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“A Terrible Choice-Overpriced and generally poor”
Review of Richmond Marriott

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Richmond Marriott
Ranked #18 of 82 Hotels in Richmond
Certificate of Excellence
Raleigh NC
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A Terrible Choice-Overpriced and generally poor”
Reviewed May 3, 2009

Horrible location in the slummy downtown area. You are in danger if you go outside after dark.. High price parking at $18.00 per day and the valet staff expects a tip on top of the price. Restaurant overpriced with so-so quality food and service.
Room service very poor-left breakfast order on door at 8:00 pm-at 6:30 next morning it was still on the door-missed breakfast. I had a complaint about an article of clothing missing from my luggage that was discovered upon arriving at home. Talked to three different people -desk clerk,security officer and chief of security-Was told the manger would call me after he finished with another call. Three days have passed with no call. The item wasn't worth the frustration ! Any other aspect of this place would be only average. My first time at this Marriott and the last one. The middle group of Holiday-Hampton-Comfort Inns are a much better deal

  • Stayed April 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank packman56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Yorktown, Virginia
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 24, 2009

Onthe morning of March 24, 2009 I contacted the reservations department of Marriott to get reservations for May 29, 2009 at the group rate for the upcoming State Republican Convention. They advised that the $129.00 block of rooms were filled but they would reduce the normal priced room from $259.95 down to the group rate. When I had not received email comfirmation by 6:00 P.M. I called the hotel direct and spoke to the on duty manager who advised that they would not honor the $129.00 price even though the reservations department had guarenteed the price. Reservations had even given me a comfirmation number.. It is a shame that a business cannot honor it's committment to customers.

  • Stayed March 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gfrankb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 18, 2009

I never, ever experienced the quality of service that I received at this hotel. If I was a VIP, I would expect to have doors opened for me, a greeting by management and the General Manager, and room service making haste to bring me a new toothbrush since I forgot my own. But I'm certainly not a VIP, Richmond wasn't even my final destination, but I was treated as such none the less. Definitely a nice change after an entire day on the road in a cramped Ford Probe.
The rooms had just finished a renovation so everything was new and clean and modern. Flat screen tvs and the like. Housekeeping even organized my shaving cream, gel, and lotion by height.
If I'm ever in Richmond again I am definitely coming back. So nice.

  • Stayed December 2008, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OntheRoadDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Level 6 Contributor
294 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 383 helpful votes
Reviewed December 15, 2008

Was in Richmond on business in December and stayed in this location for one night. Overall was a really nice stay.

Staff
Everyone here was great! The Valet was prompt and courteous -- as well as willing to help with directions. The front desk was also very helpful and welcoming.

Rooms
Hotel is in renovations right now. The new rooms are looking good -- Marriott standard. The bathrooms were shiny and clean, and beds were very comfortable.

Room Service
Quick, friendly and nice food! The delivery staff also made you feel very welcome. There were some nice options on the menu that gave you something different to eat than the normal Marriott room service.

Concierge Lounge
Overall was OK. Nice lounge, decent amount of space. Breakfast was good and hot. Only thing that surprised me is that the staff wasn't really friendly. It was a quiet morning -- no more than 2 others -- and I didn't even get a hello.

Area
There's lots of construction in the area, so it's easy to come away with the feeling that the area is a little run-down or perhaps unsafe. My concerns were alleviated once I walked in the door and was welcomed by the entire staff!

Would definitely return when I'm in the area!

Stayed December 2008, traveled on business
Helpful?
Thank KimKDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore
Level 5 Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 18, 2008

If you're attending an event at the Greater Richmond Convention Center, this is the place to stay. Located literally next door to the facility and offers a skywalk that's convenient in case of bad weather.

The hotel appears to be under some renovation, and I ended up with one of the rooms that wasn't renovated. It wasn't bad, but definitely suffering from the old hotel blues. I'm sure the rooms will be better once they're all renovated. The lobby is impressive and the one thing that stood out is how clean the common areas and rooms are. The bathroom in my room was spotless and it was one of the cleanest rooms I've had in awhile.

Prepare yourself for a lot of extra expenses. The parking is $18.00 for valet service, which takes a long time when you pick up the car. The first time I picked it up the wait was over 30 minutes. Self parking is $16.00 per night. You'll also pay $9.95 a day for internet service (they don't offer WiFi). There is small gift shop that offers some Starbucks items open until 10pm, but again...prepare yourself for very high prices. Room service has a pricey menu and again takes an exceptionally long time to deliver, one morning forgetting to bring a breakfast order. All this with paying $189 per night and that was supposedly a discounted rate.

Overall this is a nice place, but with so many less expensive brands offering free breakfasts, free WiFi and not charging for parking it makes me wonder why this property can't give you a little more for the money. But if you're at the convention center and want convenience, it's probably worth the expense.

  • Liked — Clean rooms and location
  • Disliked — Overpriced
  • Stayed November 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank realhanes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, North Carolina
Level 6 Contributor
121 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed November 9, 2008

The staff was extremely courteous and efficient. We were using Marriott points and we received an upgrade - ended up staying on the top floor (18th) with a wonderful vista of the city. The buffet breakfast was more than adequate and the staff had smiles on their faces (even though they were short-staffed).

  • Liked — Quiet
  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goandgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, North Carolina
Level 5 Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 29, 2008

After reading some of the reviews I had the idea that the Marriott would be located in some random and dangerous part of Richmond. While it is not right on the river like some of the hotels, there are things to see and places to eat within walking distance. Also, the hotel provides free van service around the area.

We had just run a marathon so we gladly paid for the valet service and, after hearing someone else remark on how they had tried to find less expensive parking and had not been able to, I was even happier with my decision.

The room was clean. I'm not sure if my room had been updated yet but I certainly did not experience any noise or any inconvenience from the remodeling.

Stayed October 2008
Helpful?
Thank 9653
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Richmond Marriott

Property: Richmond Marriott
Address: 500 E Broad St, Richmond, VA 23219-1812
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotel in Richmond
#17 Business Hotel in Richmond
#18 Family Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Richmond Marriott 3.5*
Number of rooms: 410
Official Description (provided by the hotel):
Situated in the heart of downtown, the newly renovated Richmond Marriott offers a blend of luxury and Southern charm. Guests entering this award-winning hotel in downtown Richmond will enjoy prime location within steps of the Richmond Coliseum, the State Capitol Building, and CenterStage Theater, while being connected to the Greater Richmond Convention Center via skywalk. Guests will be greeted with a warm welcome to a stylish lobby that is highlighted by modern decor, a Starbucks Coffee Shop, and a concierge desk. The well-appointed guest rooms and suites offer stunning city views, Marriott's signature Revive(R) bedding, and flat-screen TVs with premium cable. The onsite T-Miller's Sports Bar & Grill provides a delicious menu of American favorites combined with craft beer and signature cocktails. Guests looking to head out for the evening can start off the night at the lobby's Liberty Bar, and take the complimentary shuttle to a number of diverse dining and entertainment venues. With over 26,000 sq. Ft. Of newly-renovated event space, this hotel also provides an excellent destination for hosting business meetings, corporate conferences, and wedding receptions in Richmond. Whether you are staying for business or taking a weekend getaway, the Marriott hotel is the perfect choice for your next trip to Richmond, VA. ... more   less 
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Also Known As:
Richmond Marriott Hotel Richmond
Marriott Richmond

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