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“One of the best marriots”
Review of Richmond Marriott

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Richmond Marriott
Ranked #22 of 81 Hotels in Richmond
Certificate of Excellence
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“One of the best marriots”
Reviewed June 30, 2012 via mobile

In all my years of traveling globally, this is up there as one of the best hotels.
Not because of the rooms or location, but people!
Simply excellent

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vapochilled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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698 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
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English first
Orange, California
Level Contributor
96 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed June 16, 2012

Stayed one night here on business, and it was a nice experience. Front desk staff was fun and friendly and made sure I was informed and good to go. I enjoyed dinner and breakfast in their restaurant. Dinner in their sports bar was GREAT, the server suggested subsituting the salmon for the rock fish when I said I wasn't fond of rock fish, and meal was perfect....it was nice not to "beg" for a substitution, she made the suggestion and made it happen. The sports bar is fabulous as it has a large wall with huge plasma TVs, a great place to watch a game. Food and service was great. All in all, a great stay in a great location.

Room Tip: For breakfast you have a choice of a breakfast buffet or menu ordering.
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OCTodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
267 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed June 12, 2012

If you find yourself in Richmond, this is about as good as it gets. Big hotel with convention space access, so very busy...but not necessarily great. Valet or paid garage adjacent, nice lobby, but not overly helpful staff at check in. Asked for room on high floor so it was quiet; room was typical -- clean & comfortable. Starbucks in lobby with limited food offered-- most likely to make you eat in lobby restaurant. Starbucks staff very unfriendly. In fact, I found most of the hotel staff stand-offish. Could have been because they were dealing with a large convention, which I wasn't part of. Not impressed.

Room Tip: Park in nearby garage...much cheaper than valet
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank theresaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring Maryland
Level Contributor
111 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed June 2, 2012

The step takes the extra effort to greet you in front of the desk, and escorting you to the elevator. During our meeting, staff was very attentive and always available. Kudos to the event team!

The room was unfortunately, not up to usual Marriott Standards. No Comforter /duvet on the bed:( only a thin cotton/acrylic blanket. No 2nd top sheet with it. I missed the usual fluffy comforter to snuggle in. The bed itself was ok, but nothing special...disappointing for a Marriott. The valet is also a bit "aggressive' (didn't realize was not self park) and wanted to get me into the hotel before I had a couple minutes to get my belongings together.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank takemeaway1127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manuel antonio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 28, 2012

coming into richmond late and needing a place to stay for one night while going to MCV for tests i found the Marriott to be very convient to the medical university. The room service was great
breakfast was great and the staff more than helpful to a tired lady travler alone. I had a great nights sleep. i will not miss the starbucks next time i stay there.

  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank potter50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynchburg, Virginia
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 14, 2012

My family and I stayed at this hotel because of a family member graduating. The graduation was within walking distance of the hotel. We paid for valet services thinking that this would be an easy route for us to exit the hotel. There was a request for extra towels, however we never did receive them. We actually had to go to front desk to get the extra towels. Upon arrival some family members went down to the restaurant to purchase some food. After asking the waiter some questions, he disappeared and never appeared back to service them, They waited approximately 30 minutes. No one else approached them so finally they gave up and left. Prior to leaving, a request was but in for the return of our vehicle. We were told that it would take 30 minutes before we could get our vehicle. We were really upset about this, because paying $25.00 for valet services we thought meant that we could get our vehicle sooner than that. I was told to report the incident to the manager. The manager. Ashley, was very rude and disrespectful. I could not believe how unprofessional she was. She really makes the hotel look bad.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Kathy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radford, Virginia
Level Contributor
98 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed May 3, 2012

We had an event at the convention center, which is just across the street so very convenient. The hotel was quiet and I had a great night's sleep on the super comfortable bed. Water pressure was great (important to me), room was clean. Front desk was helpful upon check in. Really, no complaints. It's a great Marriott.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank taraship
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Richmond Marriott

Property: Richmond Marriott
Address: 500 E Broad St, Richmond, VA 23219-1812
Phone Number:
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotel in Richmond
#17 Business Hotel in Richmond
#18 Family Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Richmond Marriott 3.5*
Number of rooms: 410
Official Description (provided by the hotel):
Situated in the heart of downtown, the newly renovated Richmond Marriott offers a blend of luxury and Southern charm. Guests entering this award-winning hotel in downtown Richmond will enjoy prime location within steps of the Richmond Coliseum, the State Capitol Building, and CenterStage Theater, while being connected to the Greater Richmond Convention Center via skywalk. Guests will be greeted with a warm welcome to a stylish lobby that is highlighted by modern decor, a Starbucks Coffee Shop, and a concierge desk. The well-appointed guest rooms and suites offer stunning city views, Marriott's signature Revive(R) bedding, and flat-screen TVs with premium cable. The onsite T-Miller's Sports Bar & Grill provides a delicious menu of American favorites combined with craft beer and signature cocktails. Guests looking to head out for the evening can start off the night at the lobby's Liberty Bar, and take the complimentary shuttle to a number of diverse dining and entertainment venues. With over 26,000 sq. Ft. Of newly-renovated event space, this hotel also provides an excellent destination for hosting business meetings, corporate conferences, and wedding receptions in Richmond. Whether you are staying for business or taking a weekend getaway, the Marriott hotel is the perfect choice for your next trip to Richmond, VA. ... more   less 
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Also Known As:
Richmond Marriott Hotel Richmond
Marriott Richmond

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