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“Great stay again.”

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HYATT House Richmond-West
Ranked #5 of 82 Hotels in Richmond
Certificate of Excellence
Reviewed April 7, 2013

Booked 3 rooms here this past Sat for me and my friends. Good rates for the area. Easy online booking. Lobby is very stylish as well as the rooms. Check in was easy, fast and friendly. Found all rooms in great, clean, modern condition. Very comfortable. Good anemities in the room. Staff friendly. Quiet room even though a busy area. Pool area very inviting and relaxing sitting areas. Good location near great restaurants and the comedy club. Breakfast was good and the staff very friendly and worked hard cleaning tables, asking to get you coffee, juice etc. Check out easy. They put your bill under the door at nite. Just dropped keys at desk. Nothing but good things to say about this hotel. You will not be dissapointed. I look forward to staying here in the future when in the area.

Room Tip: Ask for a pool view, as it is relaxing compared to the parking lot.
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  • Stayed: April 2013, traveled as a couple
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Thank ladybenson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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689 - 695 of 854 reviews

Reviewed April 4, 2013

My husband and I spend a considerable amount of time in Richmond and this is our favorite hotel. We always get the one bedroom suite as we stay for up to three weeks at a time. The rooms are always clean and comfortable. The bed may be even more comfortable than the bed I have at home! Every staff member we have had the opportunity to interact with was always friendly and accomodating. Justin, the sales manager, is awesome and Daniel, of the front desk, deserves extra special kudos also. They both go out of their way to make our stays a great experience. You can't beat the location. Attached, to the Short Pump Town Center, everything you could possibly need is within walking distance and the dining options are terrific.

  • Stayed: April 2013, traveled on business
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Thank TlLuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2013

I was really impressed with Hyatt House. Clean interior lobby and friendly staff made check-in simple. The room was fantastic with a kitchenette, including fridge-freezer, microwave and dishwasher. No bath but good-sized shower which was nice. Breakfast was complimentary, buffet-style and fine. Little shop in the lobby was handy.

Couple of things that could be improved (niggles rather than anything serious): -outdoor pool was closed for the winter, though I hadn't seen this information on the hotel website so had packed swimming gear; -arriving late after a long flight and drive from Dulles, I found it difficult to work out the food situation. The H bar was heavily advertised throughout the hotel, but when I asked about food I was given a menu for an external restaurant and was told to call them to deliver. I only realised the next day when I had time that the hotel was on the mall with loads of restaurants to pick from. -water from shower went everywhere!

As I say, these are niggles for the hotel to be aware of and didn't overly detract from my very pleasant stay. The location on the mall is excellent for food options without needing to drive, and the rooms really are perfect - especially for a longer stay. I would come back if I was in the area again.

Stayed: March 2013, traveled on business
Thank Ali_P_75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013

I picked this hotel because my husband and I were eating at Texas de Brazil which was right there. I skimmed a couple reviews that said it was good and made our reservation. I should have read a little closer as we were shocked when we pulled in and it was actually at the mall. I was nervous at that point, however I was mistaken. This is in fact one of the best hotels we have stayed at. It is beautiful and is very modern.

Bad things, the doors are loud as described but we were lucky and didn't have have a bunch of noisy people in the hall. We did have a group out by the pool making some noise, but I slept through it, my husband told me the next morning that was why he left the tv on. The shower is beautiful, although I am glad I don't have one of these in my house water goes all over the bathroom floor.

We would absolutely stay here again and talked about maybe even coming back to shop and go to Dave and Busters.

Stayed: March 2013, traveled as a couple
1  Thank vpnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013

We stayed last night...We live about 30 mins away, but was celebrating my boyfriend's birthday all day in the same area.. A day of pampering at Red Door Spa, dinner at Lehja and shopping all in the same mall so this was a perfect relaxing hotel for us... The room was clean, modern and spacious...and a very comfy bed.. I had reserved a king suite, but was upgraded to a one bedroom King suite (Thank you, Katherine Holland) .. We ordered wine and a fruit cheese tray and it was at the door within minutes..breakfast buffet was included and very good... Overall a nice weekend getaway close to home...I would have given it a 5; however the a/c-heater unit in our room was crazy loud and I woke up every time it come on during the night .. they may need to look into that room...(625) and not the fault of the hotel, but people coming in from partying around 2 and 3 in the morning became ridiculously loud and kept slamming their hotel door.. Def would return :)

  • Stayed: March 2013, traveled as a couple
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Thank Pjtime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013

This was a great weekend getaway for me and my husband. This hotel has a bar which opens at 5:00 and a hot breakfast in the morning. The room was really nice and cozy loved the large walk in shower. The staff was very helpful and very knowledgeable with every question I asked. This hotel is in the center of the Shortpump Mall. We met another couple for dinner at the Firebird resteraunt, which you walk out of the front of the hotel and around the corner to the right less than a minute walk, perfect place to stay. We will definitely stay here again.

  • Stayed: March 2013, traveled as a couple
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Thank GOMJ1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2013

A friend and I flew in and rented rooms as part of a wedding party hotel block, and we couldn't stop saying, "Wow!" I've stayed in rooms all over the world, and this was perhaps one of the nicest, if not *the* nicest. For $119/nt., we had a large room each, including a full kitchen, desk/office, living room with couch and tv (which we never turned on), vanity area, and bathroom with toilet and fantastic shower - even the amenities like toothpaste, shower gel, soaps, etc. were high class. Service was absolutely top-notch with friendly staff everywhere, from the front desk to the breakfast area.

The lobby was very inviting with a slightly Asian motif, and greenery everywhere - very clean lines, and everything was practically gleaming, it was so spotless.

The hotel itself is located in one of those new, upscale outside mall villages with a lot of shops and a lot of dining options. It seemed to be located within a reasonable distance from downtown Richmond, too, which was helpful.

Only negatives to mention would be the very loud doors; even when being very careful, they made a loud noise. Also, the breakfast was a bit on the cool side, but that's going to happen when other guests have the lids on the serving dishes up more than down. It might be helpful to place the toasters at the end of the breakfast line, as well, since it seemed to clog the queue in the middle, forming a sort of people pile-up. :)

All-in-all, one of the very best hotels in which I've ever stayed. Thank you, Hyatt House Richmond-West!

  • Stayed: March 2013, traveled with friends
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2  Thank morganaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about HYATT House Richmond-West

Address: 11800 W Broad St Ste 1098, Richmond, VA 23233-7927
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 82 Hotels in Richmond
Price Range: $142 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Hyatt house Richmond-West blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service, and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs and MP3 docking stations while free details include breakfast with made-to-order omelets, Seattle's Best brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 
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