We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
HYATT House Richmond-West
Ranked #5 of 81 Hotels in Richmond
Certificate of Excellence
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great location”
Reviewed March 16, 2014

We frequent Hyatt Houses around the US and this hotel has a very, very nice lobby. The rooms were a bit dark inside and tight to walk. But otherwise it was a pleasant room. The location is great by shopping and restaurants. Would definitely stay here again.

Room Tip: Choose a one bedroom suite instead of regular room because it is tight.
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank allisoncdm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review, March 19, 2014
Dear allisoncdm,

Thank you so much for your feedback and your rating on our hotel. We also want to thank you for your loyalty to the HYATT House brand. We are so glad that you choose to stay with us and that you liked the lobby. The lobby is definitely a great feature, and we love that it is the first thing that our guests see when they enter our hotel. Our location does offer a lot of opportunities for dining and shopping, and we hope that you were able to take advantage of everything it had to offer. We appreciate your feedback on the room type that you were in. Maybe next time you stay with us you can stay in our One Bedroom King Suite since it is a larger room. Again, thank you so much for your review. We hope that you will come stay with us again soon.

Warm Regards,
Kathy Holland
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

778 reviews from our community

Traveler rating
    523
    182
    46
    12
    15
See reviews for
275
206
40
184
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Nashville
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 11, 2014 via mobile

This hotel wowed me from the beginning. From check in, to the room, to all the great amenities it offered. Location was great too. Will definitely be back to conduct my business next time in the future.

Stayed December 2013, traveled on business
Helpful?
Thank NashvilleVixon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review, March 13, 2014
Dear NashvilleVixon,

We are so very pleased to hear that we wowed you during your stay with us! We are happy that you enjoyed your room and were able to take advantage of all the amenities that our hotel has to offer. Our location in the Short Pump Town Center is definitely a plus for a traveler, and we certainly hope that you were able to explore around the area. We appreciate your loyalty, and are happy to hear that we will have you as a guest again. Hope to see you soon!

Warm Regards,
Kathy Holland
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
98 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed March 9, 2014

Around the corner from shops and quick, easy, and reasonably priced restaurants. Room was a nice little suite with kitchenette, desk, and sofa. Bed was comfortable. Staff was very pleasant and helpful.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NinaPintaStaMaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review, March 13, 2014
Dear NinaPintaSMaria,

Thank you for your review of our hotel. We really appreciate all of your helpful feedback regarding your stay at our property. We are glad that you were able to take advantage of our location here at Short Pump Town Center. It certainly is very convenient for a business traveler since everything is just a short walk away. We are happy to hear that you enjoyed your suite, and that you found the bed to be comfortable. Our staff strives to be positive and help our guests in anyway that they can, and we are happy to hear that you noticed this. We are so glad that you choose to stay with us, and we hope that we will see you again soon!

Warm Regards,
Kathy Holland
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 8, 2014 via mobile

Our corner room was spacious and modern, with a glorious soaking tub. The staff was friendly and attentive... surprising us with a card and lavender bath salts. Although the location is within a large shopping area, it's close enough to all the cultural and historic sites... worth the quick drive!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arlenete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review, March 13, 2014
Dear Arlenete,

Thank you so much for an outstanding review! We are delighted to hear that you stayed in one of our corner tub rooms. It is certainly a room that you have to experience when you stay here at our property. Thank you for all of the wonderful comments about our staff members. We really do have a great team here at the HYATT House, who are always committed to taking care of our guests. Our staff members love to spoil our guests, and I am sure they will be thrilled to hear that you enjoyed your bath salts and card. Again, thank you for your feedback and we hope you will be able to stay with us again soon!

Regards,
Kathy Holland
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upper Arlington, Ohio
Level Contributor
161 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed March 7, 2014

This is a newer Hyatt House. In general, I like the Hyatt House and Hyatt Place room design, but this new property is a nice improvement to the formula. Rooms are large, I had a one bedroom king suite, very clean, and nicely set up. Bed was comfortable, the room was quiet, and the internet worked well. Breakfast is one of the nicest that I have found - they make omelets to order, have good eggs and French toast, fresh fruit and cereals. Staff was very friendly and provided good service.

The location is a little unusual - the hotel is actually in the parking lot of a large shopping mall, so be aware if you are using your GPS to get here that the street address is actually on the other side of the mall.

I will definitely stay here again when on business in the Richmond area.

