cheap Tickets, TripOnline SA and getaroom.com so you can book your Country Inn & Suites By Carlson, Richmond West at I-64 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn And Suites By Carlson, Richmond West At i-64
Country Inn & Suites By Carlson, Richmond West At i-64 Hotel Richmond

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing