Upon check-in, I was told I had booked a room with a treadmill when I had actually booked a room with two queen beds. The manager on duty basically accused me of lying (why would we have you in a treadmill room, you had to have booked it). They finally found my original reservation and the employee who was to have changed my original reservation to two queen beds and apologized but I had already been totally embarrassed in front of the line of customers checking in and had done nothing wrong!
Breakfast room service dishes remained in the hall until after 9pm, even after notifying the front desk at 3pm and again at 8:30pm!!
Hotel has deteriorated significantly in the past four years, both in appearance and service...very disappointing. We will look for another place to stay in Richmond
- Official Description (provided by the hotel):
- Welcome to The Westin Richmond Hotel conveniently located on Broad Street just off of Interstate 64 at Reynolds Crossing. ... more less
- Reservation Options:
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- Also Known As:
- The Westin Richmond Hotel Richmond