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“We love Hyatt Place!”

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Hyatt Place Richmond / Arboretum
Ranked #19 of 81 Hotels in Richmond
Certificate of Excellence
Richmond, Virginia
Level Contributor
127 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“We love Hyatt Place!”
Reviewed September 4, 2011

We stayed here while we were without power after Hurricane Irene. Every Hyatt Place I have been to is great and this one is no different. It's clean, reasonably priced, and efficiently run. I hope we don't lose power again, but if we do we will stay here.

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Crystal D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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400 reviews from our community

Traveler rating
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    13
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Palo Alto, California
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 28, 2011

My husband and I have a 3-yr old and a 2-yr old, and we came in from VA Beach to Richmond to hide out from Hurricane Irene, so our primary concerns were: safety, electricity, internet/phones and cleanliness. The hotel was full with other evacuees, mostly families, so everyone was of similar mindset. The staff was friendly, but clearly overwhelmed by the weather conditions which brought on leaking windows and ceilings and cramped conditions as everyone was forced to stay indoors. Extra towels to soak up leaks were readily provided, and the staff maintained a positive, patient attitude. Only wish was that the DirecTV lineup include more children's channels.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank vlrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 9, 2011

Hotel and stuff was very good,when we came to our room it was a wow factor,very nice set up.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SEREGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lafayette, Indiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 25, 2011

We were in town to visit family and stayed here for four days. The room we had was very nice with a nice work area and sitting area with a couch. Room was very clean and had newer amenities, the only problem I had was with the closet being very tiny, and not much space to put your clothes. There were also no dressers or anything like that for storing clothes, so if you have a few people staying in the room you will probably be living out of your suitcases. The staff was always friendly and helpful anytime we had a question or needed something. The breakfast as others have said is very good for a continental breakfast. The coffee was also great every morning, just need to make sure your there before 9:30 or you will miss out on all of the food and beverages. Next time we go back to Richmond we will probably stay here again.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank fourFowler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 7, 2011

This location was a one night stopover between two Hyatt Regencies that we stayed at and suffered as expected in comparison. It was a stormy night when we arrived with some powerful thunderstorms and there was some major leaks near the concierge area that made the initial impression pretty unappetizing. The staff however were cheerful and accomodating as we tried to get into the hotel during the deluge.

Our rooms were spacious with the all-important pull out sofa bed available for odd kid #3 which appears to be going out of style unfortunately in most hotels. The room was tired, it felt lived in especially the bathroom. It was just on the line of acceptable where I noticed but it didn't bother me overly. The entire hotel felt that way to me. The TVs were new(er) and we actually have a business hotel that understands that free Wi-Fi has to be part of the service.

Overall it was a middling experience that I wouldn't call bad but under no means would I describe it as the place to stay if you have other choices and a higher per diem. If price is your #1 priority then the Hyatt Place is a good place to stay in the Richmond area.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank ramblindave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin TX
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 14, 2011

Stayed our first two nights at another hotel and found this one much closer to family. Was greeted by an extremely friendly and competent staff on arrival and was impressed with the attitude of the entire staff other than the housekeepers. Hotel was reasonably well kept with a unique lobby that was a front desk area combined with a deli type area and seating for eating (breakfast buffet also) with a small bar that served beer and wine!
Price was reasonable @ an average of 85 per night.
Housekeeping was bad as our room was not well cleaned. Left notes with request for coffee which was ignored. dirty towels left behind bathroom door. Never certain how many towels, washclothes, face towels we would have. Carpets in room and halls not properly vacuumed.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank dbcw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaithersburg, Maryland
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 13, 2011

From begining to the end of our stay, we're always treated well. The other friends seem content as well! Complimentry Breakfast is a hit too.

  • Stayed July 2010, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Topflitedude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Richmond / Arboretum

Property: Hyatt Place Richmond / Arboretum
Address: 201 Arboretum Pl, Richmond, VA 23236-3485 (Formerly AmeriSuites)
Location: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Richmond
#24 Business Hotel in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Richmond / Arboretum 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hyatt Place Richmond / Arboretum Hotel Richmond
Hyatt Richmond
Richmond Hyatt

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