I dislike writing negative reviews, but sometimes it has to been done! My recent 1 night stay at this hotel was awful for several reasons:
1- Booked and paid for a club level room on the hotel’s website (not priceline.com or another third party website), only to discover when I got to my room that on Sunday (the day I checked in) there is no evening hors d’oeuvre and no breakfast offered on Monday morning. I think the hotel should post the club level schedule online in the reservation process so people are not blindsided as I was. I don’t know why anyone would book a club level room knowing they will not receive any of these amenities.
2- The pool was closed for renovation, which I was only informed of at check-in when I asked what the hours were for the pool. I certainly would have booked at another hotel if I knew the pool was closed. I do not understand why this information was not disclosed on the hotel’s website when I made the reservation.
3- Room 1919 had a horrible smell of mold. The smell was over powering the entire night. There is no way the cleaning staff could not be aware of the smell as it is so over powering, so I do not understand why the hotel would place any guest in room 1919.
4- The heating in room 1919 was not that great. After several adjustments I finally cranked it up to 85 to get the room warm and then set the thermostat to 70.
5- Towel bar in the shower is broken; half comes of the wall if you lean on it at all.
6- Room service menu in room 1919 is missing the dinner page and several of the other pages are disheveled.
7- Some things about the room seemed untidy/in need of maintenance. Aside for the above issues, the bathroom door was chipping on the bottom and some of the furniture seemed worn.
8- WiFi is free if you join their rewards program, something which would have been useful to know when we called the front desk to ask what the charge was for WiFi.
Some things I liked about the hotel were:
1- The parking valet was courteous and told us about the neighborhood sites and eats.
2- Breakfast Buffet was good.
3- Location of the hotel was good.
4- Starbucks in the lobby is a plus.
5- Bed was comfortable.
6- The morning front desk staff at check out was very responsive when I told her some of my issues with the stay. She seemed sincere and asked us to eat breakfast at the hotel’s buffet for free and comped a beer my husband had from the mini bar.
My husband and I were there to celebrate our wedding anniversary, and unfortunately did not have the relaxing stay we anticipated. If the room had not smelled of mold, the pool had been open, and the club level benefits been offered, I think we would have enjoyed our stay.
I would not recommend this hotel for business or leisure travel in Richmond.
- Official Description (provided by the hotel):
- Ideally located in the heart of everything that makes Richmond the truly special destination city that it is, Omni Richmond Hotel invites you to experience refined Southern hospitality in an elegant contemporary yet refined and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy the timeless architecture and gas lamp-lined brick streets beckoning from a time gone by. Alive with the vibrant sounds, sights and flavors of the many first-class dining and entertainment venues, the Slip offers guests the true taste of Richmond. The nation's most storied and treasured historical sites and attractions are also just mere minutes away, leaving a remarkable and unforgettable impression on all who visit those cherished sites. ... more less
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- Also Known As:
- Omni Richmond Hotel Richmond
- Omni Hotel Richmond
- Richmond Omni Hotel