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“Don't expect anything as far as room service” 3 of 5 bubbles
Review of Four Points by Sheraton Richmond Airport

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Four Points by Sheraton Richmond Airport
Ranked #13 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersBronze level
NORTH SALT LAKE
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Don't expect anything as far as room service”
3 of 5 bubbles Reviewed October 9, 2012

I didn't hate this hotel. When I first checked in I was happy enough. It was a really good deal, something like $65 a night. The guy at the front desk was incredibly nice, and was more than willing to be helpful. When I am travelling for work I like to eat at nice local places that I can't get back home. When I asked him good places to eat, he suggested things like Applebee's, and Olive Garden. No big deal though. I was still quite happy up to this point.

When I got in the room, I realized that it had no windows to the outside. The only window looked down at the pool. It made the room feel dark and cramped. The energy saving bulbs in all the lamps took a while to light up, so at first, even with every light on, it was still pretty dark. But the room was very clean, and there was comfortable working space. The bed was clean, and comfortable.

Where I started to get disappointed was in the evening. The first night, my AC wouldn't work. I tried adjusting the thermostat, and I couldn't get it to kick on. I called to the front desk, and he was convinced I just didn't know what I was doing, which I guess to a certain extent he was right. He said just keep adjusting the temperature, and it will kick on. I found out that I had to set the fan to "fan 1" instead of "auto", and it finally kicked on. Not something he ever suggested. He seemed annoyed, because it was 3:00am when I was calling, and he didn't want to move me to a new room.

The final straw for me was the 3rd night I was there. I had been working all day, and got in late. The in room services said room service was available until 11:00pm. It was only about 9:30pm. I thought about calling to have room service brought up, but I read that it was coming from the Nova lounge, and I thought, I might as well go down there and eat. Again, the book said Nova lounge was open for drinks and food until 11:00pm.

When I walked into the lounge, the only staff member was sitting at a chair at the bar as if she was a patron, not someone who worked there. I wasn't even sure she did. I asked if they were open, and she looked at me as if I had asked her to do my laundry for a week, then she shook her head, shrugged and said "only if you want drinks". I didn't want to argue with her. It's fine if you don't want to serve food, but you shouldn't advertise it that way. I ended up ordering a pizza from Papa Johns across the street. Her attitude and the lack of service was really the most disappointing part.

  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank BRADLEY W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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500 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
ROCHESTER
1 review
5 of 5 bubbles Reviewed October 9, 2012

The staff is outstanding - friendly and very accomodating. Breakfast selections were especially good, including a variety of fresh fruits. The only thing I didn't like about this hotel was the location. I didn't have a car and there was no mall or other attractions nearby.

  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank KAREN N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAYTON
1 review
5 of 5 bubbles Reviewed October 4, 2012

All staff members were very helpful.
The room was excellent
Swimming pool and exercise room excellent
We will definitely stay at this hotel again.

  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank daytonnewby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Collins, Colorado
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed October 4, 2012

The room was good, just been remodeled but you could see water damage in the bathroom. The rest of the room was spacious and very nice. If your staying to be close to the airport its a great choice. Very friendly staff and excellent manager!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank DEREK S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oldham, United Kingdom
Level Contributor
104 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed September 24, 2012

I spent one night in this hotel while passing through Richmond. The location was convenient, the external appearance good and the well-appointed room left nothing to be desired; in particular the bed was very comfortabl;e indeed. The staff were polite, friendly and helpful.
My only reservation is that for the price charged comparable hotels provide a free breakfast. Breakfast was available in the hotel's restaurant; but I thought it a little pricey.

  • Stayed September 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maus59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little River, South Carolina
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed September 14, 2012

We arrived and were made to feel like we were coming home though it was our first stay there...it deffinitely won't be our last. Jeff ,the front desk clerk, helped us with a room he thought we would like based on our needs and the check in was a pleasure. Jeff was efficient and very knowledgeable was helpful with what we needed to know about the area. Throughout our stay we were never rushed. Our room was spotless and well appointed. We appreciated all the extra touches that made our stay so pleasant and restful..THANK YOU FOR HIRING SUCH CARING STAFF.

Room Tip: Ask the front desk clerk for a room based on your needs...they are very helpful
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank boots_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
69 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed September 3, 2012

Pros: Clean rooms, staff was very polite, quiet.

Cons: Many.

1) After waiting 20 minutes to check in with just one party in line ahead of us, the first room we were assigned reeked of smoke. It was a non-smoking room. We had to go all the way back downstairs, wait in line again, then get issued new keys to another room.

2) The room may have been clean, but the bathroom had hairs all over the bathtub and stuck to the door.

3)The coffee maker was also missing a piece so it didn't work (there's a Starbuck's in the Target across the street).

4) The area was a bit shady, places that in my experience normally do not need security guards had their own security, even this hotel.

5) it took us over 20 minutes to check in when there was only 1 person in front of us. They were attempting to pay cash for their hotel room and held things up

  • Stayed September 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank bboyneko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Richmond Airport

Property: Four Points by Sheraton Richmond Airport
Address: 4700 S Laburnum Ave, Richmond, VA 23231-2712 (Formerly Wyndham Richmond Airport Hotel)
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 81 Hotels in Richmond
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Richmond Airport 3*
Number of rooms: 155
Official Description (provided by the hotel):
Where You Want to Be. The Four Points by Sheraton Richmond Airport makes it easy to get where you need to go in the area. Our free shuttle service will take you to and from Richmond International Airport (RIC), While Oak Village, and anywhere else within a three-mile radius. Plan a day trip and take the whole family to Kings Dominion,Busch Gardens Williamsburg or Water Country USA.Work and Play. Our attentive staff will make sure you have a productive, relaxing stay. Enjoy a dip in our indoor pool, an invigorating workout in our fitness center, or a sumptuous meal and a round of drinks at Terra Nova Restaurant and Lounge. We have more than 10,000 square feet of flexible space with state-of-the-art audiovisual equipment to help you stage the perfect meeting or event, and a business center that provides support services.Warm, Comforting Accommodations. All of our 155 guest rooms have been recently renovated into even more inviting spaces. Stay connected with free wireless High Speed Internet Access and a 37-inch flat screen TV with HD channels. Let yourself drift away in plush bedding after a long day of business or sightseeing. ... more   less 
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