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Extended Stay America - Richmond - W. Broad Street - Glenside - South
Ranked #52 of 82 Hotels in Richmond
Reviewed November 14, 2012

I have a 9 month contract at Paragon Place office building and this is right next door. I could walk if I so chose. But the people here at Extended Stay have come to know me and they really appreciate their business customers. This is not my first Extended Stay by any means but I have come to expect consistency from this chain and I always get it. I have been here 5 months and and my room is cleaned "consistently" on a day of my choice each week. There is a Bob Evans and a Waffle House right across the street. The management has truly taken care of me and I just don't have to worry about where I live while I am making my living on the road. I have what I need and I don't have to pay electric and cable and no lease!! Two or three less worries if you choose to stay here.

  • Stayed: June 2012, traveled on business
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Thank Doug E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - South, responded to this reviewResponded November 21, 2012

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.

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65 - 71 of 78 reviews

Reviewed November 9, 2012

I was introduced to Extended Stay America while I was in the middle of a crisis. I had, essentially, become homeless and through chance, while using a telephone at a Martin's Grocery Store, the name was told to me by someone who already stays here. I rushed over, secured a room and have been treated with respect and support, from the moment I got here. The girls, at the front desk Latisha, Annette and Denise have gone out of their way to make me feel secure and have even helped me with finding local agencies from which I have received support. The manager, here, Steve, has always been available to help me understand the terms and conditions here, has always had the time to discuss my options with me and is a professional, yet approachable, representative for your company. I will recommend Extended Stay America to anyone I ever encounter that needs a place to stay where the personnel are kind, supportive and professional. I love it here, and intend to stay through the long term. Because of your wonderful staff, here in Richmond, I really do consider Extended Stay America, the "Best Place Ever."

  • Stayed: October 2012, traveled solo
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Thank Alecia143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - South, responded to this reviewResponded December 10, 2012

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.

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Reviewed November 2, 2012

Stopped here for business meeting in the area before heading up north. As far as the hotel goes, it was very functional as it had a little kitchenette which is a real plus for business travelers who are on the road alot. It was not the cleanest or nicest though and the elevator was like the slow boat to China! When I made the reservation, I got a real good deal $51+ tx because we are insurance adjusters going to help hurricane Sandy victims. How nice, but when we were assigned to go north after one day, the hotel lady said it would be $71 because we didn't stay the 4 days I had predicted. I tried to explain that the lady, Annette, that set my reservation told me I could hold the room through the weekend without being penalized if we had to leave. I couldn't get this through the night girl's head, so I just left. She said she would eventually refund the rest, minus the $71. I appreciated not being gouged originally, like we always are in storm situations, but to do it with the pretense of helping and getting you in their hotel, is even worse. I will talk to Annette on Sunday when she gets back in to see if I could get the balance back according to our original deal. I will post positive if they do honor what was said to begin with.

Room Tip: Get your deal in writing first!
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  • Stayed: November 2012, traveled on business
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Thank italianice57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - South, responded to this reviewResponded December 10, 2012

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies.

We know that our guests have multiple hotel choices, which is why we work hard to provide our guests with the exceptional service they are due. When you checked in you were quoted a special weekly rate , but did not stay for seven days.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.

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Reviewed October 9, 2012

As usual, before booking this hotel for a very quick stay, I read all the reviews. Of course, there were the usual people who never seem satisfied anywhere.
I felt the hotel was a very convenient and a good deal for the money. It is truly a step off I 64 and was very clean and and equipped with a refit, microwave and stove.
Yes, there were a few unsavory looking characters around but they minded their own business and the place was totally quiet at night.
I recommend this hotel highly for convenience and bargain hunters.

Room Tip: Top floors to keep walking noise down.
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  • Stayed: October 2012, traveled with friends
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Thank perWarrenton_va
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brish0213, Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - South, responded to this reviewResponded October 25, 2012

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words

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Reviewed August 30, 2012

My wife and I have been staying at this Extended stay for over a week, it is very nice, clean and the staff is awsome. We have enjoyed staying here. They even had a cook out with some of the best food we have eaten. I highly recommend stay at this Extended Stay if your are in Richmond, VA.

  • Stayed: August 2012, traveled with family
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Thank Douglas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Richmond - W. Broad Street - Glenside - South, responded to this reviewResponded September 6, 2012

Thank you so very much for your glowing review of our hotel. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.

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Reviewed June 11, 2012

As the title indicates, management will readily supply a well located room for illegal activity. Consequently the local police are regularly forced to deal with the resulting problems.
The mostly friendly and helpful staff does their best. But this place is to be avoided.

  • Stayed: May 2012
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6  Thank kinneyterr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 11, 2012

I recently received a copy of your review of the Extended Stay America Richmond - I-64 - West Broad Street. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.

As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our staff. Unfortunately, in your situation, it is clear that we were unsuccessful in achieving these goals. Given our belief that guests like you are our most valuable asset, this failure is particularly troubling.

Your review has caused us to take a serious look at the systems we have in place to handle our day to day operations and we will be making modifications as appropriate.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2012

We were at this nasty hotel over the weekend for a basketball tournament first of all the reservation line booked us in the wrong hotel we were suppossed to be across the street in the DECENT hotel!! We tried to leave, but there was no other hotel available. It is a RAT HOTEL!!!!When making our reservation I asked for a conjoining room and was promised one, but the hotel doesn;t even offer this type room, We had 8 reservations that I had to organize between our group ( I DO NOT WORK AT THE HOTEL). When we arrive everything was messed up the lady at the front was frustrated, cussing couldn't even count out $1.04 in change!! 1 of our parents was checked in by the LAUNDRY lady and was never asked fo rmoney so they hotel mgr the next day decided to charge MY CARD!!! 2 of the rooms that 2 different parents were checked into didn;t have a working bathrooms!!! I go to the front to complain about god only knows what and there is a list on the desk of what rooms have BED BUGS!!!! I was switched to a smaller room so I could be closer to the team and was due a refund and instead the idoit gave a refund to another parent and asked that parent to refund me the money!! There was trash left in my room I went to the desk and notified them and they looked at me like I should just throw it away!! SAVE YOUR MONEY AND YOUR TIME!!!! STAY AWAY

Room Tip: The whole place is disgusting!!!!
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  • Stayed: May 2012, traveled on business
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1  Thank Courtney254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 11, 2012

I recently received a copy of your review of the Extended Stay America Richmond - I-64 - West Broad Street. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our staff. Unfortunately, in your situation, it is clear that we were unsuccessful in achieving these goals. Given our belief that guests like you are our most valuable asset, this failure is particularly troubling.

Your review has caused us to take a serious look at the systems we have in place to handle our day to day operations and we will be making modifications as appropriate.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Richmond - W. Broad Street - Glenside - South

Address: 6811 Paragon Pl, Richmond, VA 23230-1648
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #52 of 82 Hotels in Richmond
Price Range: $70 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Richmond - W. Broad Street - Glenside - South 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
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