Room Tip: Not sure - my king suite was very nice. It appears that the rooms in the corner may be even nicer f...
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 43220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review, March 13, 2014
Dear 43220,
We appreciate all of your wonderful comments about your stay at our property. We are so delighted to hear that you found your room to be comfortable and quiet. A relaxing stay is exactly the kind of experience we want all of our guests to have, and we are so happy that is exactly the kind of experience you had. Thank you for all of your wonderful comments about our breakfast. Our breakfast is certainly a guest favorite here at our property, and we are thrilled that you were able to take advantage of it. It was a pleasure having you as a guest and we certainly hope that you will be back to visit us soon.

Regards,
Kathy Holland
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Virginia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 2, 2014

My husband and I took a short drive down to Richmond for the night. I was pleasantly surprised to find out the this hotel is attached to Short Pump mall. How wonderful! It was great strolling around the mall, picking up a piece of cheesecake and heading back to the room to relax. The view was lovely and the staff were all very friendly. Aside from a minor complaint that the bathroom is laid out for a drafty shower, this room was wonderful. The tub was beautiful and totally worthy of a relaxing evening. We will be returning!

Room Tip: The corner King suite w/ soaking tub is well worth the extra money.
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SSFaulconer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review, March 11, 2014
Dear SSFaulconer,

We really appreciate such a wonderful review of our hotel. We are so happy that you and your husband were able to have a little getaway at our property! It's always important to take a little time for yourselves and enjoy some time away, and we are honored that you decided to do it here. We are delighted to hear that you enjoyed our Corner Tub room. It is certainly a guest favorite here at our property, and we are so happy that you were able to relax and enjoy it. We do appreciate your feedback about our showers, and we apologize about how drafty it was. Thank you so much for being our guest. It is our sincere hope that you will stay with us again soon.

Regards,
Kathy Holland
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 2, 2014

Just stayed here for a girls weekend. Two adjoining rooms, a king suite & double queen room made a perfect setup for us to spread out & enjoy our time. The proximity is great to the adjoining shopping mall. Great shops & restaurants. Very friendly staff as well. The included hot breakfast was quite good, especially given that the hotel was quite full. The only real drawback is no interior stairwell + two (very slow) elevators. Other than that, we thoroughly enjoyed our stay.

Room Tip: Two adjoining rooms (king suite & two queen) will make a great setup for a family. Full kitchen...
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovethosemiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review, March 11, 2014
Dears wheres_my_calgon,

Thank you so much for writing such a wonderful review about our hotel! We are so happy to hear that our staff were able to accommodate you, and your friends by assigning you to connecting rooms. We hope by having the connecting rooms you all were able to enjoy your stay to the fullest and enjoy each others company. We are delighted to hear that you enjoyed the location of the hotel in the Short Pump Town Center. After all what's a girls weekend without a little shopping? We do apologize about the speed of the elevators. Please know that we do actually have two sets of stairs which are located at each end of the hall, so if you decided to come back and stay with us those stairs are available for use. We sincerely hope that you will spend your next girls weekend with us again. It was an absolute pleasure having you and your friends as our guests.

Regards,
Kathy Holland
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Richmond hotels
0.6 mi away
Hilton Richmond Hotel & Spa / Short Pump
6.4 mi away
Hampton Inn & Suites Richmond/Glenside
12.3 mi away
The Jefferson Hotel
The Jefferson Hotel
#1 of 81 in Richmond
1,224 reviews
Show Prices
Show Prices
Show Prices
6.6 mi away
The Westin Richmond
The Westin Richmond
#3 of 81 in Richmond
703 reviews
0.7 mi away
Wingate by Wyndham Richmond Short Pump
12.7 mi away
Hilton Richmond Downtown
Show Prices
Show Prices
Show Prices

Been to HYATT House Richmond-West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about HYATT House Richmond-West

Property: HYATT House Richmond-West
Address: 11800 W Broad St Ste 1098, Richmond, VA 23233-7927
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 81 Hotels in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Hyatt house Richmond-West blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service, and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs and MP3 docking stations while free details include breakfast with made-to-order omelets, Seattle's Best brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hyatt Hotels Corporation, Expedia, Travelocity, Orbitz, Hotwire, Hotels.com, TripOnline SA, Cancelon, Priceline, getaroom.com and HotelQuickly so you can book your HYATT House Richmond-West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing