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“Historic hotel in Richmond”

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Hilton Richmond Downtown
Ranked #7 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersBronze level
Stewartville, United States
1 review
“Historic hotel in Richmond”
Reviewed August 18, 2013

I really enjoy the Hilton Garden Inn hotels, typically--they are almost always a great value and good location. This is no exception. I've stayed at the Marriott across the street (literally) and prefer the Hilton Garden Inn. Lovely, historic building, great service and some really nice little "extras" (including a.m. coffee in the lobby!) make this my hotel of choice in downtown Richmond.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kendra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, August 21, 2013
Dear Kendra;

Thanks for your visit and kind words about our Historic property with our new HGI inside ! Glad to hear you enjoy your stays with us, as we know you and all travelers have many choices including our friends at the Marriott across the street. We look forward to your next visit ahead, we'll keep the coffee brewing, and some other exciting things ahead with our coffee !

Sincerely,

John Cario
General Manager
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  • Sleep Quality
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English first
Vienna, Virginia
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 18, 2013 via mobile

Booked this hotel because of its proximity to the convention center, which is literally across the street. From the moment we arrived, we felt very welcome. Staff was friendly and accommodating. We didn't arrive until 9:15 pm and were tired and hungry. Went to the bar for a sandwich. Linda, the bartender was great. We visited her several times during our stay. Our room was large and clean. The entire hotel was sparkling clean. The bed was very comfortable. And it's so close to everything including a ton of restaurants. I will never stay anywhere else if I visit Richmond again.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OwenCCapone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, August 21, 2013
Dear Owen;

Thanks for the recent visit and your great review. I have personally thanked Linda for her efforts. We look forward to your return visit to come see us, and more of Richmond.

Sincerely,

John Cario
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saltville, United States
1 review
Reviewed August 15, 2013

Lovely, older renovated building. The entire staff was friendly and offering to help from the moment you get out of your vehicle. Room was very clean and comfortable. I would stay here again and highly recommend to my family and friends.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, August 21, 2013
Dear Debbie;

Thanks for your "Excellent" review and we look forward to your return visit soon. John & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northfield, MN, United States
1 review
Reviewed August 14, 2013

This is a great place to stay and puts you very close to a lot of the major attractions. The staff was terrific and we really enjoyed dining at the hotel's restaurant. Wonderful food with friendly and courteous manager and wait staff. We'd recommend it to anyone.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Daniel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, August 21, 2013
Dear Daniel, We thank you for your recent visit and great feedback on your stay, as well your dining experience with us. We will share with the team, and look forward to your return visit.

John Cario - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois, USA
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 12, 2013

I've always found Hilton Garden Inns to be a great value, but everyone at the facility in downtown Richmond was actively willing to help us find things to do on our first visit to Richmond. The staff seemed particularly proud of its city and went out of the way to suggest things to do and places to eat, after asking us about our general preferences. The concierge, "Bowtie" Ben, is particularly noteworthy. Indeed, I'd rate him as the best concierge I've encountered in the recent past. We followed his suggestions for places to see, things to do, and restaurants...and each recommendation was a delight. I would not have expected to want to visit Richmond again, but the staff at this hotel deserves a big gold star from the local tourism office! BTW, the hotel was very nice, too.

Room Tip: Our only complaint was the pillows. The two choices were too soft and too hard...a medium firm pill...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank jeffbauer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, August 14, 2013
Dear Jeff;

Thanks so much for your recent visit and very positive review. I'll share this with the team, (Especially Ben) as we are proud of RVA and our city, and that is our goal to show off our city to our visitors, as well provide helpful information of what to do and see while visiting. Glad to hear you enjoyed your visit !

Hope to see you back soon.

John - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 6 Contributor
223 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed August 10, 2013

The worst guest service I've had at a major chain hotel in a long time. Neither room was ready at specified time and one room not until 6pm. Requested room type was not available even though confirmed as available with hotel staff early in the day. Maid service was not until 3pm. Valet service was unable to keep entry area from being clogged with cars. Room safe did not function.

Room Tip: Elevators are not central. If distance from elevator is important to you then specify when making r...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, August 12, 2013
Dear Tom;

Thanks for visiting recently for another busy weekend in Richmond. In addition to Richmond Jazz artists, weddings, and Redskin fans for training camp, we had a busy hotel. I was sorry to hear this impacted your visit, as we strive to accommodate all requests for early arrivals, and timely room cleaning services. I welcome your call or email reply from my personal message to you, and hope to restore your faith in our services. Thanks for your visit and feedback.

John Cario - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester, Virginia, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 7, 2013

We enjoyed this stay so much. The hotel is clean with many amenities. Location is close to everything in the downtown area. Beautiful decor and hotel dining. Probably the biggest plus about staying here is the way you are treated. The staff was gracious, well-informed and accommodating. If you want to know anything that is going on in Richmond or a quick history lesson speak to Benjamin, the Concierge. Incredible. It is affordable and the night's stay will be one you won't forget for a while. Cudos to the staff.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shoreboy56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, August 8, 2013
Dear Shoreboy;

Thanks for your recent visit and great review. We strive to deliver as you mentioned and provide a wonderful and gracious stay for our guests. I'm glad you met Benjamin and he was able to provide some history of Richmond to you. I just thanked him for his efforts, and we are certainly glad he's on our team !

Hope to see you back soon, enjoy the kayaking or canoeing - if that's a picture of you :) ** I just did a stint on the James at "flatwater" area, fun and relaxing.

Sincerely,

John - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Richmond Downtown

Property: Hilton Richmond Downtown
Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Richmond
#4 Luxury Hotel in Richmond
#5 Business Hotel in Richmond
#5 Romantic Hotel in Richmond
#7 Family Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Richmond Downtown 4*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 
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Also Known As:
Hilton Garden Inn Richmond Hotel Richmond

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