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“Not very nice...”

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Super 8 Richmond/Broad Street
Ranked #78 of 82 Hotels in Richmond
Reviewed April 20, 2012

I stayed here on my family's trip down to florida and it wasn't very nice. The only nice thing were the room's were actually quite spacious and big, bigger than other cheap hotels i've been to. We just wanted a cheap motel to rest our head for the night.
What really turned me off was the terrible smell of indian food....it filled the whole entire motel including our rooms. We were 4 people (plus my 5 month old daughter) in 1 room, with 2 double beds...and we got only 2 cups, and 1 towel for 4 people! The towels smelled awful as well...like they hadn't been washed in a month.
Was not very happy...but stuck it out since we were all tired and just wanted a bed to lay on, but not very impressed...

  • Stayed: April 2012, traveled with family
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Thank Royalpainjane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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105 - 111 of 118 reviews

Reviewed September 11, 2011

The staff was very nice but the room was a dump. It was the smallest hotel room I ever saw! There was 4 of us (2 couples) so we had a room with 2 double beds. The beds were very small & the room was so small that their was barely enough room to walk. I went to hang some clothing up on the rack & the WHOLE bar came flying down with hangers going everywhere. Went to put the bar back up, it kept falling. Since we couldn't hang any of our clothing, we thought we would put them in the drawers. Couldn't open the one drawer! It was stuck & took real muscle to get it open! The AC worked but never got cold enough to be comfortable. The carpets were so dirty! The ceiling had water stains all over it! The one wall looked like someone wiped something gross on it, Didn't get close enough to really see what it was. All the lamp shades were backwards! There was a piece of chewing gum stuck to the leg of the chair at the desk. The card by the remote that had the TV channels on was that cruddy, I didn't even want to touch it! The mattress (both) has stains all over them. They were so dirty! I was praying not to see or take any bed bugs home! The bathroom was horrible! The toliet seat had cigarette burns all over it. The floor was that dirty it was unreal. The tub had cigarette burns on it & the shower head was just hanging out of the wall (you could see the pipe). The bottom of the tub was rotting away, I guess from the floor being wet. There was 4 of us but only 2 towels! Thank God I brought some from home! The towels were sitting on top of a metal shelf that was barely screwed into the wall. It looked like it was going to fall any minute. There was a hook on the wall that I hung my bag on, during the night I heard a crash, guess what? The hook came right out the wall & my bag was on the very dirty bathroom floor. It just seemed like everything was broken in the room. I know all this sounds unbelievable but I promise you, it's all true. If I was the owner of this hotel, I would be very ashamed & embarrassed to rent these rooms out & take hard earned money from people to stay in a dump. I remember thinking, "Are we really paying for this?" Also, the cleaning staff needs to do a better job at cleaning the rooms & take pride in their job. The job they are doing now is unacceptable & they should be fired. There are plenty of people out of work who would love to have that job & do it well. I will be staying elsewhere when I go to Richmond, even if I have to pay more.

  • Stayed: September 2011, traveled with family
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Thank Steelerslover45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2010

Check in employee spent all her time on a personal tel call. Maid told us to leave the room and we were charged for an additional day for no good reason!
Room was sub standard and tacky - Bathroom was not clean and heater took several hours to heat up room and made considerable noise all night.

If you want to get even with someone just send them here. This Motel is a GENUINE JOKE !!!

  • Stayed: December 2010, traveled on business
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1  Thank SWEETWINE99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2010

Trip Advisor actually let me down on this stay. There were many good/great reviews about this Super 8, so we decided to stay with them, instead of Days Inn. A big mistake. We made our reservation online requesting a nonsmoking room. Upon check-in, the clerk stated from the beginning that we were there for a smoking room. We said no, we were not. We requested a nonsmoking room. So, he proceeded to look for that type of room, and said that he had one available. Before I proceed any further, please note that when you walk into the office area, the smell is not real good, and the clerk is behind a glass window. Right now, my flags went up. Their computer was super duper slow, and it took awhile before we were able to complete the check-in process. We took our luggage to our room, and right away was hit with a very offensive odor when we opened the door. I was raised on a farm, and to me, it had the odor of a barn. We have stayed at motels in Virginia many, many years ago, and I can honestly say that everyone we stayed at never met any health codes. So...we figured, OK, we will keep the room, this is the way that Virginia is. The room needed a thorough vacuuming as you could see the dust collecting around the floorboards. We checked for bedbugs, and none were seen, but boy was the mattress full of stains. The box spring was even worse. When I went to bed that night, I found a huge wad of chewed gum stuck to the headboard! The TV was very, very small, and did not have many channels for them to be advertising cable. It was real basic. They did have free Wifi, but it was very, very slow. We left the room to go out for dinner, and as soon as we opened our door on the 2nd floor (nonsmoking floor), the aroma of marijuana filled your nostrils. It was disgusting. We complained to the front desk, and they said they would check it out. Upon our return from dinner, the odor was only stronger. The next morning, when we took our showers, the towels and washcloths were so disgustedly stained! We suffered through the night, and decided that we were NOT even going to check out the "free" breakfast the next day. When we went to check-out, there was a note on the glass window, that they would be back in 10 minutes. So, there wasn't even anyone around to complain about the condition of the room or all the other problems with the place. Would I stay here again? NEVER! So, I don't know what rooms the other people that wrote reviews about this place were in, but ours was downright nasty.

  • Stayed: November 2010, traveled as a couple
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Thank Janice14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2010

Before booking take a look at the rooms. Matresses look like the come from the garbage. Carpets are awful as well.

  • Stayed: October 2010
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Thank sailingach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2010

We stayed at Super 8 for weekend. The locaion is Great convinent to resurants and servies is very good... the staff was very accomodating. The rooms are clean and well mantained. We ejoyed our stay and would come back again...

  • Stayed: February 2010, traveled as a couple
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Thank musfir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2010

I went there to attend a friends wedding and the my friend has reserved this motel for me. I was expecting this to be like any other motel where you get management is grumpy when you call them in the middle of the night to ask for one thing after another as your having a blast with your friends. But to my surprise, the management was very helpfull and patient with us. The rooms that we got were clean and nice and the price was very reasonable as well. I would easily recommend this place to my friends.

  • Stayed: January 2010, traveled with friends
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Thank traveller1432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Super8richmond, FD Mgr at Super 8 Richmond/Broad Street, responded to this reviewResponded April 13, 2010

Thank you for such a great review! I'm so glad you love the place as much as I do! We really take pride in making your stay here a pleasant one. If we can do anything in the future, please do not hesitate to ask! Take care & we hope to see you again soon. Remember, You're Always Welcome!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Richmond/Broad Street

Address: 7200 W Broad St, Richmond, VA 23294-3602
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #78 of 82 Hotels in Richmond
Price Range: $47 - $66 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Richmond/Broad Street 2*
Number of rooms: 44
Official Description (provided by the hotel):
Super 8 Richmond / Broad Street hotel. Our handy amenities and convenient location off Interstate 64 help get you where you are going. Several popular attractions are near our hotel in Richmond, including the Science Museum of Virginia. ... more   less 
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Also Known As:
Super 8 Motel Richmond/Broad Street Hotel Richmond
Richmond Super 8
Richmond Super Eight
Super 8 Richmond
Super Eight Richmond

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