The staff tried very hard to accommodate. BUT without a Manager on duty this hotel was understaffed. Rooms were not cleaned beds not made, clean towels were put in the bathroom toliet paper was not filled. I had charges on a card that I did not use, from a reservation that was canceled. NO MANAGER to help correct the problem. An Emergency occurred while we were at the hotel, the poor girl at the desk had to take care of it alone. Had to CALL the Manager that was suppose to be on duty, but was not at the hotel. We (a couple other hotel guests and I) assisted this poor girl because she had no help. Laundry facility was broken and we were there for a baseball tourney. Luckily the hotel was kind enough to help us wash uniforms. The hotel was clean enough and the staff member that was on duty while we stayed were very helpful, but they can use additional help when you have a large number of guests at one time.
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- Also Known As:
- Wingate By Wyndham- Richmond/ Short Pump Hotel Richmond