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HYATT House Richmond-West
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Reviews (912)
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All reviewsfire pitshort pumpcorner suitedick's sporting goodsomelette stationoutdoor mallomelet barcomedy clubmade to order omeletsgreat hotelhotel is locatedmini kitchenfull size refrigeratorsliding doorrichmond westshopping and restaurantshot tub
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698 - 703 of 912 reviews
Reviewed October 26, 2013

Hyatt has done a fine job of converting this property from a Sierra Hotel to a Hyatt House. Do not confuse this Line of properties with the Hyatt Place. Hyatt House is far superior. The Richmond Hyatt House competes in the West end of Richmond with The Westin, Hilton and Marriott. I have stayed at all four of these properties many times in the past several years and prefer the Hyatt House. Rooms are like junior suites and the bathrooms/showers have a European touch. The location is virtually attached to the upscale Mall at Short Pump and convenient to The Cheesecake Factory, Maggiano's Restaurant and Nordstrom for shopping.

  • Stayed: September 2013, traveled with family
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Thank UofR64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this reviewResponded October 30, 2013

Hi UofR64,
It's nice and refreshing to hear from our guests that have been staying with us for so long. I'm so glad you continue to rank us the best hotel in area and continue to choose us when you visit. Thank you for taking the time to provide us with this great feedback. Hope to see you again soon.

Regards,
Kathy Holland
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2013

Perfect location of hotel and breakfast is also good. The hotel is surrounded by lot of restaurant and they start just next door of hotel. Short pump mall has pretty much every brand shop. Breakfast was having lot of hot and cold options. There is a fire pit which is perfect for winter season. There is a kitchen in the room. It has a big parking lot with free parking. Overall the stay was perfect.

  • Stayed: February 2013, traveled on business
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Thank Sovit1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this reviewResponded October 30, 2013

Hi Sovit1,
We appreciate you taking the time to write us such a great review. So happy to hear you enjoyed all the amenities of the hotel and the area during your stay. Thank you for choosing Hyatt House Richmond West and we hope to see you again soon.

Regards,
Kathy Holland
General Manager

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Reviewed October 20, 2013

I stayed here for 2 nights October 12-14 to attend a friend's wedding. The location was central to all the related activities so once we found it, we were set. Apparently, the mall prohibits signage with the hotel's name since it's not managed by the mall, so we had to hunt around for it. Once there however, it was a very pleasant stay. The breakfast buffet was excellent - made to order omelettes, eggs, bacon or sausage, all kinds of breads, muffins, cereal, yogurt and good coffee. The staff never stopped clearing, refilling and greeting guests. My one complaint was that we didn't get serviced. We were fine with keeping our towels and not having the sheets changed but a little tidying up would have been nice. I would still recommend the Hyatt House if in that part of the city.

  • Stayed: October 2013, traveled as a couple
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Thank Isabelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this reviewResponded October 21, 2013

Hi Belladoux,
Wow, what a great review. I am so happy you enjoyed your weekend here with us and found the location to be perfect (once you found us). I apologize your room was not cleaning during your stay. We are currently looking into this issues since it’s not a normal occurrence for us here at the hotel. Thank you for taking the time to provide us with your feedback. We hope to see you again in future.

Regards,
Kathy Holland
General Manager

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Reviewed October 14, 2013

Pleasantly surprised with the hotel. Rooms were great (had corner tub room) and very relaxing. Would definitely recommend.
There is one issue - the handles on the sliding doors. Caught my finger between the handle and wall. Maybe move the handles 2-3 inches further in on the door.

  • Stayed: October 2013, traveled as a couple
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Thank wfudd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this reviewResponded October 21, 2013

Hi wfudd,
Thank you so much for taking the time to review and rate the property! We appreciate all your wonderful feedback and are so happy you had a nice stay during your visit. I apologize you had some trouble with the sliding door and getting your fingers caught in between, my maintenance department is already looking into this problem. Thank you again for choosing HYATT house Richmond West. We hope to see you again soon.

Regards,
Kathy Holland
General Manager

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Reviewed October 10, 2013

Had a nice stay here rooms were clean and beds comfortable, staff and breakfast were first rate. Shops and restaurants were all around the place so you are spoilt for choice.
We would stay here again if in the area.

  • Stayed: August 2013, traveled with friends
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Thank Xwindscreenman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HhRichmondGM, Manager at HYATT House Richmond-West, responded to this reviewResponded October 14, 2013

Xwindscreenman,

Thank you so much for taking the time to share your experience at Hyatt House Richmond West. I am glad you enjoyed our hotel and staff, as well as our location within the Short Pump Town Center. There are definitely many shops and restraunts surrounding us to allow you to spoil yourself when you stay with us! I hope you will continue to stay with us when you visit Richmond, VA.

Sincerely,
Daniel Mays
Assistant General Manger
HYATT house Richmond West

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