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“Excellent Choice” 5 of 5 stars
Review of Embassy Suites by Hilton Richmond

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Embassy Suites by Hilton Richmond
Ranked #13 of 88 Hotels in Richmond
Certificate of Excellence
Great Falls, Virginia
Level Contributor
48 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Excellent Choice”
5 of 5 stars Reviewed July 25, 2012

We stayed at the Embassy Suites Richmond during a tournament that our son took part in. We were so happy that the hotel, first and foremost, was quiet. It was very important for our family to get a good night's rest as he was competing very early in the morning. We were not disappointed. Other pluses for this hotel was that the hotel was very clean, the breakfast was fresh and was put out about 15 minutes early, so that we had time to quickly eat before we had to leave. Also, the front desk staff was extremely helpful and courteous. The bathrooms are a bit small as is the pool. The only bad thing was that our roll away was uncomfortable and needed to be replaced. Overall, this was an excellent choice for us.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 973Love2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review, July 26, 2012
Thank you for choosing the Embassy Suites Richmond and giving us the opportunity to host your family. Glad to hear your son was well rested for his tournament and that we were able to start you off with our cooked-to-order breakfast buffet! We pride ourselves in caring for our guests and taking care of details in the hotel. We hope to see you again soon! Best Regards, Kathleen Lyons, General Manager
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823 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • French first
  • Swedish first
  • Any
English first
Maryland
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 18, 2012

You cannot go wrong with this hotel. The atrium and suite was quite elegant and visually soothing. Carpet seemed very clean. Breakfast was superb! They provided us with afternoon refreshments -- quite a treat. The pool was small and hot tub was not hot when we used it. However, the work out room was adequate. We wanted to spend an extra night but had to move on. I would really recommend this hotel

  • Stayed July 2012, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank PearlJamDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review, July 20, 2012
Dear Valued Guest, We look forward to your return to our Embassy Suites Hotel in Richmond. Our tropical atrium is one of a kind and we are glad you took advantage of our Cooked-to-Order Hot Breakfast and Manager’s Reception. Our staff takes pride in taking care of our guests and thank you for sharing your thoughts. We hope to see you again soon! Yours in Hospitality, Kathleen Lyons, General Manager
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Poland, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 17, 2012

We stayed 2 nights while visiting our daughter at VCU. Everything was excellent. Spotless property and the full breakfast and manager's reception are a big plus. Staff was friendly and helpful. We will stay there for all visits to Richmond.

Room Tip: Excellet Greek restaurant a few miles down Broad Street
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank BOAR_PI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review, July 18, 2012
Dear Valued Guest, We treasure your recommendation at our Embassy Suites Richmond Hotel. We are thrilled to have won you over with the staff’s service, accommodations, and value. Thank you for your kind words and we hope while your daugher attends VCU and beyond! Best Regards, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasadena, Maryland
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 9, 2012

This is an older Embassy Suites but well maintained. Nice pool area with a workout room and sauna. The breakfast was up to Embassy Suites standards and the Manager's Reception exceeded most. The staff is friendly and helpful. There is a Steetz gas station/store next to the property and a few restaurants. The only downside was the small bathroom, otherwise a great stay

Room Tip: Rooms facing the highway are noisy not because of the road but the air conditioning units.
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank KichwaTembo007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites by Hilton Richmond, responded to this review, July 10, 2012
Dear Valued Guest,
Thank you for taking the time to share your experience. We are glad you were able to stay with us and hope to see you again soon! Warm Regards, Kathleen Lyons, Embassy Suites Richmond
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morgan Hill, California
Level Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 9, 2012

We had a most enjoyable weeklong stay at this hotel in November 2011. Every staff person was more than just helpful, they were also competent and friendly. The rooms were very clean and were laid out well. Wifi was free. The breakfasts were top notch and the Manager's Receptions were above average. The overall effect made this the best ES in which we've ever stayed.

