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All reviews different circumstances an extended period of time remote control room was clean place to stay early check enjoyed my stay wonderful stay great customer service front desk staff shakira stove kitchenette chaman
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Reviewed 4 weeks ago

This weekend we had to unexpectactly drive to Richmond from South Carolina for a funeral and we hooked on a website that booked us a single. When we got to the hotel we were upset but the young later let us know we could upgrade for a fee to get two beds. She was very understanding and kind and we upgraded. Everyday after our great check in experience the staff have been nothing less than amazing they are very attentive to your needs. Will come back hopefully under different circumstances

Date of stay: January 2020
Trip type: Traveled with family
Thank cillacX4696RZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iResponze A, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - South, responded to this reviewResponded 4 weeks ago

Please accept our condolences on the sad demise of your close one. However, we are delighted to read our associate went a step beyond to make your stay more comfortable. Your compliments will surely be shared with her. Hospitality is what we do best, and we thank you for acknowledging her efforts. Thank you for choosing Extended Stay America for your stay. We look forward to welcoming you back on another occasion for another pleasant experience.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2019 via mobile

It’s a good place to stay if you just trying to get away from the house & want peaceful time alone. Definitely would recommend to family & friends. The service is real nice, friendly and caring, great people as well.

Date of stay: October 2019
Trip type: Traveled solo
Thank Jai Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iResponze A, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - South, responded to this reviewResponded October 5, 2019

Jai,

Thank you for being our guest at Extended Stay America. We are delighted to know you had a great stay and that you were impressed with the outstanding service delivered by our associates. We appreciate your kind words about the recommendation and look forward to your future visit.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2019

I’ve stayed here before but this stay was actually great compared to last. The furniture seems to be updated from the last and the check in was so smooth. The front desk seem to know what they are doing. The manager is always smiling. I enjoyed very much

Date of stay: August 2019
Trip type: Traveled with family
Thank Latoya C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iResponze A, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - South, responded to this reviewResponded August 31, 2019

Thank you for choosing Extended Stay America for staying with us once again. We are delighted to read we exceed your expectations this time and that you enjoyed the service provided by our staff. We will are your compliments with them, Thank you for letting us know how much you enjoyed your stay. We hope you are already planning another visit our way.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2019

Love how helpful desk service from mr Anton n miss Shakira really super nice n very patient waiting on our decision to go threw with early check n wer greatful thanking you all n would highly recoment more family n friends to this particular Exstended Stay America in Richmond, V.A. thank you.

Date of stay: August 2019
Trip type: Traveled with family
Thank Christinabutton76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iResponze A, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - South, responded to this reviewResponded August 28, 2019

It was wonderful to read that Anton and Shakira made your stay at Extended Stay America a memorable one. This is what we strive to do every day, so we thank you for acknowledging our efforts. Thank you for recommending us to future guests. We look forward to hosting you and your family again soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2019 via mobile

Checked in and was not aware of the pet charge. They waived it for me and let me proceed with my reservation. Big fan of the free dishes and kitchen stuff. Big fan of the space in the rooms as well. Awesome and helpful people working in the office.

Date of stay: August 2019
Trip type: Traveled with family
Thank Professor L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iResponze A, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - South, responded to this reviewResponded August 24, 2019

We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite and fully equipped kitchen, along with the service of our team. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts, and we'll be sure to share your comments with them. We hope to see you again soon! 

Sincerely,
Hotel Management  

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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