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“The Hot tub wasn't HOT!!!!!!!!” 3 of 5 stars
Review of Embassy Suites by Hilton Richmond

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Embassy Suites by Hilton Richmond
Ranked #13 of 88 Hotels in Richmond
Certificate of Excellence
Charlottesville, Virginia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“The Hot tub wasn't HOT!!!!!!!!”
3 of 5 stars Reviewed February 19, 2013

Let me begin by saying that this staycation for my husband and I was very much needed. I am a full time grad student, I work full time and we have a 12 year old daughter so my time is very limited with my husband. We decided to go to the Embassy Suites in Richmond because it was just a short drive from home and we have had wonderful experiences with Embassy Suites in the past. I only pick hotels with hot tubs because I don't have one at home and I love relaxing in the hot tub. Well, we had a great dinner and great service at the hotel. We changed and went to the hot tub at about 11:00 PM, only to find that it wasn't even lukewarm. My husband called the front desk and he was told that it must have just been refilled and it wasn't warm yet. So, I was ok with just going the next morning. Well, the same thing happened the next morning. We were told by the maintenance man that he would have to drain the tub and refill it and that would take away from the water pressure in the hotel so he couldn't do it. He said it would take 2 hours to heat up even if he could do whatever he needed to do. Sooo, I didn't get to go to the hot tub during our stay. I believe that the front desk manager said that she had that problem the week before but was able to rectify it. We were given $20 worth of movie tickets as an appeasement....did I mention that I have NO TIME for anything but school, work, and family??? I have no idea if or when we will ever use the tickets. I know it may sound whiny but I almost cried when I couldn't enjoy the hot tub because I was so looking forward to relaxing in it during my one night getaway. Also, our room was right over the HVAC system so I barely slept because of the noise of it turning on and off. The sliding door didn't lock but since we were on the 5th floor, we just dealt with it. All in all, I wouldn't go back to this hotel and it is sad because I usually love Embassy Suites.

Room Tip: DO NOT GET A ROOM OVER THE HVAC SYSTEM!!!! Check you sliding door when you first get in the hotel.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank TandT_VA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review, February 21, 2013
Dear Valued Guest, I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues with the hot tub and we will work with our maintenance team to ensure that this is addressed immediately. Again, I apologize for the inconveniences and we hope you will consider staying with us again. We would love another chance to provide a great stay for you and your husband. Thank you again for your comments. Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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839 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • French first
  • Swedish first
  • Any
English first
Arlington, Virginia
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed February 18, 2013

We stayed here recently to visit family and the Science Museum of Virginia. Though our room was not ready at 3pm checkin time, I persisted, and the clerk got someone to help her. He found a room that was available. We were on the 7th floor of the 8 floor hotel.

Good: room size was good for our family of 4. Though we didn't really partake of the Manager's Reception, it's nice that was available. The included breakfast, though not spectacular, included most everything important - meat, fruit, breads/pastries, omelettes made to order. But there were no grits! How could a hotel in the former capitol of the Confederacy not have grits?! Though the ice machine was just on the other side of a wall from our room and we could hear noise from the atrium below and the elevator dinging, all was quiet when we closed the door between the bedroom and living room. The bed was more comfortable than some hotels in the same price range/hotel category. Nice to have the indoor pool for the kids, but it did get crowded, as there was some big Lego show in town. We enjoyed the hot tub, once the jacuzzi stopped. The water came out of the jets and just splashed you rather than massaged sore areas. Location was ideal - just a few miles from the Science and Children's Museums, which means not far from the attractions on Monument Ave too. There is a Sheetz gas/convenience store just outside the hotel and many restaurants nearby.

Bad: the elevators were annoying slow. The furniture in the suite was worn but not gross. Apparently the hotel has blocked the ability of guests to connect their portable dvd players to the very nice tvs.

Overall, even though we paid with credit card points, this would have been a very good value for the price if we had paid money. I expect we'll stay there again whenever we return to Richmond.

