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“Never been disappointed ever”

Maggiano's - Richmond
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Ranked #15 of 1,619 Restaurants in Richmond
Certificate of Excellence
Price range: $60 - $80
Cuisines: Italian
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Restaurant details
Dining options: Breakfast, Late Night, Delivery, Reservations
Dining style: Casual Dining
Reviewed June 6, 2013

Great service. Fun atmosphere. Near shopping at Short Pump Mall. Even has an outside patio with a fountain. Food always superb. Big groups well taken care of. Great Italian food. Sometimes they have buy one entree, take one home specials.

1  Thank DebsterRichmond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (406)
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277 - 281 of 406 reviews

Reviewed May 13, 2013

For this last Mother’s day our oldest daughter wanted to treat her mother to a special dinner at Maggiano’s Little Italy. She made reservations well in advanced and had planned all the details to make this a memorable evening. Our dinner reservation was for 7 PM and thinking ahead, we arrived in plenty of time to find parking and make it to the restaurant with plenty of time to spare.

Upon entering Maggigano’s it was obvious they were doing their best to get waiting patrons seated as quickly and efficiently as possible which turned out to be a bit chaotic. We finally made it to the reservation area (it was 7 PM at this point) and were given a blinking handheld device to alert us when our table was ready. 20 minutes later we were led to the second floor seating area. Our table was towards the staircase and we were surrounded by several large groups are well as smaller 4 person tables. As we looked over the menu’s several other couples and families were seated around us. My wife was especially looking forward to a great dinner and my daughter (just out of college) was beaming with pride that she was able to afford this outing. Wait staff immediately ascended on the recently seated couples and families with orders for drinks and appetizers. We waited 15 minutes before receiving any attention.

Our server ‘Wade’ approached our table and started pouring water into our waters glasses all the while looking at the other servers. When he got around to asking for our drink preferences, my wife looked exasperated and ordered a glass of red wine. He called me ‘Captain’ and asked what I would like and then he asked our daughter. 25 minutes later he brought our drinks. At this point the other tables had finished their appetizers and were enjoying their entrees. My wife ordered the Tomato Caprese (absolutely delicious) for our appetizer and Mom’s Lasagna – Meat Source for her entrée. My daughter ordered the Parmesan Crusted Tilapia and I ordered the Crab and Shrimp Cannelloni with an Italian Tossed salad.

While taking our orders, our server seemed distracted and when he repeated our orders he had to be corrected. 30 minutes later our food was served. Now it has to be said the food was absolutely fantastic (presentation, portions, flavors, etc.). By this point the dining area was starting to empty as more and more couples and families were leaving. We waited for our server to return and check on us; however it was not to be. I asked another wait staff person if she could locate our server and she looked both surprised and bit shocked. She apologized and set off to find him. We were now among the very few in the dining area when he showed up. No apology, no concern, I asked him to please box my wife’s dinner. It would be another 20 minutes before he appeared. To say the service at this upscale restaurant was deplorable would be an understatement. My daughter wanted to show her mother how much she appreciates her and this was the event. Our server seemed uninterested in providing quality, attentive service, which poorly reflects on Maggiano’s management and hiring selections.

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10  Thank K A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2013

Celebrated a birthday with just the two of us. Food was fantastic. Server was very pleasant. Noisy, energetic, enjoyable time. Need to make a reservation. It's usually full but that's because everyone loves it.

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Thank Dan_Kris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2013

If you have never been to Maggiano's before, then you are missing a great deal and great food. Marcos' Dinner for two allows you to order 2 salads or one appetizer, two entrees from the Classic Pastas selection and a dessert AND two pastas to go. All for $ 39.95. Servings are large enough to take home leftovers and the pastas to go are large enough to split into two additional servings. And the service is excellent.

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Thank MenthiaC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2013

We enjoyed dinner here on May 4th and had a very nice, enjoyable evening. We were seated within a few minutes of our reservation time. Our booth was a large booth which contained 2 tables. The middle aged couple at the other table were obviously dating, so it was interesting to hear bits of their conversation being that we have been married almost 30 years! An enjoyable evening all around.

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Thank Irving F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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