"Welcome to a Different Place" is the slogan for this hotel, and different it sure is, but not in a good way. Where do I begin?
Check-in was fine, and the girl at the desk was nice and friendly, but when I glanced straight up at te ceiling a few ceiling tiles have turned brown from water damage. No biggie, but still an quality issue from an appearance stand-point.
The hotel has a funky flower perfumey smell like it's trying to mask something. When we got to our room on the 5th floor, it smelled musty/moldy, which really bothered by sinuses.
As soon as I walked in the room I wanted to leave. It just had a gross feeling and the smell didn't help. It didn't feel clean, and the tub had weird suction marks on it, probably from an old tub mat or something. I showered with my flip-flops on.
We were going to stay 2 nights to see some historical sites in the area, but we promptly canceled our 2nd night and moved to another hotel closer to the outer banks (which is our final destination).
Breakfast was also inedible. My husband poured a glass of milk and discovered it was sour when he took a sip. The waffles tasted like cardboard and the coffee was not good at all....I dumped it after a sip.
We went back to our room to finish packing and my husband had to use the restroom before we hit the road. Well, someone from the cleaning staff opened our door when we were still inside and saw my husband using the bathroom. We did not check out of our room yet, so I have no idea why the staff member thought it was okay to open our door. In all honesty, we thought this bathroom circumstance was pretty funny, but our privacy was not respected either, which was just icing on the cake to our experience at this "different place."
We've never stayed at a Hyatt before, and we never will again. We are peacefully enjoying our stay at a Hilton right now.
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- Also Known As:
- Hyatt Place Richmond / Arboretum Hotel Richmond
- Hyatt Richmond
- Richmond Hyatt