We stayed during a weekend in June 2012 during a very large convention. While it is never guaranteed, early check-in would have been a huge help for us during this trip, unfortunately our room was not available until the standard check-in time of 4pm.
The hotel is clean and the staff is very welcoming. With one exception, and I will discuss that later, every staff member had a smile on their face when talking with guests.
The bed in our room was not very comfortable. They have mattresses with dual-zone adjustable firmness; however, no matter how much we turned the knobs on our mattress, the one side was always extra soft and the other side was always extra firm. I felt like I was sleeping 6 inches higher than my wife was.
Now to address the title of my review and that one exception to the smiling staff members, this hotel currently charges $21 per night for valet. No other on-site parking is available. During the first two days of our stay, we had no problems with the valet. We turned the car over to them around 1pm on Thursday and left it them until we went to dinner later that evening. Despite being extremely busy, and every parking space within an eight-block radius being full, the valet retrieved our car very quickly. We turned it back over to their care after dinner and left it there until dinner the following evening (Friday).
We turned the car back over to them on Friday evening around 8:30pm. I am the type of person who checks his car over for damage every time I get in or out of it and I noticed no new damage when the valet drove away from the hotel this evening. The car was under the hotel valet's care until about 5:30pm on Saturday. Again, the valet was very quick about returning my car, but as he pulled up the two other valets standing next to me both said, "Uh oh," and ran over to my car. There were scratches and dirt all over the passenger side near the rear tire.
The valet who was driving the car, who is also the operations manager for Parking Management Services, Inc., tried to tell me that damage was there when I gave them my car the previous evening, but I know I would have noticed that damage when I got out of the car. As I stated earlier, it was so obvious that two valets noticed it as soon as the car pulled up in front of the hotel.
The police department and insurance company investigations are still ongoing, but I have not heard anything from either the hotel or the valet company. In fact, when I reported it to the folks at the front desk of the hotel, nobody seemed to care; nobody offered to report it to the on duty manager.
As of right now, I am out $63 for three days of valet parking plus my insurance deductible to get my car fixed. I hope that the hotel or the valet company will do the right thing and help me out with this.
- Official Description (provided by the hotel):
- Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more less
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- Also Known As:
- Hilton Garden Inn Richmond Hotel Richmond