Judging from other reviews, maybe our stay here was an anomaly, but our room was just a disaster. Either way, it shows am terrible lack of maintenance.
We were upgraded to a large suite, which was a nice move. The room was very large but it was a mess. The door on the closet was completely off the rails making it impossible to open, the sink was running so badly that I had to turn it off under the sink after which it still leaked, two light bulbs were missing (not dead....missing), the other sink had a broken drain stop, and the worst was that there was a lot of mold in the shower.
The person on duty was very nice and apologetic and said we would be credited for our points (we used Starwoods points for this stay). He also said there was a mixup and that even though i booked with points on line I was also charged on my credit card. He insured that a credit for both the points and the credit card would be issued that day.
Well it's about two weeks later and I had to call Starwwoods to follow up. So far my points are back, but I'm still waiting for my credit card adjustment.
Any place that could consider a room like that acceptable won't get my business. I would not stay here again.
- Official Description (provided by the hotel):
- Where You Want to Be. The Four Points by Sheraton Richmond Airport makes it easy to get where you need to go in the area. Our free shuttle service will take you to and from Richmond International Airport (RIC), While Oak Village, and anywhere else within a three-mile radius. Plan a day trip and take the whole family to Kings Dominion,Busch Gardens Williamsburg or Water Country USA.Work and Play. Our attentive staff will make sure you have a productive, relaxing stay. Enjoy a dip in our indoor pool, an invigorating workout in our fitness center, or a sumptuous meal and a round of drinks at Terra Nova Restaurant and Lounge. We have more than 10,000 square feet of flexible space with state-of-the-art audiovisual equipment to help you stage the perfect meeting or event, and a business center that provides support services.Warm, Comforting Accommodations. All of our 155 guest rooms have been recently renovated into even more inviting spaces. Stay connected with free wireless High Speed Internet Access and a 37-inch flat screen TV with HD channels. Let yourself drift away in plush bedding after a long day of business or sightseeing. ... more less
- Reservation Options:
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