We booked this hotel due to Its location near St Mary's Hospital. Sadly this Holiday Inn doesnt live up to the new Holiday Inn standards. You can upgrade bedding, add new sinks, change the lighting etc... but poor management kills it all. At $45 per night via Price Line it seemed like a deal... NOT!
For starters, the evening desk clerk had the personality of a slug. A simple SMILE goes a long way in the hospitality business. It needs to be a requirement of the job.
Second, the room was dirty. The bedding on one of the beds was smelly. Several pillows smelled sour. There were crumbs on the carpet near the bed (we didn't have food in the room). Lots of dust bunnies along the walls edge.
Third, the cleaning lady in the hall should be taught to say Good Morning as opposed to glaring at the clientele.
On the up side the gentleman who checked us out smiled and was very polite. He was by far the best part of our stay and a bright spot in a poorly managed business.
Over all, I would bypass this hotel and stay further from the Hospital.
- Official Description (provided by the hotel):
- Conveniently located off historic Broad Street near the I-64 and I-95 intersection, the Holiday Inn(R) Richmond - I-64 West End hotel offers easy access to everything "The River City" has to offer. The hotel is two miles from the Amtrak station and near Richmond International Speedway and downtown attractions. The surrounding neighborhood features several shops and restaurants, as well as business parks home to Fortune 500 companies. Our hotel's location is ideally close to historic Monument Avenue and a number of shopping centers like Willow Lawn and Crossroads. A short drive away, you'll find many attractions in bustling downtown Richmond, VA. The hotel is also near Richmond International Speedway and just five miles from famed Hollywood Cemetery. Business travelers appreciate our proximity to major corporations headquartered in Richmond, VA. Our hotel is close to Wellpoint, Anthem, Altria, Sears, Martins and more. On-site, the convenient 24-hour Business Center is equipped with copy, fax, print and Internet service. Hotel amenities include Crossroads Bar and Grille, a Fitness Center and free high-speed, wireless Internet access throughout the hotel. Visit Richmond, Virginia and enjoy the comforts of home at the Holiday Inn(R) Richmond - I-64 West End hotel. ... more less
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- Also Known As:
- Holiday Inn Richmond i 64 West End Hotel Richmond
- Crossroads Holiday Inn
- Richmond Holiday Inn