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“Great customer service!”

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Wingate by Wyndham Richmond Short Pump
Ranked #20 of 82 Hotels in Richmond
Certificate of Excellence
Reviewed December 6, 2012

This appeared to be a new property - very clean, large rooms, nicely appointed. The location was good - close to Short Pump mall, lots of other shopping in the area, easy to avoid the traffic lights by coming in off of 288. The best part was the customer service, particularly Jaggi Khandelwal - from the call to reserve a room to the welcome when I arrived, Jaggi was friendly, engaging, and service-oriented - I would return to this hotel just based on that alone. The only drawback was the pillows - would suggest management try to sleep with one and I'm guessing they would be replaced! They were very firm and very puffy - not a great combination - there was no way to avoid a stiff neck. Would suggest you bring your own. Otherwise, I highly recommend. Bed was very comfortable.

Room Tip: Ask for a room overlooking the fountain rather than the car lot - just a better view.
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  • Stayed: December 2012, traveled on business
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Thank KateRoanoke_VA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,060 - 1,066 of 1,281 reviews

Reviewed December 6, 2012

We stayed here last year (October, 2011). We can see where some things need a supervisor to come in rooms and inspect them compared to how the rooms were a year ago. Our alarm clock had broken buttons on it that made it impossible to set but at least I was able to get it plugged back in and have the time on it. We had to go to the desk to get additional towels. The housekeeper that did our room didn't leave enough and also the coffee service in the room wasn't replenished as it should have been. The breakfast was pretty good.

  • Stayed: November 2012, traveled with family
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Review collected in partnership with Wingate by Wyndham
Thank Martha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2012

I had a quick day trip, and the room I had for the day provided such a relaxing atmosphere. The hotel was very clean and inviting. The beds were very soft and cozy, and I was able to rejuvenate before continuing the rest of my trip.

  • Stayed: November 2012, traveled on business
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Thank MsJanieMae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2012

  • Stayed: November 2012, traveled with family
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Review collected in partnership with Wingate by Wyndham
2  Thank Diana N
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 27, 2012

  • Stayed: November 2012, traveled with family
    • Value
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Review collected in partnership with Wingate by Wyndham
Thank noraz422
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 24, 2012

  • Stayed: November 2012, traveled with family
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    • Cleanliness
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Review collected in partnership with Wingate by Wyndham
Thank Vicki J
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A Wyndham traveler
WAYNESBORO
1
Reviewed November 20, 2012

  • Stayed: November 2012, traveled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with Wingate by Wyndham
Thank A Wyndham traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Wingate by Wyndham Richmond Short Pump

Address: 13991 N Gayton Rd, Richmond, VA 23233
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Richmond
#17 Romantic Hotel in Richmond
#17 Family Hotel in Richmond
#22 Business Hotel in Richmond
Price Range: $107 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Wingate by Wyndham Richmond Short Pump 2.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Wingate By Wyndham- Richmond/ Short Pump Hotel Richmond

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