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“Wonderful hotel with terrific staff!” 5 of 5 stars
Review of Embassy Suites by Hilton Richmond

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Embassy Suites by Hilton Richmond
Ranked #13 of 88 Hotels in Richmond
Certificate of Excellence
A TripAdvisor Member
“Wonderful hotel with terrific staff!”
5 of 5 stars Reviewed June 27, 2013

Service wonderful, check in and out was very smooth. Bobbie was very helpful, scheduled my taxi, instructions on wireless were easy and cook to order omlet was fantastic! I would recommend this hotel!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review, July 1, 2013
Dear Valued Guest, Thank you for your review and the opportunity to pass on your kind words about Bobby! We hope to see you again soon. Best Regards, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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823 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • French first
  • Swedish first
  • Any
English first
Cranford, New Jersey
Level Contributor
130 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed June 24, 2013

During our southern drive for summer family vacation, while en route we decided to stop for the night rather than drive through. Searching the i phone we found the Embassy suites in Richmond VA. We like Embassy Suites as the room is large enough for our whole family and breakfast the next morning is included. While on the phone's brower, we thought we were calling Embassy Suites direct. It was only after trying to confirm a later arrival and trying to look up our Hilton Rewards number was I redirected right to the hotel's front desk. I foiund that I had booked a room for the night through a 3rd party service ( Like an Expedia or Hotels.com) Never once did they tell me this. Nathan, from the hotel itself, went far above and beyond to help me get this 3rd party reservation canceled and re booked direclty through him. He was also able to discount the rate for us as we were arriving after midnight and leaving by 8 th enext morning. Clean and comfotrable rooms coupled with exceptional service.
Highly recommended

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review, June 25, 2013
Dear Valued Guest, Thank you for choosing to stay with us and we hope you will return if your travels bring you back to the Richmond area! Kind Regards, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 22, 2013

Coming from Hershey to Myrtle Beach and stayed due to Hilton Honor Member and trip advisor. Excellent location, near Short Pump Town Center with many restaurants. Location is right off 95 and 64. Property is beautiful and atrium is great/ Breakfast was perfect as was managers reception the night before. The hotel was very busy, but there was plenty of seating. The room was very clean and large. We will be back the next time our plans find us near Richmond. Keep up the great job

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Smcbamdol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review, June 24, 2013
Dear Valued Guest, We are glad you were able to stay at the Embassy Suites Richmond and found our location to be convenient. It is great to hear you enjoyed our complimentary Evening Reception and Cooked to Order Breakfast. Thank you for choosing to stay with us and we hope you will return when your travels bring you back to the Richmond area! Kind Regards, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Troy, Ohio
Level Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed June 19, 2013

We enjoyed our 2 day stay, the breakfast was amazing, the staff was friendly and very attentive. Our room was nice and quiet, and the cocktail reception was fantastic, the staff had Shirley Temples for the kids, and plenty of snacks. The bed in our room was wonderfully comfortable, the shower was huge, and hot. I cannot imagine staying anywhere else in Richmond for the price, we will certainly be coming back again!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank terri828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review, June 20, 2013
Dear Valued Guest,
Thank you for being an Embassy Suites fan! Please keep returning for more of our Full Cooked-to-Order Breakfast, Complimentary Evening Reception and Friendly Staff. Best Regards, Kathleen Lyons, General Manager Embassy Suites Richmond
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, United States
2 reviews
2 of 5 stars Reviewed June 11, 2013

We've been ES guests before and have always been happy. This hotel has mold growing on bathroom doors, "yellowed" old lumpy pillows in need of replacement, a broken window that wouldn't lock with broken hardware and an electrical short in the lamp.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review, June 25, 2013
Thank you for your review. We sincerely apologize for all of the items you encountered during your time with us. If you would please contact us directly, we will be more than happy to assist you. Thanks again for your comments and we look forward to speaking with you. Best Regards, Kathleen Lyons, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Willingboro, United States
1 review
5 of 5 stars Reviewed June 8, 2013

With a ground floor that looks like a rain forest complete with pond and wishing well, we crossed a bridge forgetting we were in a hotel and our vacation experience just beginning. Even though I have been to this particular hotel many, many times with my first wife, children and grandchildren, I wanted to share the experience with my new wife who had never been to this Embassy Suites hotel. She was not disappointed!!! R. Enos

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Robert E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review, June 10, 2013
Dear Valued Guest, We would like to thank you for your loyalty and we hope you and your family will continue to stay with us for many years to come! Congratulations on your wedding, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed May 30, 2013

So many of the employees went above and beyond to make our week wonderful. Mara, Yana, Shary, and GoGo should all be considered assets to the hotel for their wonderful customer service. With three small children, traveling can be difficult, but these guys made everything easy. We will be coming back!!!

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank lindser625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review, May 31, 2013
Thank you for your kind comments about the service driven staff at our Embassy Suites Richmond Hotel. We have shared your comments with them and thank you for the opportunity to recognize them. It was our pleasure to be your home away from home and we will look forward to you and your family returning! All the Best, Kathleen Lyons, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Richmond

Property: Embassy Suites by Hilton Richmond
Address: 2925 Emerywood Pkwy, Richmond, VA 23294-3707
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Richmond
#9 Romantic Hotel in Richmond
#11 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Richmond 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites

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