I expect more from a Marriott. We called several times before our day of arrival and on our day of arrival to confirm that we had adjoining rooms for parents and children. Ahead of the arrival day, we are not guaranteed anything---this is normal. But, we still kept it on their radar. They told us (as most hotels do) that we should call the day of arrival and inform housekeping so that the rooms can be ready and that we are given the adjoining rooms. We called three times and each time we were told that we get the adjoining rooms, but only after we were told that they had no record of us requesting adjoining rooms. They obviously don't take requests or guests seriously.
Second, on the second night, there were several ants on the side table of my children's bed and on their pillows and in their beds. I killed about 10. It was very late at night and we wouldn't be able to change rooms at this time. We looked everywhere for the source of the ants. We finally found about 8 very dried blueberries under the curtain. These had been there for a long time and were attracting the ants. Does anyone vaccuum here???
Third, my husband just killed a nickel-sized spider in the bathroom right near my daughter's foot as she was going to the bathroom.
Fourth, for over a day, we passed a broken beer bottle on the path between our room and the main lobby on the outside path near the courtyard pool. When we saw it again in the evening, I told the front desk personnel about it. I find it hard to believe that we were the only people who saw it there over a 24 hour period. Maybe they are short-staffed?
I expect more cleanliness from a Marriott.
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- Also Known As:
- Courtyard By Marriott Richmond West Hotel Richmond
- Richmond Courtyard
- Richmond Marriott