Overall the hotel is pleasant, not the worst, far from the best. The front desk experience kind of sums it up. The coffee maker was broken as was the phone, so I waited in line to report the issue. I placed my key on the desk so she could see my room and reported the issue. The lady replied "are you going to tell me your room number?" Why yes, it is here for your reference. Oh and since you have a coffee marker here, can I have a cup? "No. That's $2.50. You should call me from your room" (but the phone is broke) meanwhile every employee walks by and helps themselves. She never noted the broken items in the room ... I finally found a maintenence man and told him. Disappointed with Hilton.
- Official Description (provided by the hotel):
- Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more less
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- Also Known As:
- Hilton Garden Inn Richmond Hotel Richmond