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“Great Hotel - Location, Accommodations, Staff”

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HYATT House Richmond-West
Ranked #5 of 82 Hotels in Richmond
Certificate of Excellence
Reviewed July 19, 2010

We stayed at the Hotel Sierra while in town for a wedding and reception. We were greeted by courteous front desk staff and were able to check in early, which was great because we had to freshen up and change into different clothes. The hotel is located right next to the Short Pump Mall. This made it convenient to grab a quick bite to eat at one of the restaurants without having to get back in the car and drive somewhere. The mall is a nice outdoor mall to shop at also. The hotel's accommodations have everything you would want in a hotel room--small kitchen, sofa, TV, ipod docking station, plenty of room to lounge around in, comfy bed, beautiful bathroom area. Luckily, we had enough time to use the beautiful pool and hot tub on the second floor. There is plenty of room to just lounge in the pool area with plenty of comfortable furniture located in many small groupings for easy conversation. Loved everything about this hotel.

Stayed: July 2010, traveled as a couple
Thank WilmintonNCToots11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSRichmondGM, General Manager at HYATT House Richmond-West, responded to this reviewResponded August 2, 2010

Dear Valued Guest,

We are so glad you loved everything about Hotel Sierra. I am pleased to read that we were able to get you checked in early so you had time to freshen up before the wedding you attended. Thank you for the nice comments regarding the amenities and location of the hotel as well as the relaxing pool area. We hope we will get the opportunity to serve you again soon!

In hospitality,
Steve Kendall
General Manager

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806 - 812 of 854 reviews

Reviewed July 15, 2010

I stayed at the Hotel Sierra for a week. The rooms were very well appointed and neatly arranged. I stayed in a one bedroom suite and the size was perfect for being able to work in the office area without cluttering the other parts of the suite. The breakfast was decent and the staff was wonderful and very accommodating. Even better - the mall is located on the property. Although the mall is not big, it does give you an alternative to having to drive elsewhere. Definitely recommend this hotel

  • Stayed: May 2010, traveled on business
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Thank LoveLifeMusic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSRichmondGM, General Manager at HYATT House Richmond-West, responded to this reviewResponded July 22, 2010

Dear Valued Guest,
Thank you for all the great things you wrote about Hotel Sierra. We are so glad you were comfortable in the hotel and enjoyed the location during your week long stay. We hope to see you the next time you are in the Richmond area.
In hospitality, Steve Kendall, General Manager

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Reviewed July 5, 2010

We stayed at the Sierra for three nights while in town for a wedding. The rooms were well equipped and decorated in a modern fashion. The pool area was beautiful with lots of seating/lounging. The breakfast buffet was the largest I have seen in a hotel - eggs, bacon, sausage, French toast, pancakes, home fries, grits, cereals, pastries - everything you could want. The staff were exceptional - even turning the television on in the bar in the morning so we could watch Wimbledon. The Short Pump Towne Center is right out the front door. Everything you could ever need to do is within easy driving/walking distance. I recommend eating at the Baker's Crust and Firebird Grille.

  • Stayed: June 2010, traveled with friends
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Thank dea421753
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSRichmondGM, General Manager at HYATT House Richmond-West, responded to this reviewResponded July 13, 2010

Dear Valued Guest,
Wow…we couldn't have said it better! Thanks for taking the time to write such a positive review regarding your recent stay. We hope to see you the next time you are in the Richmond area.
In hospitality, Steve Kendall, General Manager

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Reviewed July 5, 2010

We stayed here one night after a long day at the beautifull outdoor mall. It is very modern and clean with comfotable beds and granite countertops. The rooms are very spacious and comfortable at the same time. the outdoor pool is very nice along with the beautiful outdoor sitting area. With great restauants just a short walk away I'd recomend this hotel for anyone!

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Thank Nickibright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSRichmondGM, General Manager at HYATT House Richmond-West, responded to this reviewResponded July 13, 2010

Dear Valued Guest,
We are so glad you love coming to Richmond now that you found Hotel Sierra. Thank you for the great comments regarding your stay and we look forward to seeing you again soon!
In hospitality, Steve Kendall, General Manager

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Reviewed June 14, 2010

Without a doubt, best hotel in the area, and one of best stays I've ever had.

Very comfortable high end bed, WiFi, modern decor. Great price for what you get, with almost a full kitchen. Located off of an upscale mall, with plenty of restaurants within walking distance to choose from.

  • Stayed: May 2010, traveled solo
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Thank Mikenohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSRichmondGM, General Manager at HYATT House Richmond-West, responded to this reviewResponded June 20, 2010

Dear Valued Guest,
We are so pleased to hear you had one of the best stays ever at Hotel Sierra. Thank you for the great comments and we look forward to seeing you again soon!
In hospitality, Steve Kendall, General Manager

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Reviewed May 28, 2010

We stayed in a Studio Suite for 4 days. It was perfect with a small kitchen and a beautiful plushy king size bed and sitting area. The bath was large with a contemporary flare. Breakfast in the morning was complementary and had a wonderful selection. Located by Short Pump Mall , there are many dining options in walking distance. We will be staying here again while in Richmond.

  • Stayed: April 2010, traveled as a couple
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Thank southcity1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSRichmondGM, General Manager at HYATT House Richmond-West, responded to this reviewResponded June 10, 2010

Dear Valued Guest,
We are happy to know you enjoyed your four day stay at Hotel Sierra. Thank you for taking the time to post your review and we look forward to seeing you again the next time you are in the Richmond area.
In hospitality, Steve Kendall, General Manager

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Reviewed May 18, 2010

I have stayed at the Sierra several times in the past 8 months. It has become my home away from home when I visit friends in Richmond. It never disappoints. The beds are very comfortable. The rooms are spacious and well decorated. The corner suite with soaking tub is a must if you are looking for a romantic getaway.

Can't wait until my next visit.

  • Stayed: May 2010, traveled with friends
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Thank sunshine08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSRichmondGM, General Manager at HYATT House Richmond-West, responded to this reviewResponded May 26, 2010

"The Best of the Best" is a very nice compliment! We are so delighted Hotel Sierra is your home away from home when visiting the Richmond area. Thank you the great comments regarding the comfort of the beds and décor of the rooms. We look forward to your next visit!
In hospitality, Steve Kendall, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT House Richmond-West

Address: 11800 W Broad St Ste 1098, Richmond, VA 23233-7927
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 82 Hotels in Richmond
Price Range: $145 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Hyatt house Richmond-West blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service, and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs and MP3 docking stations while free details include breakfast with made-to-order omelets, Seattle's Best brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 
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