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“Wonderful experience!”

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The Westin Richmond
Ranked #3 of 81 Hotels in Richmond
Certificate of Excellence
Syracuse, New York
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Wonderful experience!”
Reviewed July 22, 2014

We traveled through Richmond, VA on Saturday on our way to Topsail Beach, NC for vacation. We were delivering our daughter and son-in-law's puppy to them, as they had just been moved by the Marines to the nearby air station in NC. We had never traveled with a pet so I was concerned about staying in a pet-friendly hotel. but the Westin was outstanding in every way. We had a terrific AAA rate and no extra pet fee, which seems to be unusual. The staff assured me that the dog was welcomed and arranged to have a "heavenly dog bed and dog bowls" be placed in our room prior to arrival. The hotel is beautiful, four stars, and our uneasiness with bringing the dog quickly diminished. At check-in, they gave me a number of suggestions on where in the area we could bring the dog with us to dine on a patio - and that worked out great too. I can't thank the staff at this hotel enough for the wonderful service extended to us, from the initial phone inquiry I made through the easy checkout. I will stay here again without the pup when traveling through Richmond!

  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank MJWF2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinRichmond, General Manager at The Westin Richmond, responded to this review, July 24, 2014
Dear MJWF2014, thank you for staying with us on your trip down South. I am very grateful for your positive review and am glad that we made your travel easy...this is our goal. We are pleased to hear that you and your canine companion had a great experience and we will look forward to seeing you on your next trip. Be well, Feliks Schwartz - General Manager
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722 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (128)
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English first
Philadelphia, PA
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 20, 2014

Clean, renovated rooms and a convenient lounge make for a great stay. In addition, service was fabulous and the location convenient. Would definitely come back and/or recommend to others! Great work Starwood!!!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spoons23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinRichmond, General Manager at The Westin Richmond, responded to this review, July 22, 2014
Dear Spoons23, thank you for your recent stay and the great 5-star review. I am pleased to hear that you enjoyed your experience as well as our convenient location. We certainly would love to be your home away from home any time! We look forward to seeing you again soon. Regards, Feliks Schwartz - General Manager
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North Brunswick, New Jersey
2 reviews
Reviewed July 19, 2014

My wife and I traveled to Richmond for a tasting for my son's upcoming wedding in the area. I chose the Westin because it was centrally located and convenient to our needs. From the moment the bellman greeted us and "welcomed us home", the stress of our seven hour ride disappeared. Checking in was quick and efficient, and the room bright, clean, and inviting. The bed is as advertised, "Heavenly" and we awoke each morning refreshed.
The "reservationist" worked hard to comply with our requests for our next stay, (the wedding). Her professionalism and caring nature made us feel more than customers. Oh! and there was no charge for parking. Great find in Richmond!!

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank JHU72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinRichmond, General Manager at The Westin Richmond, responded to this review, July 21, 2014
Dear JHU72, congratulations on the upcoming wedding of your son! I am so happy to hear that you had a great stay and received the rest and rejuvenation you were seeking. I am also glad to see that we made you feel at home during what I am sure is a stressful time for you with all the planning going on. We look forward to being your home away from home on your next few trips and look forward to seeing you again soon. Be well, Feliks Schwartz - General Manager
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Washington DC, District of Columbia
Level 3 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 18, 2014

This is a clean, new hotel. Staff is very professional. While the hotel can be pricy sometimes, it is probably worth it since most other hotels in RVA are old. This is BY FAR the best SPG property in the city. You won't be disappointed!

  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Alexander C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinRichmond, General Manager at The Westin Richmond, responded to this review, July 21, 2014
Dear Alexander C, thank you for your recent stay. I must agree that we are the best SPG hotel in Richmond. Thank you for the support. We are glad to hear you had a great visit and found the hotel clean and associates friendly...these are the basics which we do very well! Thank you for taking note and for the 5-star review of your experience. We look forward to seeing you again. Be well, Feliks Schwartz - General Manager
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New Jersey
Level 6 Contributor
102 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 15, 2014

I have stayed at the Richmond Westin many times while visiting my Richmond-based clients -- the last time was a few days ago. This property is always top notch. The staff is incredibly pleasant, the lobby is very clean, and the rooms are clean, comfortable and well-appointed. Also, although I typically don't eat in hotel restaurants (and haven't tried the restaurant here for dinner), I've had breakfast in this hotel's restaurant at least 5 times and have enjoyed it very much (they also don't super overcharge for breakfast as many business hotels do).

If in Richmond, you won't be disappointed.

Room Tip: The 7th floor is the concierge level, but you typically have to purchase a room on that floor or be...
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  • Stayed July 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Il0vebaseball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinRichmond, General Manager at The Westin Richmond, responded to this review, July 16, 2014
Dear II0vebaseball, thank you for your recent stay and loyalty to staying with us when in Richmond. (By the way, I love your user name). We certainly appreciate your 5-star review and all the generous comments and I am pleased to hear that you found the hotel to be clean and the service to be friendly...this is what makes the difference! I am also glad that you have had a great breakfast experience while staying with us. We certainly look forward to seeing and serving you again soon. Be well, Feliks Schwartz - General Manager
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Blacksburg, Virginia
1 review
Reviewed July 14, 2014

I travel to Richmond a few times per year and The Westin Richmond is my favorite hotel. The staff are always friendly and the hotel is very clean and comfortable. It's super convenient to downtown and has the added benefit of free parking. The Heavenly Bed is amazing and always leaves me rested!

  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinRichmond, General Manager at The Westin Richmond, responded to this review, July 16, 2014
Dear KenM, Thank you your continued loyalty and for the great review you have shared. I am thrilled to hear that you continue to enjoy your experience at The Westin Richmond and that you received the rest and relaxation to ensure you leave feeling better than when you arrive...this is our goal! We look forward to seeing you again very soon. Regards, Feliks Schwartz - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kennett Square, Pennsylvania
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 14, 2014

Once again, we stayed at the Westin in Richmond, VA and were so pleased. The room is clean, beds were comfortable, and the staff very pleasant. I especially appreciate a comfortable bed since I have back problems. Will return when we visit our son again.

  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Dch280lvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinRichmond, General Manager at The Westin Richmond, responded to this review, July 16, 2014
Dear Dch280lvl, thank you for staying with us while visiting your son in Richmond. I am grateful for the great 5-star review and am glad to hear that you enjoyed the hotel and services and especially got the good night's rest you deserved. We look forward to seeing you again on your next visit. Be well, Feliks Schwartz - General Manager
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Additional Information about The Westin Richmond

Property: The Westin Richmond
Address: 6631 W Broad St, Richmond, VA 23230-1723
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Richmond
#3 Family Hotel in Richmond
#3 Romantic Hotel in Richmond
#6 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Richmond 4*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to The Westin Richmond Hotel conveniently located on Broad Street just off of Interstate 64 at Reynolds Crossing. ... more   less 
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Also Known As:
The Westin Richmond Hotel Richmond

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