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“Close to just about everything in downtown Richmond”

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Hilton Richmond Downtown
Ranked #7 of 82 Hotels in Richmond
Certificate of Excellence
GreenLeadersBronze level
Reviewed April 14, 2014

This is a great hotel in downtown Richmond, located in an historic building. Very well maintained. Very friendly front-desk staff, nice lobby bar and restaurant. Parking is a little pricey for Richmond. Meeting rooms are available and very convenient and comfortable.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Mark-in-NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LWharton, Front Office Manager at Hilton Richmond Downtown, responded to this reviewResponded April 17, 2014

Thank you for staying with us! We are glad to see you enjoyed your time. You can Count on Us to strive to ensure all of our guests have a great time when they are with us. I am glad this was the case for you. We look forward to hosting you again the next time you are in RVA!

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952 - 958 of 1,513 reviews

Reviewed April 14, 2014

While on business at the Richmond Convention Center, this is a great hotel to choose! Incredibly friendly and very helpful staff, quiet rooms and comfortable beds, all just across the street from the Convention Center. I felt cared for and appreciated the happy outlook of everyone I met. This is a good "home away from home"!

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Kate R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LWharton, Front Office Manager at Hilton Richmond Downtown, responded to this reviewResponded April 17, 2014

Thank you for your review. We are thrilled to be your "Home away from Home!" That is definitely something that me and my team strive to do for our guests. We look forward to seeing you again!

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Reviewed April 14, 2014

The hotel is close to the Richmond Convention Center and plenty of sight-seeing locations. Restaurant food was good and service fast; front desk personnel very friendly and helpful. Room was very nice and pool/hot tub was clean and enjoyable.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Dale S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LWharton, Front Office Manager at Hilton Richmond Downtown, responded to this reviewResponded April 17, 2014

Thank you for sharing your recent stay with us! I am glad to see you enjoyed the food in the restaurant - I will let my Chef and team know. We're excited that you chose us, and we look forward to seeing you again the next time your travels bring you to Downtown Richmond.

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Reviewed April 13, 2014

We had no complaints about the hotel itself. We ate at the restaurant only once for breakfast and would not recommend it on busy mornings. There were 2 waiters for the entire place and service was minimal for the money. Breakfast food was average.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Janet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LWharton, Front Office Manager at Hilton Richmond Downtown, responded to this reviewResponded April 17, 2014

Thank you for sharing your review on the hotel and restaurant. You're right - we should have more staff ready to go and handle guests on busy mornings. I have forwarded your comments to my Food and Beverage Manager for review. I hope you allow us the opportunity to host you again - I know we can do better!

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Reviewed April 10, 2014

The room was very clean and staff did a great job of ensuring all was well. Motel centrally located but there's no retail shopping in Downtown Richmond to speak of. The buses do not go out to the malls and it is cost prohibitive to take a cab. There are historical places close-by and those sites were interesting. The locals seemed quite friendly for a big city; however, there are the requisite number of homeless also but they do not seem to bother. Internet service at the motel was poor over two days.

  • Stayed: April 2014, traveled on business
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Thank TMK-AK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LWharton, Front Office Manager at Hilton Richmond Downtown, responded to this reviewResponded April 17, 2014

Thank you for your review on your recent stay with us. We are glad to see you enjoyed your time with us. Richmond is a great city with lots of historical sites. We look forward to sharing more with you the next time your travels bring you to Richmond.

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Reviewed April 1, 2014

Good clean room; had issue with water pressure on first day, and they took care of it right away. Front Desk personnel friendly, efficient, and accommodating. This is my go to hotel in Richmond--just wish they allowed pets.

Room Tip: lower floor, end rooms are quieter. have stayed on both second & third floor, and thought i was...
  • Stayed: March 2014, traveled on business
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1  Thank the7thmule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Richmond Downtown, responded to this reviewResponded April 11, 2014

Dear The7thmule;

We appreciate your visit to Richmond and stay with us at our Hilton Garden. Glad to hear your water pressure was addressed, and you met some of our great staff during your visit. Yes, while we certainly allow Service Animals, we do not allow pets at this time.

We hope to see you back soon, John Cario - GM

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Reviewed March 29, 2014

I am traveling to Richmond on a regular basis for work. I was staying at another hotel until they could not accommodate me one week and I checked into the Hilton Gardens. Everyone from the front door to the restaurant is SO VERY NICE. They honestly want to make your stay as comfortable as possible. The rooms are clean, spacious and comfortable. I have spent hours in the comfortable chair reading and watching television. The bed is adjustable and you can find your personal comfort level. When you come down stairs in the morning Ms. Sandra is there to warmly greet you with a smile and offer you a hearty (and affordable) breakfast. If not, free coffee is waiting for you on your way out the door. The management staff is alert and aware of all the activity in the hotel offering an additional layer of safety in addition to their extremely heavy room doors. This stay is as comfortable as if I were at home with full service.

Room Tip: Rooms away from the front are quieter but you can't go wrong with any room because they are so c...
  • Stayed: March 2014, traveled on business
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Thank Catherine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Richmond Downtown, responded to this reviewResponded March 30, 2014

Dear Catherine;

Thank you for your recent visit due to another hotel being full, we hate when that happens :) I will thank the team for providing a comfortable and safe environment for you, and we do hope to see you back again soon. Sincerely, John - GM.

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Additional Information about Hilton Richmond Downtown

Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Richmond
#4 Luxury Hotel in Richmond
#5 Business Hotel in Richmond
#5 Romantic Hotel in Richmond
#7 Family Hotel in Richmond
Price Range: $161 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Downtown 4*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 
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Also Known As:
Hilton Garden Inn Richmond Hotel Richmond

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