My husband were on a 2-week vacation and went to Richmond to immerse ourselves in Civil War history. We had never stayed at an Extended Stay America, so thought we would try it out. The very bare bones is what you get. There is nothing interesting or comforting about this hotel. They have no ice machines in the place, so if you want ice, you must freeze it in the 2 ice cube trays in your refrigerator!
We stayed for 2 nights. We discovered that unless you are staying for a week or 10 days, you get no room cleaning, no trash emptied, and no clean towels!!!! You have to take your trash down to a large can in a "trash room" close to the elevators! I've never experienced a hotel like this, and guess I am used to Hilton Garden Inn or Holiday Inn Express, so this was not the place for us.
Breakfast bar had instant oatmeal you mix with water, a few packed muffins, a little fruit, and some kind of Quaker oatmeal bars. There was no milk or cream for coffee -- just packages of Coffeemate. I guess that since there is no milk on the breakfast bar, that is why they did not even have cereal!
Staff seemed incompetent. When we cheked in, the girl had failed to put paper in the printer, so we had to wait 15 minutes for a stack of other documents to print before we could do the "sign-in sheet". She was also busy on the phone with other customers, so this slowed down our check in. It seemed very disorganized also. Never again for us EVER!
- Official Description (provided by the hotel):
- Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more less
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- Also Known As:
- Extended Stay Deluxe Richmond - i-64 - West Broad Street Hotel Richmond
- Extended Stay Richmond
- Richmond Extended Stay