I stayed here for 3days- upon arrival my room was NOT ready so I upgraded to the suit-
The hotel was clean, but their staff customer service skills SUCKED. From the maids to the front desk reps- the 1st day I was there at 9am the maids were beating on the door repeatedly I answered the door and asked what they needed the maid (ghetto male with his pants sagging & a due rag) answered you stay or leaving well what times check out-he responds 12-ok so why are you beating on my door? He responds are you stayinng or checking out? I'm staying and close the door. Later that morning I'm woke up by yet another maid so I ask her if she could please assist me with the TV in the living room that wouldn't cut on or the phone in the room that didn't work- she said you have to go down to the front desk I said well the phone don't work and I need to get ready for work the woman responds-" ugh uh I'm not doing all of dat when I go downstairs I'll let them know I said ok that's fine" leave and return the room was never cleaned and the tv & phone still weren't working. I call from my cell phone and a front desk rep came up and helped me. She was very polite. An hour or so later I went to bad they said they weren't serving any food just drinks. I asked what time did the restaurant close she told me 4mins prior so the next day I make sure I make it to the restaurant on time and they say sorry the bar tender had to leave so I try and set up shuttle for ride the next am they told me it was all set up and when I call down in am nothing is ready! Of course! So on my way to the cab I stop and grab some orange juice and the lady working the food doesn't say goodmorning nothing just you need to pay for that juice. CHARGE IT TO MY ROOM! This hotel sucked because of the staff. I stayed in the suit for 3days and not once while leaving or arriving was I spoken to by any staff- when I was at the desk getting keys or paying for room they never smiled responded thank you NOTHING. I will NEVER stay at this hotel again ever and for what they charge you can find a way nicer hotel on priceline or walk in! This hotel sucks!
- Official Description (provided by the hotel):
- Conveniently located off historic Broad Street near the I-64 and I-95 intersection, the Holiday Inn(R) Richmond - I-64 West End hotel offers easy access to everything "The River City" has to offer. The hotel is two miles from the Amtrak station and near Richmond International Speedway and downtown attractions. The surrounding neighborhood features several shops and restaurants, as well as business parks home to Fortune 500 companies. Our hotel's location is ideally close to historic Monument Avenue and a number of shopping centers like Willow Lawn and Crossroads. A short drive away, you'll find many attractions in bustling downtown Richmond, VA. The hotel is also near Richmond International Speedway and just five miles from famed Hollywood Cemetery. Business travelers appreciate our proximity to major corporations headquartered in Richmond, VA. Our hotel is close to Wellpoint, Anthem, Altria, Sears, Martins and more. On-site, the convenient 24-hour Business Center is equipped with copy, fax, print and Internet service. Hotel amenities include Crossroads Bar and Grille, a Fitness Center and free high-speed, wireless Internet access throughout the hotel. Visit Richmond, Virginia and enjoy the comforts of home at the Holiday Inn(R) Richmond - I-64 West End hotel. ... more less
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- Also Known As:
- Holiday Inn Richmond i 64 West End Hotel Richmond
- Crossroads Holiday Inn
- Richmond Holiday Inn