I am a diamond member at Hilton and this hotel was on average as compared to the chains other distinguished hotels. The rooms are very nice with good water pressure, which always makes my morning. The hotel shuttle and bellmen are the star of the show, making you feel like you are at home. Very special thanks to the following for your distinguished service and southern charm. If i come back to Richmond it would be to take one last drive with these fine gentlemen.
The downside of this hotel and why i only gave it 3 stars is due to a small fitness area and subpar restaurant service and food, although the free bar chips are some of the best I’ve had. I ate many times in the restaurant and maybe 1 out of 5 times my food order was cooked correctly or right items were brought out. A level of caring about what is being served is required to make good food. The bar staff was sometimes unfriendly when busy and at times charged me amounts different then what was on the menu. I was also told that i could not sit in the bar area if i ordered takeout food, and was forced to bring it up to the room. Sometimes you just don’t want to be in the room and the food and service sure did not make me want to order in the restaurant. The quality of breakfast in a hotel is never great so my expectations were met here, but 15 to 30 dollar meals for dinner did not.
When traveling over 100 days a year the small details such as quality food, a clean room, good water preasure, and friendly people really do count.
- Official Description (provided by the hotel):
- Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more less
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- Also Known As:
- Hilton Garden Inn Richmond Hotel Richmond