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“Clean hotel. Staff was great. 1 issue is we only had 2 bath...”

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Wingate by Wyndham Richmond Short Pump
Ranked #19 of 81 Hotels in Richmond
Certificate of Excellence
Glen Allen
1 review
“Clean hotel. Staff was great. 1 issue is we only had 2 bath...”
Reviewed May 12, 2014

Clean hotel. Staff was great. 1 issue is we only had 2 bath towels in room. Asked for more but none were clean and was told they would deliver more to room. We left hotel for dinner and on our return we asked again when we returned(midnight). Still no towels. Had to go to front desk again following morning and finally got them right before checkout.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Maudine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danyel M, General Manager at Wingate by Wyndham Richmond Short Pump, responded to this review, June 30, 2014
Thank you for taking the time to share your experience here at Wingate by Wyndham Short Pump. We're excited to hear of your impression of the cleanliness of our facility and staff friendliness. We truly appreciate the feedback regarding follow up on guest requests with our Front Desk Team. We look forward to your return on your next trip to Richmond, VA in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,214 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Glen Allen
1 review
Reviewed May 11, 2014

I was looking for an affordable getaway for a business trip during my mid week. Most hotels in the area were priced much higher and offered similar quality. I must say this hotel was an excellent place to stay for the money. It provided nice rooms and amenities. Perfect location next to shopping, fitness centers, and restaurants.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danyel M, General Manager at Wingate by Wyndham Richmond Short Pump, responded to this review, June 30, 2014
Thank you for sharing your recent experience here at Wingate by Wyndham Short Pump! We're delighted to hear of your overall satisfaction with our service, amenities, accommodations, and convenience of our location. Thanks for choosing to stay with us while attending your business trip. It's great to hear we met your expectations and was able to offer a good price. Our goal is to provide a "High Value for a Low Cost". We truly appreciate the positive feedback. We're looking forward to seeing you again on your next trip to Richmond, VA.
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Prince George, Virginia
Level Contributor
189 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed May 9, 2014

Comfortable clean room. They allowed me to check in 1-2 hours early which was nice, as I had an event to attend. Pleasant night sleep. Nice location. Downside: horrible breakfast (eggs/waffles), but it was free. Stick with the coffee/boxed cereal.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nikzleez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danyel M, General Manager at Wingate by Wyndham Richmond Short Pump, responded to this review, June 30, 2014
Thank you for taking the time to share your experience here at Wingate by Wyndham Short Pump. We're delighted to hear of your impression of our facility. We truly appreciate you sharing your concerns regarding breakfast and have shared it with our team. We look forward to your return on your next trip to Richmond, VA in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartford, Connecticut
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 9, 2014

The internet connection was unsatisfactory. I was only able to get a speed of 2MPS. Most hotels have a speed of 5MPS, which I consider a bare minimum.

Stayed May 2014, traveled on business
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danyel M, General Manager at Wingate by Wyndham Richmond Short Pump, responded to this review, June 30, 2014
Thank you for taking the time to share your recent experience here at Wingate by Wyndham Short Pump. We truly appreciate you bringing your concerns to our attention. Feedback such as this allows us to improve. The Voice of the Customer is key to meeting and exceeding expectations. We look forward to your return on your next visit to Richmond, VA in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 8, 2014

I stayed here for a business trip for two weeks. The first week was ok. The second week the room I had had a broken lock like it had been kicked in. The bed was alright. The worst sin however was they billed my personal card that was submitted rather than the credit card my employer provided. Then without telling me weeks after I submitted the expense they back billed and corrected their mistake which jumbled up the expense reports on my end. I would be very hesitant to use this hotel again even if I was paying on my own just because of this experience. Also it's right next to a Chevy/Buick dealership that never turns it's lights off and the blinds can't be closed all the way because they are faux.

Room Tip: If you're using this hotel for work use your own credit card and expense the trip. Don't go...
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natalie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danyel M, General Manager at Wingate by Wyndham Richmond Short Pump, responded to this review, June 30, 2014
Thank you for taking the time to share your recent experience here at Wingate by Wyndham Short Pump. We truly appreciate you bringing your concerns to our attention. Feedback such as this allows us to improve. The Voice of the Customer is key to meeting and exceeding expectations. We look forward to your return on your next visit to Richmond, VA in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Richmond Short Pump

Property: Wingate by Wyndham Richmond Short Pump
Address: 13991 N Gayton Rd, Richmond, VA 23233-7079
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Richmond
#17 Family Hotel in Richmond
#17 Romantic Hotel in Richmond
#22 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Wingate by Wyndham Richmond Short Pump 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Wingate By Wyndham- Richmond/ Short Pump Hotel Richmond

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