Room Tip: We had a ground floor room which negated the need to wait for an elevator and provided easy access f...
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites by Hilton Richmond, responded to this review, July 10, 2012
Dear Valued Guest, thank you for spending a week at Embassy Suites Hotel in Richmond. It pleases us to hear you enjoyed our Cooked-to-Order Hot Breakfast, Evening Reception, and complimentary Internet. Our staff takes pride in taking care of all of our guests and thank you for sharing your thoughts. Yours in Hospitality, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Republic, Virginia
Level Contributor
68 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed July 8, 2012

Last 2 stays in Hilton suite hotels disappointing - bad experience with a Homewood in Williamsburg and not what one should expect from an Embassy in Richmond. Hotel average at best. Might have been caused by the heat (outside), but a majority of the staff would have their face crack if they attempted a smile, starting at the front desk. The young lady at the front desk definitely is in the wrong line of work, as she is not a "greeter". The young man was aloof and cool. Hotel starting to show its age with soiled and worn carpeting. When we entered the first room that we were assigned we were bowled over by the smell of cigarette smoke (in a non-smoking room, no less). Second room did smell fresh and it was clean. Bathroom too small for a more upscale hotel. Pool small but adequate - ran out of towels in the pool area and they were not replenished while we were there. Will look for an alternative location on our next visit to Richmond. Manager's reception was quite good, but the bartender was not friendly.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank RockinghamBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review, July 18, 2012
Thank you for taking the time to leave a comment about our hotel. We are sorry to hear we have failed in delivering a truly satisfactory stay and would like to deeply apologize. We are happy to hear you were pleased with your second room and Manager’s reception, but in the same time disappointed that you felt like some of our associates were not friendly and the hotel experience was only average at best. We do take your comments seriously and share them with our team and will follow up with them. We remain available should you wish to share any additional feedback with us, and hope you will still consider Hilton in your future travels. Best Regards, Kathleen Lyons, General Manger
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Verona, New Jersey
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 7, 2012

This is the hotel we selected to stay one night before heading to Myrtle Beach..My like everything about this hotel....On The way home from Myrtle Beach we stayed at The Hampton inn and suites around the corner because this hotel was booked...The difference in the hotels are night and day....The Embassy suites is a family oriented hotel the Hampton was very starch ...The breakfast at the Embassy suite was very nice some of the food could have been warmer but the variety was so large you would come away satisfied..The Hampton Inn and Suites is a very "generic" breakfast..not very impressive ....The rooms at the Embassy suites are larger...and include a sofa..The rooms at the Hampton just included the two queen beds.....The Embassy Suites would be my choice if we visit Richmond again....

  • Stayed July 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Veronafamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites by Hilton Richmond, responded to this review, July 10, 2012
Dear Valued Guest, thank you for taking the time to post a review. We are glad you enjoyed our spacious suites and Full Cooked-to-Order Breakfast at the Embassy Suites Richmond. The extra space our suites provide is a good match for families when considering a hotel. We hope to always be your first choice when visiting or passing thru Richmond. Best Regards, Kathleen Lyons, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Richmond

Property: Embassy Suites by Hilton Richmond
Address: 2925 Emerywood Pkwy, Richmond, VA 23294-3707
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Richmond
#9 Romantic Hotel in Richmond
#11 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Richmond 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
The Embassy Suites Richmond - The Commerce Center is located in the West End and only 3 miles from the University of Richmond. The hotel is in close proximity to shopping in Carytown, the Lewis Ginter Botanical Gardens and the Richmond International Raceway. Enjoy the space and comforts of our two-room suites that offer a separate bedroom and living room as well as two 37-inch flat-screen HDTVs and complimentary high-speed internet access. The hotel is very close to many corporate offices, which makes it ideal for business travelers. Hold business meetings or group gatherings in the hotel's 10,000 sq. ft. Executive Meeting Center, a conference facility with ergonomic chairs, wall-to-wall whiteboards, high-tech A/V equipment, and adjustable lighting. Take a break from business in the heated indoor salt water pool or relax in the whirlpool spa. Stay in shape in the fitness center and then wind down in the sauna. Enjoy a delicious meal at the hotel's signature restaurant, Atrium Grill and begin each day with a complimentary cooked-to-order breakfast. ... more   less 
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Also Known As:
Embassy Suites Richmond - The Commerce Hotel Richmond
Richmond Embassy Suites

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