Stayed here 1 night with my two girls before our trip to Italy. We were so hungry for dinner that night as the kids hadn't eaten. Took advantage of Fresh Food 24/7 and ordered. But they didn't have ingredients for our order so we had to change and wait longer. 45' later the food came but was so hot my kids couldn't touch them for another 15'. Oh, and the drinks? I had to ask 3 times for the 2 cups if milk and one cup of water. For all this you would think I'd be charged without mistakes, but no. I had to wait a couple of hours the next morning to get the overcharges credited to my account. The continental breakfast had little choice for health conscious eaters. All cereals in the dispenser were stale and sugary. The only whole grain was raisin bran. The bagels were plain white, English muffins, plain white, and sliced bread plain white with only 4 slices of wheat ( maybe not even 100% whole grain). They had donuts, and Dannon Light& Fit yogurt, no plain for a choice. The oatmeal was cold and hard and dry. But they have coffee, juice and milk, and badly bruised apples!
For the price you pay, service needs to improve and breakfast needs to be as modern as the Hyatt but not as minimalist as it's decor!More
- Free Wifi
- Breakfast included