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“Once you find it, a great hotel alternative”

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HYATT House Richmond-West
Ranked #5 of 82 Hotels in Richmond
Certificate of Excellence
Westport, CT
Level 6 Contributor
82 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Once you find it, a great hotel alternative”
Reviewed December 25, 2012

We were a party of 2 adults plus an elderly relative, so we needed one room with 2 queen beds so we could keep an eye on her. The building looked relatively new and renovated, and the public spaces were sleek, with a contemporary flair. The room was nicely sized (see photo) with 2 queen beds, a long desk, flat screen, clean bathroom with Gilchrist & Soames bath products. On the second floor, there is a nice sized fitness center with doors to an outside pool. In the fall the pool is closed, but they keep the adjoining hot tub going, and there is a nice fire pit which is open year-round every evening. Breakfast is several notches above other hotels, with a better selection of baked goods, hot foods and a great omelet bar with made-to-order omelets.
The only issue is getting there: that there are several area Hyatts nearby and if you search by hotel name, this one does not show up on the nav system. The hotel's website tells you to enter Sierra as the name of the hotel, but that didn't show up on our nav either. If you search for the address for Short Pump Town Center, you will see 11800 W. Broad, Richmond. Our Nav couldn't find it until we put in Henrico as the town, not Richmond. The best way to get here, and what the hotel people should emphasize, is that if you can get yourself to the Short Pump shopping mall - a huge place - then drive around the mall's loop until you see Dick's sporting goods. if you get to Dick's you will see the hotel.

Other than the confusing and contradictory directions, it is a very nice hotel, literally inside the mall complex, so convenient to food and abundant shopping. I would definitely stay here again - especially now that I know how to get here!

Room Tip: We were put on the top floor 6th - very quiet and nice.
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  • Stayed December 2012, traveled with family
    • Value
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Helpful?
2 Thank Nimby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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815 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
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English first
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 23, 2012

I knew of this location because of a previous visit where I was at the Town Center but I used a GPS to get me there late at night and it only gets you close. Investigate prior to the trip to know it is in the back of the mall. I had a late night arrival of 12:45am so I didn't expect to see a whole lot of activity in the lobby but expected to at least see the greeter or someone other than the floor cleaner upon arrival. After 30 seconds or so a person came out to greet me but she had her name tag on upside down and the blouse she had on looked like she just slurped up some spaghetti because it was covered in sauce stains. Got checked in and headed to my room. I had a suite which was nice but I was only there for 2 nights but will keep in mind for longer stays in the future. As soon as I hit the bed I noticed it was very comfortable, like a cloud and I had some of the best sleep I have had while traveling these 2 nights. The breakfast buffet was very good. Large selection of items hot and cold to eat and the coffee is quite good. Room was very nice and the internet connection was better than usual with no problem connecting to work. If you are looking for a room with a view this isn't the hotel for you, I had a view of the pool which was nicely light up and the fire pit was roaring with a few people enjoying the unseasonably warm weather. The other side of the hotel views would be a mall parking lot.

  • Stayed December 2012, traveled on business
    • Value
    • Location
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Helpful?
Thank hockeydon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level 5 Contributor
76 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed December 13, 2012

This is a new and really nice hotel that is ATTACHED to the ----- Mall about 15 minutes from Richmond downtown.  it is in a nice up scale suburb yet convenient to Richmond for sight seeing or business.  The hotel is the new Hyatt suite, extended stay concept, Hayatt house.  Only this used to be another hotel brand so it is a remodel.  The "kitchen" is a microwave and mini fridge, not even a wet bar sink.  I chose a corner executive room which was huge with 7 windows.  Only problem is the windows overlook a shopping center (Macy's, nNordstom, Dillard's) parking lot.  But the room is nice the staff was nice.  The free breakfast was moderate.  Nice selection of restaurants around within a mile.  If you are looking to shop till you drop this is the hotel for you.  Others will find it OK but the Dicks Sporting Goods Superstore next door takes away from the ambiance.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
1 Thank aybc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, Virginia, United States
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 12, 2012

My husband and I stayed here for a one night getaway and loved it! the hotel was very clean, the room was a bit small but I'd rather have a smaller clean room than a huge dirty room. The staff was very helpful and there are so many shops and resturants within walking distance of the hotel. The breakfast was great, many options. Overall the only thing that would make this hotel any better would be rooms with jacuzzi and and indoor pool.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Megan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nagano Prefecture, Japan
Level 6 Contributor
234 reviews
179 hotel reviews
common_n_hotel_reviews_1bd8 239 helpful votes
Reviewed December 4, 2012

The location of the hotel is tricky - it's in the depths of a sprawling shopping mall off the interstate. If you don't have a car you'd better have local friends that do, and your GPS will get you only part of the way there as every building in the mall has the same street address.

Once you've found it, it's a high quality experience. Check in was equally next-door-neighbour friendly, and professionally efficient, in the way that big-chain American hotels manage so well. The suburban sprawl feel extends to the hospital-gurney sized elevators and super-wide corridors. Decor is modern, clean, chic, not over-decorated.

