I didn't hate this hotel. When I first checked in I was happy enough. It was a really good deal, something like $65 a night. The guy at the front desk was incredibly nice, and was more than willing to be helpful. When I am travelling for work I like to eat at nice local places that I can't get back home. When I asked him good places to eat, he suggested things like Applebee's, and Olive Garden. No big deal though. I was still quite happy up to this point.
When I got in the room, I realized that it had no windows to the outside. The only window looked down at the pool. It made the room feel dark and cramped. The energy saving bulbs in all the lamps took a while to light up, so at first, even with every light on, it was still pretty dark. But the room was very clean, and there was comfortable working space. The bed was clean, and comfortable.
Where I started to get disappointed was in the evening. The first night, my AC wouldn't work. I tried adjusting the thermostat, and I couldn't get it to kick on. I called to the front desk, and he was convinced I just didn't know what I was doing, which I guess to a certain extent he was right. He said just keep adjusting the temperature, and it will kick on. I found out that I had to set the fan to "fan 1" instead of "auto", and it finally kicked on. Not something he ever suggested. He seemed annoyed, because it was 3:00am when I was calling, and he didn't want to move me to a new room.
The final straw for me was the 3rd night I was there. I had been working all day, and got in late. The in room services said room service was available until 11:00pm. It was only about 9:30pm. I thought about calling to have room service brought up, but I read that it was coming from the Nova lounge, and I thought, I might as well go down there and eat. Again, the book said Nova lounge was open for drinks and food until 11:00pm.
When I walked into the lounge, the only staff member was sitting at a chair at the bar as if she was a patron, not someone who worked there. I wasn't even sure she did. I asked if they were open, and she looked at me as if I had asked her to do my laundry for a week, then she shook her head, shrugged and said "only if you want drinks". I didn't want to argue with her. It's fine if you don't want to serve food, but you shouldn't advertise it that way. I ended up ordering a pizza from Papa Johns across the street. Her attitude and the lack of service was really the most disappointing part.
- Official Description (provided by the hotel):
- Where You Want to Be. The Four Points by Sheraton Richmond Airport makes it easy to get where you need to go in the area. Our free shuttle service will take you to and from Richmond International Airport (RIC), While Oak Village, and anywhere else within a three-mile radius. Plan a day trip and take the whole family to Kings Dominion,Busch Gardens Williamsburg or Water Country USA.Work and Play. Our attentive staff will make sure you have a productive, relaxing stay. Enjoy a dip in our indoor pool, an invigorating workout in our fitness center, or a sumptuous meal and a round of drinks at Terra Nova Restaurant and Lounge. We have more than 10,000 square feet of flexible space with state-of-the-art audiovisual equipment to help you stage the perfect meeting or event, and a business center that provides support services.Warm, Comforting Accommodations. All of our 155 guest rooms have been recently renovated into even more inviting spaces. Stay connected with free wireless High Speed Internet Access and a 37-inch flat screen TV with HD channels. Let yourself drift away in plush bedding after a long day of business or sightseeing. ... more less
- Reservation Options:
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