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“Customer Service Extraordinary”

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Hilton Richmond Downtown
Ranked #8 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersBronze level
Malta, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Customer Service Extraordinary”
Reviewed June 3, 2012

We had a great first time visit - a quick overnight to visit our daughter. Thanks to Aubrey and Maria our visit turned into an upgraded room that was just unbelievable. From the valet, to the front desk to housekeeping, we were treated like royalty. Can't wait to visit again - see you in August!

Room Tip: Our corner suite was sunny, huge and fabulous
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  • Stayed May 2012, traveled with family
    • Value
    • Location
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Helpful?
3 Thank Patty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, June 4, 2012
Dear Patty H;

Thank you for your recent visit to Richmond and your stay with us at the Historic Miller & Rhoads Hilton Garden Inn. I was pleased to see you had an enjoyable visit, and both Aubrey and Maria went above and beyond to assist you. I will personally thank each of them. We look forward to your return August stay with us.

Sincerely,

John Cario
General Manager
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1,441 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (258)
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English first
Fairfax, Virginia
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 29, 2012

We've had 2 visits to the Hilton Garden Inn in the last 2 months. The staff are very courteous starting with the valet parking. The front desk staff are prompt, courteous and friendly. The rooms are generous with space and have high ceilings. If you are looking for a quiet room with little street noise, request an interior high floor room. The morning coffee at the cafe/right off the elevator was great! They have a shuttle service if you need a ride to a close by locale. They were courteous to give me a ride to the local Rite Aid to get some cough drops when I woke up with a sore throat. I will definitely go back and stay when I need a hotel for Richmond/VCU visits!

Room Tip: If you are looking for a quiet room with little street noise, request an interior high floor room...
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  • Stayed May 2012, traveled with family
    • Value
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Helpful?
2 Thank anginva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, June 4, 2012
Dear Anginva;

Thanks for your recent visit and wonderful review of our hotel. That's our goal; "Excellent service with our great staff" at a great Richmond location :). We'll certainly share your feedback with the team.

Sincerely,

John Cario
General Manager
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Lake Mary fl
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 28, 2012

Wow! What a great weekend we just had. I traveled to Richmond with three volleyball teams and the people at Hilton Garden Inn were amazing. Denise, Deanna, Derrick and Rey at the front desk - were so friendly and accommodating. They did so much to help. One of our players celebrated a birthday while we were there. Not only did they provide a cake, they added candles, matches and balloons. Every request was a met with a helpful and positive response. I've never written review before -but I've never had this kind experience with a hotel staff. I look forward to seeing them again next year!!!!!

  • Stayed May 2012, traveled with friends
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Helpful?
2 Thank VballTeammom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, June 4, 2012
Dear Vball Team Mom;

Thanks for taking the time to write a review after your recent weekend tournament visit. We are fortunate to be close to the Convention Center for many of the sporting events that come to town, and we do appreciate our Volleyball teams. I was glad to hear many of the team went above and beyond to assist with you and your teams, as well getting a birthday cake for a special occasion. We look forward to your next visit to Richmond.

Sincerely,

John Cario
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 26, 2012

If you are visiting Richmond, Virginia for business or pleasure I highly recommend this hotel. The Hilton Garden Inn Richmond is a place where the staff do not just say they thank you for your patronage, they show you each and every day all day that they are glad that you are staying with them.
From the moment I arrived I was welcomed and treated to high end spa quality hospitality. Everyone - and I do mean EVERYONE - was focused on giving me the most courteous and gracious service possible. The rooms are well sized, appointed and immaculate. I found the bed a dream and the quiet at night afforded me the most restful sleep I have had in a hotel. Requests for assistance and room service were promptly answered. If you do not drive they have an excellent shuttle service with the most courteous and professional drivers I have encountered in my travels. However, the area of the hotel's location is very walkable as well if you are able to do that. I have a physical disability and they were accommodating without being patronizing. I was ill during my visit and they did everything they could to make me comfortable.

You can pay much, much more a night for a stay in a hotel that gives you turn down service and a chocolate on your pillow. Or you can choose 5 star quality for less and stay at the Hilton Garden Inn Richmond. I truly believe that, in their quest to provide me the ultimate experience this staff just might have turned down that bed if I had asked, but why ask? Everything already was perfect the way it was. Who needs turn down service when you have a team totally focused on your health, well being and comfort.

The next time I am in Richmond I will be staying at the Hilton Garden Inn downtown.

  • Stayed May 2012, traveled on business
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Helpful?
1 Thank Sheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southold, New York
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 22, 2012

We used this hotel as a base for our recent family reunion as it was central to all the places around Richmond that we wanted to go to. There were approximately 25 of us staying at the hotel and I did not hear any complaints from any of our family. The staff was helpful and gracious and attended to any request we had. The room was huge and fit the roll away bed for my youngest child very well, so we did not feel crowded at all. The hotel was busy with a teen age engineering convention staying there, a visiting Georgia college baseball team and a wedding but despite all that, the room was quiet. The valet parking, which is a good deal with us using our cars in and out for one set price/day, was quick. The only sticker shock was the prices in the bar. We would stay again.

  • Stayed May 2012, traveled with family
    • Value
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Helpful?
1 Thank edesbonnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, June 4, 2012
Thank you for your recent visit for your reunion, and I was glad to see you and your family had an enjoyable stay. Yes, we certainly have our share of visiting sports teams, youth groups, and weddings, and that weekend was a busy one, I think a graduation in town too ! Like you, they seem to enjoy our hotel and services and convenient to all of Downtown Richmond's offerings.

We hope to see you on a return Richmond visit, maybe for some personal R&R.

Sincerely,

John Cario
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hayward, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 22, 2012

Frequently I think to myself that I should write a review, but this time I promised myself I would. This hotel's staff is incredibly welcoming and gracious. The bed was extremely comfortable, and the roasted half chicken dinner on the room service menu was the best I have ever had. The hotel was located in a very walk able neighborhood. I cannot say enough about this place, they truly personify the idea of being brilliant at the basics and offer tremendous value.

  • Stayed May 2012, traveled on business
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Helpful?
1 Thank Christy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, June 4, 2012
Dear Christy;

Thank you for your recent visit to Richmond and our hotel. I appreciate you taking the time to write a review regarding your positive experience. I was glad to see we took good care of you and we certainly hope to see you on a return visit to your "better than home" hotel.

Sincerely,

John Cario
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Martinsburg, WV
Level Contributor
105 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed May 20, 2012

No doubt, the freindliest and helpful staff of any hotel I've stayed at. Everyone I ran into, greeted me and made sure my stay was the best it could be. When I walked into my room, I was pleasantly suprised by the size of it. For a standard room, it was the biggest of any hotel I've been to. In addition, the location is great for the Richmond area. I know from now on, when I travel, I'm looking for a Hilton Garden Inn!!!

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank scottmpd28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, May 22, 2012
Dear Scott;

Glad to hear you had a friendly experience with us at the HGI - Richmond, that is one of our goals, and we have a great team to make it happen. We appreciate your visit and feedback, and hope to see you in the future on a return visit.

Sincerely,

John Cario
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Richmond Downtown

Property: Hilton Richmond Downtown
Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Richmond
#5 Business Hotel in Richmond
#5 Luxury Hotel in Richmond
#5 Romantic Hotel in Richmond
#7 Family Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Richmond Downtown 4*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 
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Also Known As:
Hilton Garden Inn Richmond Hotel Richmond

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