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Wingate by Wyndham Richmond Short Pump
Ranked #21 of 81 Hotels in Richmond
Certificate of Excellence
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1,216 reviews from our community

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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Indiana, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 2, 2014

I have tried three times to resolve a charge for two rooms reserved for this hotel that were cancelled. The hotel claims I should not have been charged as I cancelled them well in advance of my stay, but for two months the charge is on my bill. I have called the hotel directly, and they claim that someone will get back to me, but no one has ever returned my call. Currently, the "story" is that no one can resolve this until the manager Danielle returns on January 6. This is January 2. Really? No one is available to handle this? I find this unacceptable. So for the third time, I have left a complaint with the hotel and hope someone calls me back. In the meantime, I continue to be charged interest for a charge that should not be there. I cancelled the trip due to hazardous travel predicted over the Thanksgiving Holiday. I called the general number for customer complaints given to me by the hotel front desk - and they will file a claim but tell me the hotel is independently owned and has to resolve this charge internally. Watch if you cancel at this hotel; could be tricky to get your money back.

Stayed November 2013, traveled with family
1 Thank Lisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 26, 2013

This was our first time staying at Wingate and we had a great time. The bed was comfortable and the pool and jacuzzi were great. The Short Pump mall was minutes away and there is a lot of restaurants nearby.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

1 Thank Erwin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Richmond Short Pump

Property: Wingate by Wyndham Richmond Short Pump
Address: 13991 N Gayton Rd, Richmond, VA 23233-7079
Phone Number:
Location: United States > Virginia > Richmond
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Richmond
#17 Romantic Hotel in Richmond
#17 Family Hotel in Richmond
#22 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Wingate by Wyndham Richmond Short Pump 2.5*
Number of rooms: 1
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Also Known As:
Wingate By Wyndham- Richmond/ Short Pump Hotel Richmond

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