We were unable to stay because after we entered our room, we found out that the handicap toilet did not fit my husband's needs. There was no railing around the toilet and the seat was too low. Also, the railing was in the back of the toilet which didn't allow him a way to pull up after using the toilet. Also, he needed a roll-in shower. I went back down to the front desk and spoke to the lady on duty. Her name was Dawn Scott and she was very polite and accommodating to me. She apologized profusely. At that time, she appeared to be very busy, being the on, only one on duty during the busiest part of the day. But that did not stop her from trying to help us with our situation. She got on the phone and called the Holiday Inn Express to see if they could accommodate my husband, even though she was very busy at that time. She found us a room their (Holiday Inn Express) and sent us on our way. After arriving at the Holiday Inn Express, and attempting to check in, we found that our credit card had already been charged at the previous Holiday Inn. Our card was denied and having no other means of paying. My son- in- law, who was with us at that time, paid for our rooms at that Holiday Inn. That clerk was not very receptive to our predicament. She practically shoved us aside, and which was embarrassing to us especially when there was a crowd standing around waiting to be served, thank God for my son- in-law or we really would have been in a fix. After, arriving to our room, I immediately got on the phone and called Dawn Scott who was the receptionist at the previous Holiday Inn. She was sorry to hear of our predicament and said she would do everything in her power to help us to get our money put back on our card. She explained to my husband what he needed to do. So we called our bank and was directed to the wrong department, who after we explained again what our situation was , we were finally directed to the correct department at our bank. After speaking with an employee at the bank, who then told us that we needed to do a three way call to the receptionist at the Holiday Inn. I phoned Dawn again, ( who had already stated that if we needed anymore help to call her), which, we did. At the time, dawn was not at the front desk, but, another employee was able to reach her. I told her what the bank had said and she said to call them back and she would get on the line with us while we called the bank. We called the bank, (getting the right department this time) and told them what our problem was, we were told what to do, which we did and they told Dawn to hang up, got her number and called her back to get the information they needed from the Hotel. Dawn went beyond the " call of duty" to help us. During the time she waited for the bank to call her back, she was off duty. I have never in all of my years staying at hotels, have I ever had any employee to care enough about us to go out of their way to help us. Dawn was very professional, courteous, polite, caring understanding, helpful, and lots of other words to describe what a wonderful and caring person she was.
If the other receptionist at the Holiday Inn Express had been as caring and understanding , we could have also gotten our
our problem resolved. Our money was refunded and thanks to Dawn Scott at the Holiday inn at 2000 Staples Mill Road in Richmond, VA, our vacation was very enjoyable. Dawn Scott should be rewarded for her caring and wonderful attitude.
Note: We are both senior citizens in our 70's and to us having someone who cares about the elderly and not just push them aside because you were too busy and when you found out their card was denied, that meant your job was done. That other receptionist could haven been a little more understanding. All she needed to do was get on the phone, call the other Holiday Inn, to see if anything could be done. I explained to her when we arrived that Dawn said she didn't think we would have a problem with our card. She told me that if Dawn told me that, then she was wrong.
We had saved up just to go on this trip only to have it turn out to be a nightmare. I will never ever forget what Dawn did to help us. Especially, when she was off duty. We were a long ways from home and if it weren't for Dawn, we had no idea what we would have done, especially, since all the money we had was "tied up", in our credit card.
- Official Description (provided by the hotel):
- Conveniently located off historic Broad Street near the I-64 and I-95 intersection, the Holiday Inn(R) Richmond - I-64 West End hotel offers easy access to everything "The River City" has to offer. The hotel is two miles from the Amtrak station and near Richmond International Speedway and downtown attractions. The surrounding neighborhood features several shops and restaurants, as well as business parks home to Fortune 500 companies. Our hotel's location is ideally close to historic Monument Avenue and a number of shopping centers like Willow Lawn and Crossroads. A short drive away, you'll find many attractions in bustling downtown Richmond, VA. The hotel is also near Richmond International Speedway and just five miles from famed Hollywood Cemetery. Business travelers appreciate our proximity to major corporations headquartered in Richmond, VA. Our hotel is close to Wellpoint, Anthem, Altria, Sears, Martins and more. On-site, the convenient 24-hour Business Center is equipped with copy, fax, print and Internet service. Hotel amenities include Crossroads Bar and Grille, a Fitness Center and free high-speed, wireless Internet access throughout the hotel. Visit Richmond, Virginia and enjoy the comforts of home at the Holiday Inn(R) Richmond - I-64 West End hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Hotels.com, TripOnline SA, Travelocity, Cancelon, Orbitz, Hotwire, HotelQuickly, Cheap Tickets, Agoda and getaroom.com so you can book your Holiday Inn Richmond I 64 West End reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Richmond i 64 West End Hotel Richmond
- Crossroads Holiday Inn
- Richmond Holiday Inn