The Berkley Hotel is something Richmond should not be proud of and being from Richmond I do not and will not ever recommend this place! My boyfriend and I reserved a room for our New Years (2008-2009) celebrations and couldn't wait to stay there after looking at the pictures on the site and reading previous customer reviews. The pictures we saw on the website do not represent the rooms. The rooms are small and stuffy (way to much furniture for a hotel room) and a flat screen television and new linens is not the definition of “REMODEL”. If you are looking for peace and quiet…good luck! The doors are so thin you can hear everything and I mean EVERYTHING! But that’s nothing compared to what happened to us when we returned back to our room after celebrating our New Years Eve events. We came back to the room and when we put the key (yes a key, not a key card) in the lock, the key broke off in the lock. When I went to the front desk to let them know the key had broke off in the lock the staff member pointed the blame on me and then handed me a pair pliers and a letter opener to break into my room, yes you read that correctly. As I was walking away (fuming mad) they yelled for me to come back to the front for another key and rudely stated this was the last one they had and not to break it in the lock. Then they stated that if we could not get in the room they would put us some where else because maintenance would not come till the next day. I have a medical condition that requires medication and my medication was locked in our room. We got the broken part of the key out of the lock of our door but nothing was working to get the door open. As we still tried to break into our room at 230am our frustrations got the best of us and once again we approached the front desk with their next horrible solution of sending up a security guard that had no idea of what was going on and was not helpful at all. He was willing to let us climb up a fire escape that didn’t exist to get into our room. He told us he was going downstairs to get some mystery key and never came back. Someone from the front desk finally came up with the same keys the security guard had but had the idea that if we pulled the door towards us it would open. Not even close. They got back on the elevator and we sat there once again trying to break into our room. Finally someone from the front desk came up to tell us that maintenance would be there in 20 minutes and that we should wait and not mess with the door any more because we could damage it. Finally at 330am maintenance showed up and unlocked the door in less then 30 seconds. Maintenance should have been there at 2am when the key broke off in the locks!!! When it was time to check out that morning there was no comp, no discount and an apologize that fell on deaf ears. You would think that would be the end of the horrible experience but no. When leaving it seemed more important for the door man to keep his conversation going then to open the door and say, ”Thank you for staying!” I would recommend a Motel 6 before I would recommend this place!
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- Also Known As:
- Berkeley Hotel Richmond