My husband and I really enjoyed our stay here. The hotel is in a great location right next to the Short Pump mall. There are plenty of restaurant options and lots of shopping. The hotel is very modern, too. Check in was a breeze, with very friendly hotel staff. The room was clean, very comfortable, and made you want to stay a while. Our floor was mostly quiet for the exception of a few noisy groups, but it didn't affect our sleep since we had a suite. There was a pair of doors that partitioned the bedroom off from the sitting area. The suite itself had pretty much everything you'd need: refrigerator, dishes, dishwasher, stove, sink, sofa bed, two TVs, plenty of mirrors and lighting, comfortable bed, dresser, ample closet space and a roomy vanity space and toilet/shower area. The shower was very chic, but not that functional seeing that half of the shower had no door. If you didn’t put a towel down, the floor would get wet. The toiletries were awesome! The elevators are super slow, which can be a bit annoying. The gym is functional, but small. There are treadmills, ellipticals, weights, an exercise bike, TV, water, and cool towels. One of the treadmills was broken. All other machines made a horrible squeaking noise when operational, and seemed like they would fall apart. It was distracting when working out. We didn't utilize the pool or fire pit areas, but they looked well-kept and clean. The business center was great, and all computers were fast and fully operational. You could even print documents from your wireless device in your room and have it ready downstairs. A fully stocked snack area by the front desk was useful for a quick snack. There weren't many options, but what was there was decent. I also enjoyed the ability to charge the items to my room instead of using cash. The breakfast in the morning was average at best. It ends way too early, and what they had available wasn't anything special. Your standard scrambled eggs, sausage, bacon, biscuits, gravy, toast, bagels, and fruit were available along with tea, coffee and cold cereal. I didn't enjoy anything I ate. I saw a hair in the fruit, and the omelet station other reviewers raved about was not available. We saw the ingredients and the tips, but no staff member. Very disappointing. All in all, we had an enjoyable stay, but there are improvements to be made.
- Official Description (provided by the hotel):
- The Hyatt house Richmond-West blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service, and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs and MP3 docking stations while free details include breakfast with made-to-order omelets, Seattle's Best brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more less
- Reservation Options:
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