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“Location and overall stay”

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Omni Richmond Hotel
Ranked #12 of 82 Hotels in Richmond
Certificate of Excellence
Reviewed June 28, 2014

Easy access to downtown and driving easy to Fan district and Monument Ave., Hollywood cemetery, etc. The hotel staff and greeting very nice and accommodating. Clean and organized. Loud near elevators and ice maker in hall. Neighbors slammed doors and very loud. There could be improvement in checkout with car pickup for luggage.The checkout with cars picking up luggage, etc. was a bit crowded and did not seem orderly. This could maybe be organized better or checkout different location to pick up passengers and luggage.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Omni Hotels & Resorts
1  Thank Judeblu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,244 - 1,250 of 1,976 reviews

Reviewed June 28, 2014

The hotels location is perfect for downtown. Good food and coffee options, nice, clean, modern room. Here's where they go horribly wrong. Valet is the only parking option on the property, which I wouldn't mind if it were properly run. It took an hour, a full hour, to get my car. Yes, they were busy for 10AM on a Saturday. I asked half an hour into my wait (standing right at the front door with luggage) and was told it was on its way. Clearly not the case. They were barely apologetic for the wait and ruined what had been a good experience. If you've got to stay here drop your luggage off and park across the street in the public garage.

  • Stayed: June 2014, traveled on business
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Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond Hotel, responded to this reviewResponded July 15, 2014

Please accept our apologies for your experience with valet. We sincerely appreciate you bringing your concerns to our attention. Please know that we will follow up with valet team to make sure we are staffing accordingly and provide the expedient service that our guests expect and deserve. Thank you for your feedback and we hope for a future opportunity to welcome you back for a better experience.

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Reviewed June 27, 2014 via mobile

The first night the water in the bathroom would not shut off. The next morning the housekeeping help were in the hall way complaining about cleaning the rooms.When we returned back to the room at 5pm the room was not cleaned. The bathtub was not cleaned. The sheets on the bed were not soft. This hotel did not impress when it came to care the extra touch was not there. The lobby was beautiful but too bad the room was not.The price and quality does not match.

  • Stayed: June 2014
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1  Thank Juaquar1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond Hotel, responded to this reviewResponded July 15, 2014

We genuinely appreciate your feedback and regret to read about your experience with our housekeepers. All of your comments will be shared with our Executive Housekeeper so that they are properly addressed. We do appreciate your compliments of our lobby and we hope that the future will give us a second opportunity to gain your confidence in our hotel.

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Reviewed June 27, 2014

I was well satisfied with my 5 day stay at the Omni in central Richmond Virginia. It is friendly, central, clean, first class service and has excellent facilities. I was comfortable, secure and waited on well. Give this hotel a try as it offers all you need.

  • Stayed: June 2014, traveled solo
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Review collected in partnership with Omni Hotels & Resorts
Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2014

room not ready even after calling ahead and checking in the night before online, drove 7 hours and was assured my room would be ready on arrival but it was not; expensive self park parking and valet parking

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with Omni Hotels & Resorts
3  Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond Hotel, responded to this reviewResponded June 27, 2014

Please accept our apologies that your room was not ready upon check in. We do our best to honor early arrival requests and regret that we were unable to do so in your case. We will follow up with our associates to make sure they understanding the importance of fulfilling special requests once they are confirmed. If you return to Richmond we hope that you will give us a second opportunity to provide you with the great stay you deserve.

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Reviewed June 23, 2014

It's been a few years since I visited Richmond, and the Omni was always my hotel of choice. It didn't disappoint. The hotel is very clean and beautifully appointed. The staff is exceptionally nice and helpful. Our room was spacious, bright, exceptionally clean and the bed exceptionally comfortable. The location is excellent. The only negative that keeps me from rating it excellent is we were never told upon check in that parking was an extra $21 for overnight parking in the garage. The hotel did not validate so we found out at checkout about the parking charge. Other than that, this hotel is an excellent place to stay and it remains my hotel of choice when in Richmond.

  • Stayed: June 2014, traveled as a couple
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1  Thank Karin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond Hotel, responded to this reviewResponded June 24, 2014

We are thrilled that you weren't disappointed with your recent stay at the Omni Richmond. Please accept our apologies that the parking charges weren't better communicated at check in. We will follow up with our valet and our front desk to make sure they are clearly explaining this to our guests. Thank you for making us your hotel of choice in Richmond and we look forward to welcoming you back!

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Reviewed June 23, 2014

very disappointed! Last minute stay and the commonwealth was booked so I stayed here. Never again. It's a red roof inn at Ritz prices. It's very noisy, dark and dated. The sheets are mediocre and the pillows are stiff. .stay at the commonwealth

  • Stayed: June 2014, traveled with family
    • Value
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Review collected in partnership with Omni Hotels & Resorts
1  Thank B21XIjudyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond Hotel, responded to this reviewResponded June 24, 2014

We regret to read that you were not more pleased with your stay. We would welcome more detailed feedback on how we can improve and hope that the future will give us a second chance to provide you with a great stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Richmond Hotel

Address: 100 S 12th St, Richmond, VA 23219-4012
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Richmond
#6 Family Hotel in Richmond
#7 Luxury Hotel in Richmond
#8 Romantic Hotel in Richmond
Price Range: $158 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Richmond Hotel 4*
Number of rooms: 361
Official Description (provided by the hotel):
Ideally located in the heart of everything that makes Richmond the truly special destination city that it is, Omni Richmond Hotel invites you to experience refined Southern hospitality in an elegant contemporary yet refined and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy the timeless architecture and gas lamp-lined brick streets beckoning from a time gone by. Alive with the vibrant sounds, sights and flavors of the many first-class dining and entertainment venues, the Slip offers guests the true taste of Richmond. The nation's most storied and treasured historical sites and attractions are also just mere minutes away, leaving a remarkable and unforgettable impression on all who visit those cherished sites. ... more   less 
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Also Known As:
Omni Richmond Hotel Richmond
Omni Hotel Richmond
Richmond Omni Hotel

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