Let me say...this place rocks! We found this hotel online by chance and we are soo happy that we did. We were in Richmond dropping off our son at VCU, and wanted to make the trip into a mini vacation. While on this vacation we wanted to take our daughter shopping at Short Pump and thought it would be nice to stay in that general area...after doing a quick search this hotel appeared and it was great!!
Upon arrival you are greeted with a friendly staff and a contemporary atmosphere. Our room was on the second floor over looking the pool area...the pool area is great...they have modern furniture and they even have an outdoor propane fire pit. There was also relaxing music playing and at night they had elegant lighting.
Our room was way more than we could have ever asked for....it, like everything else, was very modern. We loved the flat screen tv, and my daughter loved the ipod docking station on the alarm clock. Our room had a microwave, refridge, wine opener, wine glasses, coffee maker..etc...also, a very nice large full lengh mirror. The bathroom was amazing! Nice vanity, a lighted make-up mirror, tiled floor and bath-tub. The bed was very comfortable...I felt like I was sleeping in luxury rather than on a piece of hard wood, like at most hotels. Again, it was soo much better than we ever anticipated.
Breakfast was great! They had eggs, bacon, sausage, biscuits with gravy, omlette station, Starbucks coffee and more!
All around this was a GREAT place to stay. Only thing that I didn't really care for was the pool was only 4ft deep but it worked and we had a great time! The staff was great which can make or break any hotel stay.... we rode the elevator with one staff member and they actually made an effort to talk to us and to make sure we were enjoying our stay...customer service was excellent!
We will stay here again! No questions about that!
- Official Description (provided by the hotel):
- The Hyatt house Richmond-West blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service, and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs and MP3 docking stations while free details include breakfast with made-to-order omelets, Seattle's Best brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more less
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