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“Rough around the edges” 3 of 5 stars
Review of BEST WESTERN Executive Hotel

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BEST WESTERN Executive Hotel
Ranked #28 of 88 Hotels in Richmond
Certificate of Excellence
Kingston, New York
Level Contributor
101 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Rough around the edges”
3 of 5 stars Reviewed September 10, 2013

First time staying in Richmond. We were passing through and just needed an easy, affordable place to stay. Service was friendly and efficient. The room was nice, but the toilet seat in the bathroom was broken. The hallway carpet was kind of dingy. The fitness center's lights wouldn't turn on. The breakfast looked good though. Overall the place was fine, and worked for what we were looking for. Not sure I'd return.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank TDD00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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300 reviews from our community

Traveler rating
    120
    90
    49
    24
    17
See reviews for
100
64
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73
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Pittsburgh, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 9, 2013

We visit Richmond twice a year for the Nascar Races and this was the first time we stayed here since we were so dissatisfied with our previous hotel. I will definately be staying here from now on. The front dest staff were great, we checked in early since we arrived early, the front desk called to make sure we were satisfied with the room. The place is clean, from the lobby to the room and bathroom - beds were comfortable, (I would love to have the pillows at home) - water pressure is great. The complimentary breakfast was great also. Couldn't believe the variety of what to choose from. Thanks! We'll be back in April!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Wendyf121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 9, 2013

We travel to Richmond at least twice a year. This was the first stay at Best Western since we were completly dissatisfied with the previous hotel. I will definately be staying here again! Room was clean, bathroom was clean and has great water pressure, bed was very comfortable, I want to find out wehre I can purchase the pillows! Staff were friendly and even called to maked sure everything was ok with the room. We will stay here again!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Wendyf121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brewerton
1 review
5 of 5 stars Reviewed September 7, 2013

We arrived without a reservation due to a screwup by booking.com. Chauna took care of us and found us a room even though it was a very busy race weekend. She was wonderful! Then I contacted the manager, Bhavina Mehta, via e-mail that same day. Imagine my suprise when she called me within the hour and fixed some one else's mistake. She not only found us another room, but she made the reservation for us and refunded the unused night. She made new customers and we will stay in her establishment whenever we visit from northern New York! Nice to know there are still people who care about customer service.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Helen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia
Level Contributor
7 reviews
6 hotel reviews
5 of 5 stars Reviewed August 25, 2013

I stay here a lot, the front desk folks are always nice, the rooms are clean and everything works, the hotel is convenient to restuarants, interstate highways and so on, I like Best Westerns and stay at them when one is convenient , the pools are good

  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Harry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed August 13, 2013

Chauna was very helpful, a very nice lady who assisted us in a very efficient manner. Stayed three consecutive nights just because of the awesome behavior and excellent assistance by Chauna. Would definitely come back because of the awesome assistance !! She definitely deserves a raise.

  • Stayed August 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Hak_ypr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowie, Maryland
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed August 11, 2013

A nice hotel for the money. You can stay in a lot nicer hotel but it will cost you a lot more. This is the low end of the Best Western chain. A best Western Plus would be a better value. location was great easy to get on and off the interstate.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Jim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Executive Hotel

Property: BEST WESTERN Executive Hotel
Address: 7007 W Broad St, Richmond, VA 23294-3717
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Richmond
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Executive Hotel 2.5*
Number of rooms: 114
Official Description (provided by the hotel):
Convenient West End Location. ... more   less 
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Also Known As:
Best Western Richmond
Richmond Best Western

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