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“Anniversary trip”

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Wingate by Wyndham Richmond Short Pump
Ranked #17 of 81 Hotels in Richmond
GLOUCESTER
1 review
“Anniversary trip”
Reviewed October 11, 2012

We wanted a hotel that was close to the Texas de Brazil in Short Pump. When we found out that this hotel offers a shuttle, that was the clincher.

The only bad side of this hotel is there is no bar. We had to leave the hotel for drinks.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Donna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,198 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • German first
  • Italian first
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English first
APEX
1 review
Reviewed October 11, 2012

The hotel is Excellent! The service was excellent and the room was very attractive and my wife and I have a very relaxing stay.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank FREDERICK S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LANEXA
1 review
Reviewed October 6, 2012

Good stay overall. We were given a room at check-in which obviously had not been cleaned . The desk clerk was very gracious and promptly gave us another room. Breakfast is advertised to be served until 10 am on Saturdays but when we arrived at 9:45 a number of items were out and had not been replaced. I waited about 5 minutes for them to bring bread out (selection tray was totally empty). When I asked the server if she could bring some bread out, she said to me rather rudely, "I`^m done"! She did eventually bring some bread to my wife and I, but placed no selections of bread out for the other diners. I have come to expect better service from the Wyndham. I hope this is`not going to become a trend. If breakfast is advertised to be served until 10 am, clean-up should not begin until after that time.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Ronald W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeinsRyan, Director of Sales at Wingate by Wyndham Richmond Short Pump, responded to this review, October 22, 2012
Hi Ronald,

I am extremely appreciative of your feedback! It truly helps us improve upon our services. I'm sorry that our breakfast attendant was not accommodating as we do strive to provide exceptional service. It is our motto to have people "Check-in as guests and leave as friends." We're trying to ingrain that in all of our staff. If this is an area we need work on, thank you for mentioning it.

We appreciate your stay and will continue to improve!

Regards,
Ryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BROOKLINE, NH
Level Contributor
3 reviews
Reviewed October 3, 2012

Clean hotel, great location in Short Pump area of Richmond. Fair price as it includes hot breakfast. Late checkout was available, which was great as our flight was in the late afternoon. Comfort of pillows/bed was decent but could be improved a bit.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank GottaLoveChowder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Richmond Short Pump

Property: Wingate by Wyndham Richmond Short Pump
Address: 13991 N Gayton Rd, Richmond, VA 23233-7079
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Richmond
#17 Family Hotel in Richmond
#17 Romantic Hotel in Richmond
#22 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Wingate by Wyndham Richmond Short Pump 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Wingate By Wyndham- Richmond/ Short Pump Hotel Richmond

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