We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice and Convenient”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
HYATT House Richmond-West
Ranked #5 of 82 Hotels in Richmond
Certificate of Excellence
Reviewed November 15, 2011

My son and I were in town for a soccer tournament and pick the Hotel Sierra because of its convenient location and because of the positive reviews. It did not disappoint. We checked in in the afternoon after his games and we had an excellent time relaxing the evening away doing some early Christmas shopping at the Short Pump mall where the hotel is located. We were able to drop of our shopping and then we had a nice set of steaks at FIrebirds next door. The room was clean and modern, and the bed comfortable with quality linens. The morning buffet breakfast was well beyond the norm for a hotel with an omelet station and tons of choice - all at no extra charge. In short, if you are coming to Richmond and don't want to stay downtown and might want to do a bit of shopping the Hotel Sierra is an excellent value and a solid choice.

  • Stayed: November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Teamroberts5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (881)
Traveler rating
Traveler type
Time of year
Language

788 - 794 of 881 reviews

Reviewed November 3, 2011

Great experience! This is now one of our favorite hotels. The room was very contempo (We stayed in the Executive King) the staff was super friendly and the room was extremely clean and quiet. The bed...very soft (to us) we woke up feeling refreshed and ready. The breakfast was amazing as well, and the bathroom was soooo spacious and roomy. This was my first time staying at a Hotel Sierra and will not be my last. DEFINATELY my hotel of choice for any future stays in Richmond! A+++++

  • Stayed: October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank enluv2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2011

We recently stayed at the Hotel Sierra Richmond West near Short Pump Mall in Richmond. The hotel is very contemporary and very new. Great location next to mall with many wonderful restaurants around. Bedding is very comfortable and room was extremely quiet!
Full breakfast with omelet station was great way to end our stay!

  • Stayed: October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank koontzfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2011

I have never stayed at a Hotel Sierra before this Hyatt just took them over so I book at this one and I have to say that it was one the Best hotels that I have ever stayed at. The room was great the beds were the Best! and everyone was very helpful the way service should be.The location was good to you are just mins from anything that you want I will return.

  • Stayed: September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Regbowman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2011

After being granted to bring our support animal with our support animal, we were told by the front desk clerk that we were lucky that she wasn't licking us out of our rooms. When I asked to speak with the manager, she refused and threatened to call the police if I do not go to my room. Really. Happened last year at 10:15 PM on aFriday night. Paige was the clerk.

  • Stayed: November 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank planeman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2011

I am writing this review during our third stay at the Hotel Sierra during the last year and a half when we have come to Richmond to visit with family and friends. We chose this hotel over other Richmond options due to its great location and value. Because it is part of the Short Pump Town Center complex, dining and shopping are within easy walking distance. The breakfast buffet is on a par with a Hilton Garden Inn, which works for us.

The only drawback to this hotel's location is the fact that westbound traffic on Broad Street can be horrible, especially during the Christmas shopping season. To avoid the gridlock, we will take Interstate 264 West to the Broad Street exit and then drive east back up to the first Short Pump Town Center entrance.

Room Tip: We have liked every room we stayed in. No preference.
See more room tips
  • Stayed: September 2011, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Thank RichmondRoadtripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2011

I was traveling by business. Everyone who is going to stay in this hotel! When you ask front desk to call you a taxi, they don't care that you may be in hurry! They sale you for taxi drivers for $25 (they get $25 from taxi driver because they call him). There are taxi companies nearby, but they use only those who pay. So, Please save your time and search for your ride from google or yellow pages! Good luck!

  • Stayed: September 2011, traveled on business
    • Value
    • Service
2  Thank dontlikecorruption
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Richmond hotels
0.6 mi away
Hilton Richmond Hotel & Spa / Short Pump
6.4 mi away
Hampton Inn & Suites Richmond/Glenside
6.6 mi away
The Westin Richmond
The Westin Richmond
#4 of 82 in Richmond
761 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Wingate by Wyndham Richmond Short Pump
13.1 mi away
The Berkeley Hotel
The Berkeley Hotel
#8 of 82 in Richmond
947 reviews
2.9 mi away
SpringHill Suites Richmond Northwest
Show Prices
Show Prices
Show Prices

Been to HYATT House Richmond-West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about HYATT House Richmond-West

Address: 11800 W Broad St Ste 1098, Richmond, VA 23233-7927
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 82 Hotels in Richmond
Price Range: $142 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Hyatt house Richmond-West blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service, and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs and MP3 docking stations while free details include breakfast with made-to-order omelets, Seattle's Best brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hyatt Hotels Corporation, Travelocity, Priceline, Expedia, Hotwire, Hotels.com, TripOnline SA, getaroom.com, Cancelon and HotelQuickly so you can book your HYATT House Richmond-West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing