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“Exceptional service and beautiful hotel”

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Omni Richmond Hotel
Ranked #12 of 81 Hotels in Richmond
Certificate of Excellence
Portadown
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Exceptional service and beautiful hotel”
Reviewed January 11, 2013

My husband and I stayed here for one night on our honeymoon and we had a wonderful stay! We were firstly helped with our car by Tracey and the manager on duty who helped change our tyre! Also, there was a shuttle bus service free of charge to anywhere within a 5 mile radius! The hotel itself was beautiful and decorated lovely for Christmas. The rooms were spacious, quiet and very comfortable and location was ideal to see the attractions in Richmond! Thanks again to all the staff.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leni13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond Hotel, responded to this review, January 28, 2013
Thank you for your gracious review of the Omni Richmond Hotel. We are glad that Tracey and our associates could help to make your honeymoon night a memorable one. It would be our pleasure to have you back again soon!
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1,898 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (196)
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English first
Owings Mills, MD
Level 6 Contributor
182 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed January 5, 2013

Just returned from an overnight trip to see Chihuly Exhibit. The hotel location was perfect for getting our fix of sightseeing and restaurant going. Price through AAA or AARP was quite reasonable ($105+ taxes). Decided to pay for in/out valet parking at $20 for the night. Hotel had nicely decorated room with a view of downtown Richmond from the 14th floor. I would say that the room would have been quiet, but unfortunately the floor was filled with a partying crowd right next door. So we were awakened several times by screaming, cursing and banging on the door. It got so bad that we had to had to call security several times till they finally tossed the offenders out of the hotel. The bed was comfortable, but I lowered my sleep rating because of the noise from next door. Without it I would have given the room a 5 star for sleep quality. Breakfast was pricey but certainly the buffet with omelets and eggs prepared for you had enough variety and quality of food was very good. The staff whether it was the valet or front desk were friendly and helpful. We used the hotel shuttle to get to the art exhibit and John our driver was professional and friendly. It made getting to the museum much easier.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BronxG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond Hotel, responded to this review, January 10, 2013
Thank you for your complimentary review of the Omni Richmond Hotel. We were dismayed to read that your neighbors disrupted your sleep but are glad that security was able to take care of the issue. We do appreciate your compliments of John and are glad he made your visit to Chihuly more enjoyable. If you return to Richmond we hope you will once again allow us to provide you with accommodations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parker, Colorado
Level 5 Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 4, 2013

Stayed here for a conference I participated in, the conference coordination was very helpful although they did charge quite a fee to 'handle' one small package I had delivered. Starbucks in lobby that connects to a large business center with banks, restaurants and offices. Facilities were average for an Omni property but definitely not their best. Still a quality hotel you will be comfortable in.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bizorpleasure42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond Hotel, responded to this review, January 10, 2013
Thank you for sharing your feedback. We hope for a future opportunity to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond
1 review
Reviewed January 3, 2013

Nice, clean, great staff and beautifully decorated for the holidays. There was a door lock problem after midnight but they handled it well and kept everyone informed, even offering free late checkout!!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank MARCO M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond Hotel, responded to this review, January 10, 2013
Thank you for recommending the Omni Richmond on TripAdvisor. We are glad you had a great stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 4 Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 26, 2012

Have stayed here several times - mostly over the holidays visiting family in Richmond. I have always like this place, and while the staff is very friendly, the hotel seemed a bit threadbare this time and obviously needs some updating. I've stayed at other Omni hotels too, and I think this one has slipped a bit below their standards. That said, for less than a hundred bucks, it is an excellent value in Richmond.

Room Tip: Request a high floor as the views are excellent.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond Hotel, responded to this review, January 10, 2013
We appreciate your comments and will share them with our management team. We are grateful for the opportunity to understand where we could benefit from improvements. Thank you for also sharing your kind words regarding our associates and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, Virginia
Level 6 Contributor
433 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed December 16, 2012

My teenage son and I stayed here as part of a Richmond getaway weekend. The very best reason to stay here is the location, which cannot be beat! The second best reason is the staff. The staff of this hotel are lovely and the lobby and common areas are certainly up to what one would expect in a 4 star hotel. However, the rooms are very tired and the walls are paper thin. We found that we could hear everything that happend in the rooms around us. In one room someone had a terrible cold and their coughing sounded like they were in the next bed. A tantruming child in another room could be heard early in the morning. Partying in another room had us worried at one point that we'd never get any sleep. In addition, one of the taps in the bathroom was malfunctioning and difficult to turn off. The bedspreads are polyester which does not comfortably breathe at night. The mattresses feel tired and the pillows were very thin and worn. It's time to redo this hotel and bring it up to its peers in the 4 star category.

Room Tip: Make sure no one is staying in any rooms near you
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wombat1223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond Hotel, responded to this review, January 10, 2013
We appreciate your constructive feedback and apologize that you experienced disturbances from your neighbors. We are in the process of identifying ways we can improve our guests' experiences in 2013 and your comments provide us with valuable insight. We hope for a future opportunity to welcome you back for a great stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville
Level 6 Contributor
267 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed December 11, 2012

I stayed here for a night last week and had a great overall experience.

The upsides are:
- it's a very nice 4 star hotel
- it's clean - i have bad allergies and sometimes older hotels are a problem, but I was fine here
- it's possible to find good deals on the Omni - it cost me less than $100 a night.
- free coffeemakers in the room, plus starbucks in the hotel downstairs
- GREAT location in the Shockoe Slip, with tons of restaurants and bars located just steps away in every direction, and you feel safe walking around, even late at night, in this part of the city

downsides:
- it's not brand new, and if you look for signs of it being an older hotel, you can certainly find them
- it costs $20 to park overnight, and the hotel is not very helpful if you're looking for alternatives - as it turns out, you can park on the street, if you're comfortable with that, as long as you move your car by 7 or 8 am the next morning.

Overall I had a great experience and would gladly stay there again, especially for anything in the $100 a night range.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yankeebaseball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Richmond Hotel, responded to this review, January 10, 2013
We are glad you had a great stay at the Omni Richmond. Thank you for sharing your complimentary comments about our hotel and our location and we look forward to a future opportunity to serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Richmond Hotel

Property: Omni Richmond Hotel
Address: 100 S 12th St, Richmond, VA 23219-4012
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Richmond
#6 Family Hotel in Richmond
#7 Luxury Hotel in Richmond
#8 Romantic Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Richmond Hotel 4*
Number of rooms: 361
Official Description (provided by the hotel):
Ideally located in the heart of everything that makes Richmond the truly special destination city that it is, Omni Richmond Hotel invites you to experience refined Southern hospitality in an elegant contemporary yet refined and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy the timeless architecture and gas lamp-lined brick streets beckoning from a time gone by. Alive with the vibrant sounds, sights and flavors of the many first-class dining and entertainment venues, the Slip offers guests the true taste of Richmond. The nation's most storied and treasured historical sites and attractions are also just mere minutes away, leaving a remarkable and unforgettable impression on all who visit those cherished sites. ... more   less 
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Also Known As:
Omni Richmond Hotel Richmond
Omni Hotel Richmond
Richmond Omni Hotel

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