My room had a very comfortable bed with great bedlinen; a good sized working desk; a usable kitchenette with live-in fridge (it was huge); and a sofabed and coffee table. Although the bathroom was a good size, it only had a shower, albeit a big one, not a long bath. After a long week and a long journey to get here, a soak in the bath would have been nice. However there's a jacuzzi attached to the pool which I guess would serve the same purpose if you had your speedos with you. The bathroom toiletries were of good quality. Finally, there was a good ipod dock, almost a requirement in a hotel room these days!

Internet was free and worked well. The breakfast buffet isn't extensive, but what was there was good (scrambled eggs, moreishly crispy bacon, bagels, etc) and altho' it's a buffet, there are staff there to clear and be helpful, laying on the Southern charm.

Checkout was also efficient and easy; however I'd had to change my check-out date at short notice, and although I'd advised the night clerk the message hadn't got through. It wasn't a problem tho'.

I didn't use any of the facilities, but there is a pool, albeit a modest size, lappable but only about 10-15 yards, not 25. There's a gym too. If you're a runner, if you run out of the mall and cross to the opposite side of the interstate, you hit semi-rural woodland which is pleasant.

We asked the check-in clerk for a dinner recommendation, but couldn't find the place - however there's a dozen or so restaurants within the mall area so easy to find something you'd like. We found an excellent and not particularly expensive Mexican restaurant a 2-minute drive away.

So long as you have your own wheels (really - you can't expect to walk to anywhere apart from to the mall shops!) and can find the place, this is comfortable and excellent value, and would be good for a longer stay. I'd stay here again if I were in the 'hood for a few days.

Room Tip: Rooms either look out (car park/shopping mall) or over the pool. If it matters to you, ask at check...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basel, Switzerland
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 23, 2012

Mrs Seat64K and I stayed twice at this Hyatt property: at the start and at the end of our VA holiday.

Overall, I rate this hotel as very good, We stayed in a studio suite, equipped with mini kitchen, huge TV, sofa and comfy bed. Unfortunately, due to the lighting (very low wattage?) the spotlessly clean bathroom appeared dingy. Perhaps lighter walls and different lighting would make for a more appealing bathroom. But this is a minor quibble. Although we didn't fully use it, the mini kitchen had everything you'd need to eat-in in the evening.

Service was minimal but helpful. Breakfast choice was extensive, the usual US breakfast staples being provided.

I found that the room had two drawbacks, the first was the fridge which was rather loud, especially as the room itself was very quiet (easy enough to deal with: turn off before going to bed, turn on in the morning...). Secondly, although the filter coffee provided wasn't too bad, the Hyatt House ONLY provided that ghastly synthetic "coffee creamer" instead of little pots of real milk or half-and-half. Apparently, according to the helpful desk clerk, they used to have real milk, but Hyatt decided that powdered creamer would be the standard (c'mon Hyatt, surely your customers deserve better than synthetic "stuff" for their morning in-room coffee?).

In all, a very good place to stay. Near to shops and restaurants, nicely fitted out and reasonable prices, I'd certainly suggest Hyatt House Richmond West for anyone wishing to visit Richmond, but bring your own milk (or filch a mini pot of half-and-half from the Hotel's entrance coffee bar).

  • Stayed November 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
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Helpful?
1 Thank Seat64K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven K, General Manager at HYATT House Richmond-West, responded to this review, November 29, 2012
Dear Valued Guest,

Thank you for the kind words,it is our goal to exceed your expectations.
We hope your travels bring you back to Richmond and forward to serving you again and you will not have to bring your our milk ( we have plenty in the kitchen, just ask!)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manassas, Virginia
Level 6 Contributor
151 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed October 25, 2012

Traveled to Richmond for a two day meeting. Previously stayed at two other hotels, but this hotel has me sold. The lobby is just beautiful and better still it is adjacent to the Short Pump Town Center, great stores and eating establishments. I tried to attach pics of my room. Comfortable bed, full kitchen, big screen tv, spacious bath and quiet, but site will not allow. If I can attach later I will. They also have a wonderful fitness room, pool and spa. So you ask okay they have what most hotels have so what won me over. It was the "BREAKFAST" other hotels say free breakfast and it consist of juice, bagels and instant hot cereal. But this hotel offers an omelet station, and a very big selection of hot and cold foods. This is a thumbs up for the hotel, location and features. In addition the staff was friendly and quick to accommodate. I think it is a winner!!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LadyGhana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven K, General Manager at HYATT House Richmond-West, responded to this review, October 26, 2012
Dear Valued Guest,
Wow, what wonderful compliments! We are delighted you decided to stay at Hyatt House and are pleased you enjoyed our hotel, the location and amenities. Thank you for sharing your experience and for the recommendation. We look forward to seeing you again soon!


In hospitality,
Steve Kendall, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT House Richmond-West

Property: HYATT House Richmond-West
Address: 11800 W Broad St Ste 1098, Richmond, VA 23233-7927
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 82 Hotels in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Hyatt house Richmond-West blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service, and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs and MP3 docking stations while free details include breakfast with made-to-order omelets, Seattle's Best brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 
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