I am picky and I would not normally rate a hotel so high but this hotel has gone above and beyond my expectations to make my stay a pleasure. I stay in hotels 350 nights a year so I am in a position to compare good, bad and average service. This Four Points is exceptional. A lot of the Four Points hotels I have stayed in are run down, so I usually try to avoid them. This one is newly remodeled, attractive, clean, and comfortable. I would rate it excellent on that alone, but the staff and service put this hotel into the "outstanding" category. On my first arrival their was a personal card in my room, reminiscent of the good old days when Platinum guests were treated very well. On a subsequent arrival I received a personal welcome email. On my current arrival, during the worst snow storm of the year, I locked my keys in a rental car. I told Kristina, at the guest services desk, where the car was parked and that I was going to the car rental place at the airport to get a spare key, and then I got on the hotel airport shuttle. On her own initiative, Kristina called the rental car company, found out the procedure was for me to stay with the car, she then called the shuttle driver, Robert, when we were at the end of the driveway, had him hand me his cell phone and told me what the rental car company said. I was able to get off the shuttle which saved me at least an hour of a pointless round trip to the airport. She then assisted me with every step of the process of getting my car unlocked including making my wait comfortable. Robert checked on me on his return to see if there was anything he could do. AMAZING service. I highly recommend this hotel.
- Official Description (provided by the hotel):
- Where You Want to Be. The Four Points by Sheraton Richmond Airport makes it easy to get where you need to go in the area. Our free shuttle service will take you to and from Richmond International Airport (RIC), While Oak Village, and anywhere else within a three-mile radius. Plan a day trip and take the whole family to Kings Dominion,Busch Gardens Williamsburg or Water Country USA.Work and Play. Our attentive staff will make sure you have a productive, relaxing stay. Enjoy a dip in our indoor pool, an invigorating workout in our fitness center, or a sumptuous meal and a round of drinks at Terra Nova Restaurant and Lounge. We have more than 10,000 square feet of flexible space with state-of-the-art audiovisual equipment to help you stage the perfect meeting or event, and a business center that provides support services.Warm, Comforting Accommodations. All of our 155 guest rooms have been recently renovated into even more inviting spaces. Stay connected with free wireless High Speed Internet Access and a 37-inch flat screen TV with HD channels. Let yourself drift away in plush bedding after a long day of business or sightseeing. ... more less
- Reservation Options:
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