Let me start by saying that Maggiano's is one of my favorite places to eat. The food is consistently good. I just wish the service was as consistent. You never know when you come if service is going to excellent or bad. On our last visit, we encountered the later. Our waiter was very nice but clueless and despite the fact that the restaurant was not its normal bustling self, it took a long long time for our food to be served. Part of our group ordered salad. The waiter brought the wrong salad for two of our guests. It took nearly our hour for our entrees to show up despite asking a manager to check on the status of our orders. Other tables who arrived later received their food before us. Too bad that Maggiano's service cannot be as consistently good as their food.