We were a party of 2 adults plus an elderly relative, so we needed one room with 2 queen beds so we could keep an eye on her. The building looked relatively new and renovated, and the public spaces were sleek, with a contemporary flair. The room was nicely sized (see photo) with 2 queen beds, a long desk, flat screen, clean bathroom with Gilchrist & Soames bath products. On the second floor, there is a nice sized fitness center with doors to an outside pool. In the fall the pool is closed, but they keep the adjoining hot tub going, and there is a nice fire pit which is open year-round every evening. Breakfast is several notches above other hotels, with a better selection of baked goods, hot foods and a great omelet bar with made-to-order omelets.
The only issue is getting there: that there are several area Hyatts nearby and if you search by hotel name, this one does not show up on the nav system. The hotel's website tells you to enter Sierra as the name of the hotel, but that didn't show up on our nav either. If you search for the address for Short Pump Town Center, you will see 11800 W. Broad, Richmond. Our Nav couldn't find it until we put in Henrico as the town, not Richmond. The best way to get here, and what the hotel people should emphasize, is that if you can get yourself to the Short Pump shopping mall - a huge place - then drive around the mall's loop until you see Dick's sporting goods. if you get to Dick's you will see the hotel.
Other than the confusing and contradictory directions, it is a very nice hotel, literally inside the mall complex, so convenient to food and abundant shopping. I would definitely stay here again - especially now that I know how to get here!
- Official Description (provided by the hotel):
- The Hyatt house Richmond-West blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service, and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs and MP3 docking stations while free details include breakfast with made-to-order omelets, Seattle's Best brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more less
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