Room Tip: If our room that was separated from the ice machine by just a wall was quiet, then I'd expect th...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank danceqn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review, February 19, 2013
Dear Valued Guest, We are glad you took advantage of our Cooked-to-Order Hot Breakfast, maybe next time you can visit our Manager’s Reception. Glad to hear our suite worked well for your family. We often hear how the extra room from our suites makes a difference when compared to a standard hotel room, especially for families traveling. Thank you for sharing your thoughts and we hope to see you again soon. Yours in Hospitality, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, VA
Level Contributor
135 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed January 25, 2013

My husband and I just visited this gorgeous ES 1/20-22/2013 for a birthday getaway. I commended the manager in person on the friendliness of her staff (everyone we encountered said hello/asked if we needed anything) and their willingness to accommodate our requests for extra pillows & even a fan. We ordered room service the first night as we were both having back issues but the cheeseburgers ordered (rare and medium rare) were both terribly overcooked to the point of not being able to eat them. The next morning we were looking forward to breakfast but arrived way too late (9:00) and there was no bacon, hash browns left @ the lines for bread were extreme. It's only for these reasons that I'm not giving this ES an excellent rating. The atrium/reception/pool areas are beautiful & remind me of one in SF, CA, that we visited but we liked this one better as it was much smaller. We stayed in the top (8th floor) corner room of 809 (smoking) & it afforded GREAT sunset views. Again, had it not been for the room service order/late breakfast, I would have rated this hotel as excellent. It's in a great location (quiet) and so convenient to so many locations of interest. My recommendatiohn-book here but skip room service & be sure to head down to breakfast early.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Diane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review, January 31, 2013
Dear Valued Guest, Thank you for taking the time to share your thoughts and for sharing your pictures. It is not often pictures are posted, and your angles and lightening are excellent and offer all another view of the hotel. It was a pleasure meeting you and we hope you will visit again! Best Regards, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed January 24, 2013

We have stayed here several times traveling from FL to home. All the rooms are in a "rectangle" and easy to get to. Upon arrival you can have a delicious cookie and The USA Today if you'd like. They have a cocktail hour from 5-7 with great (free) snacks! They also have an excellent included buffet breakfast and the rates are reasonable. It is off the interstate so is easily accessible when one is traveling.

  • Stayed March 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank northeastyankee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review, January 25, 2013
Dear Valued Guest,
Thank you for submitting a review. We are thrilled you selected us on your drive from FL. Our location is very good for stopping over on I-95 as well as I-64. We hope to see you again. Best Regards, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
53 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 24, 2013

The hotel is everything I expected from an Embassy. Friendly staff, comfortable rooms, good service, and clean. The hotel was not noisy like other Embassy's that I have stayed in, so I was able to get a good nights sleep. I would stay again.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank EricG123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review, January 25, 2013
Dear Valued Guest,
Please do come stay again, and again, and again!! Thank you for posting a review and we hope to see you return. Best Regards, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

My daughters and I really enjoyed everthing about this hotel. It was my daughters birthday weekend so she really enjoyed, the spa, swimming. For breakfast we eat until we could eat no more. The location was great because if you didn't want the food from the hotel, there was Friday's TGIF...Famous Dave's, and Hooter's in the area pretty much right outside the doors. No problem in accessing to the internet and cable on TV. For swimming there is adult swim after 10PM. NO KIDS that was cool. Open bar when we arrived, just had fun enjoying my family for the weekend. Yes, I would like to do it again.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Tyneisha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review, January 25, 2013
Dear Valued Guest, Than you for writing a reveiw and we hope you come back soon. Love to hear you just had fun enjoying your family for a weekend! Best Regards, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
N. C.
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 16, 2013

We enjoy staying here because we can relax in the suite's living room area that's separate
from bedroom and have a great breakfast. Love the tropical plants. Location is very convenient to shopping, movies, downtown concerts.

Room Tip: Avoid rooms on third floor next to heating/cooling units outside. Noisy.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank NCPicante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review, January 17, 2013
Dear Valued Guest, thank you for taking the time to post a review. We are glad you enjoyed our spacious suites and Full Cooked-to-Order Breakfast! We hope you will visit Richmond and us again soon. Best Regards, Kathleen Lyons, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Richmond

Property: Embassy Suites by Hilton Richmond
Address: 2925 Emerywood Pkwy, Richmond, VA 23294-3707
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Richmond
#9 Romantic Hotel in Richmond
#11 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Richmond 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites

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