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“Great Choice if Staying Downtown”

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Hilton Richmond Downtown
Ranked #7 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersBronze level
Burlington, Canada
Level 5 Contributor
52 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Great Choice if Staying Downtown”
Reviewed April 21, 2012

I've stayed here many times while traveling on business.

Very professionally run establishment. Clean, bright, quiet, great location and good food.

Would definitely recommend this location to others and will stay there again if my travels take me to Richmond.

A suggestion for the hotel management....
- Some of the rooms are not suited for two beds. The result is no room to move your desk chair.
One King bed rather than two Queens would work better.

  • Stayed January 2012, traveled on business
    • Value
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Helpful?
Thank JourneyThruTheLens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, April 22, 2012
Dear Journey through the lens;

We sincerely appreciate your visit to Richmond, our hotel, and your feedback. Thank you for the kind feedback about our hotel and staff / service. Being the former historic Miller & Rhoads Department Store affords us many rooms that are various sizes. Being in a market with many sports events, and the need for Doubles (We have aprox. 40% rooms with double beds) makes it difficult to reduce these types of rooms, but we will certainly review your comments relative to more Kings for future room reconfiguration. As a suggestion, if a Hilton Honors guests we can update your profile and personalize your visits and ensure you have one of our larger oversized rooms.

Thanks again,

John Cario
General Manager
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English first
boston, ma
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 19, 2012

I've stayed here a few times and each time am pleasantly surprised by the level and quality of service from the employees. The beds are exceptionally comfortable (there's a dial where you can choose the firmness), the rooms are spacious and always clean. But it's the service that will keep me coming back. Without exception, the staff is friendly, helpful, and it seems like everyone will bend over backwards to help. I love coming here. Definitely my favorite place to stay in Richmond.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank spanish_gem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, April 22, 2012
Dear Southern Gem;

Thank you for your visits to Richmond and our Hotel - HGI - Richmond, Downtown. We sincerely appreciate your comments relative to our "Bend over backwards service", as the team certainly strives to do just that for all of our guests. It was great to hear you enjoy our Garden Sleep Systems beds as well, and our rooms. We look forward to your next visit and we'll keep bending !

Sincerely,

John Cario
General Manager
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callao
1 review
Reviewed April 16, 2012

My family had never had ocassion to stay Downtown Richmond before now and we called a number of hotels to find somthing that would meet our needs. From the call I placed for information until we left for home every aspect of our stay was great.
The staff was " happy " to assist in every way, from giving directions, recomending sites to see, to places to eat they seemed to care that our experience in Richmond was going to be a good one.
We will be back

  • Stayed April 2012, traveled with family
    • Value
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Helpful?
Thank JimMCallao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, April 19, 2012
Dear Jim;

Thank you for your recent visit to Richmond, the University of Richmond and your stay with us at the Hilton Garden Inn. I was glad to hear you enjoyed your stay and the team assisted in many ways as you mentioned. We are very fortunate to be in a City like Richmond that is home to several Universities; VCU, U of R, and VUU.

We look forward to your return visits.

Sincerely,

John Cario
General Manager
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Richmond, VA
2 reviews
Reviewed April 16, 2012

On Saturday, March 31, 2012, I had the fortune of receiving top notch quality service from the Food & Beverage Staff.

While attending a business conference, my team of independent business owners decided to have lunch at the American Grill. The Food & Beverage staff was very accomodating, professional and prompt as they served over 80 business owners from across the country.

The best part of my experience was seeing the Food & Beverage Director, Map - lend his hand to support his staff. This showed me that they were willing to workin unity, as a team, to ensure that everyone was served.

Not only did we receive great service but the food was delicious as well. What a great combination. I recommend every to host their business luncheons at the Hilton Garden Inn - Downtown Richmond.

Kudos!

  • Stayed March 2012, traveled on business
    • Value
    • Location
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Helpful?
Thank Rob Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, April 19, 2012
Dear Rob;

Thank you for your recent visit to our hotel and the American Grill Restaurant. I was glad to hear your group's dining event went well, and pleased to see Map and his team deliver great service for your event. We look forward to future events you may have, and appreciate this feedback.

Sincerely,

John Cario
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 10, 2012

I stayed there during Easter while visiting family. It was a nice quiet stay. The hotel was newly renovated and clean. The pool and spa were nice and just the right size. The rooms were clean and the beds were comfortable. I liked how the you could change the softness of the bed. The only thing that I didn't like was the breakfast was not free though it was fine because I liked the hotel and I went out to eat. I also left something of mine there, and they are nice and sending it to me now. Overall, great hotel! :)

  • Stayed April 2012
    • Value
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Helpful?
Thank Cupcake1231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, April 13, 2012
Dear cupcake;

Thank you for your recent stay and Tripadvisor review. I was glad to hear you enjoyed your visit, the pool, and surrounding area. While we do charge for breakfast it is the full, all you can eat, cooked to order style breakfast, and I am certain on your next visit you'll find it's value is well worth the price. I was glad to hear we found your left items and got them back to you.

We hope to see you in the near future.

Sincerely,

John Cario
General Manager
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Fairfax, Virginia
Level 4 Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 9, 2012

We stayed at this hotel for an athletic tournament. While we didn't really enjoy downtown Richmond, the hotel was a comfortable oasis, and very convenient to the convention center. Check in was slow. The staff did a great job with the various groups. It seemed to be a busy weekend for them.

Room Tip: You may wish to ask if there is a quiet side. We heard a few emergency vehicles during the night.
See more room tips
  • Stayed March 2012, traveled with family
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Helpful?
Thank Miz_Italy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, April 13, 2012
Dear Miz Italy;

Thank you for the recent review after your stay with us. We had a very busy March, and many athletic events as you mentioned; Richmond is fortunate to have CAA basketball, Jefferson Cup Soccer, Field Hockey to name a few. These groups certainly have their peak demand arrival and departure times and we strive to manage the flow as best possible. We appreciate your feedback, and look forward to your return visit.

Sincerely,

John Cario
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
194 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed April 7, 2012

Stayed for a conference and was so impressed with the excellent service. Special food requests were no problem. Friendly suggestions for local attractions and restaurants.

  • Stayed March 2012
    • Value
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    • Cleanliness
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Helpful?
Thank Jeppy405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripin1, General Manager at Hilton Richmond Downtown, responded to this review, April 13, 2012
Dear Jeepy !

Thanks for the visit and your kind comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Richmond Downtown

Property: Hilton Richmond Downtown
Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Richmond
#4 Luxury Hotel in Richmond
#5 Business Hotel in Richmond
#5 Romantic Hotel in Richmond
#7 Family Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Richmond Downtown 4*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 
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Also Known As:
Hilton Garden Inn Richmond Hotel Richmond

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